NICE
Zutphensestraat 386,
Brummen, 6971 JS,
Netherlands
Brummen, 6971 JS,
Netherlands
31 57 554 6235
Professional Services
NICE Technographics
NICE Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by NICE and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 NICE employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that NICE has purchased the following applications: ADP Vantage Time and Attendance for Time and Attendance in 2018, Microsoft 365 for Collaboration in 2018, Hotjar for Customer Experience in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems NICE is running and its propensity to invest more and deepen its relationship with ADP , Microsoft , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing NICE revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for NICE intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
NICE Tech Stack and Enterprise Applications
NICE HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Vantage Time and Attendance | Time and Attendance | HCM | n/a | 2018 | 2018 |
In 2018 NICE implemented ADP Vantage Time and Attendance to centralize workforce timekeeping and paid time off across four legal entities operating in North America, including Canada, the United States, Mexico, and Brazil. The ADP Vantage Time and Attendance deployment served as the primary Time and Attendance application supporting HR and benefits administration workflows.
Configuration focused on core time capture and absence management capabilities, PTO accrual and tracking, and reporting to support benefits administration. The implementation aligned ADP Vantage Time and Attendance with ongoing benefits operations including administration of Health and Wellness, 401k, Disability, and PTO programs. ADP Vantage Time and Attendance was used alongside ADP eTime and ADP Vantage HCM time and attendance systems to manage employee paid time off and to consolidate time data for HR processes.
Integrations explicitly included ADP eTime and ADP Vantage HCM time and attendance systems, creating a time data flow between time capture and HRIS level processes. Operational ownership was centered in HR and benefits teams, with HRIS representatives, managers, and affected employees engaged in daily system use and troubleshooting. The implementation supported cross-functional activities such as annual benefits and compensation surveys for McLagan, Radford, and Mercer and regular updates to employee-facing benefits content.
Governance and process work accompanied the technical rollout, with NICE coordinating the design and communication of annual benefit enrollment materials and Total Reward Statements, and delivering education sessions including presentations to C-Suite stakeholders. Processes were established to capture and maintain consistent benefit related data, perform employee data auditing and reporting, monitor plan limits and eligibility for compliance, and provide guidance to managers and employees on program provisions. This combination of ADP Vantage Time and Attendance technology and tightened governance positioned HR to manage day to day time and attendance operations and benefits administration within the company.
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NICE Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018 NICE implemented Microsoft 365 as its primary Collaboration platform. NICE is a Netherlands based professional services firm with 10 employees and public site indicators show Microsoft 365 usage, positioning the application to support core business functions such as internal collaboration and document management.
The deployment is consistent with a cloud delivered Microsoft 365 tenant model, where Microsoft 365 provides standard Collaboration capabilities including Exchange Online for mail, SharePoint Online and OneDrive for document storage and content sharing, and Teams for synchronous collaboration. Identity and access control is managed through the Microsoft 365 administration surface and Azure Active Directory to provision users and enforce access policies. Operational scope covers the full organization and supports professional services workflows across its Netherlands operations, with governance centered on central admin controls, user provisioning workflows, and file sharing and access policies implemented through the Microsoft 365 management tools.
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NICE CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2015 | 2015 |
In 2015, NICE implemented Hotjar on its website. The implementation positioned Hotjar as the primary Customer Experience tool for on-site behavior analytics at the Professional Services firm NICE, deployed as a client-side web tracking snippet embedded across public site pages. The deployment structure emphasized web-based session capture and event tracking to surface UX friction and behavioral patterns.
Functional modules implemented included Hotjar session recordings, heatmaps, conversion funnel analysis, and on-page feedback polls, configured to support product, UX, and digital marketing workflows. Operational coverage focused on the organization website serving users in the Netherlands, with configuration tuned for a small 10 employee company context. Governance centered on tracking scope configuration and consent controls to align collection with privacy requirements, and the rollout followed a lightweight, iterative instrumentation approach consistent with the firm size.
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2019 | 2019 |
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NICE ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2018 | 2018 |
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NICE PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2014 | 2014 |
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Transactional Email | PaaS |
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2016 | 2016 |
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NICE IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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NICE CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2022 | 2022 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at NICE
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by NICE Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from NICE IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the NICE digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD NICE Technographics
NICE is a Professional Services organization based in Netherlands,
with around 10 employees and annual revenues of $1.0 million.
NICE operates a diverse technology stack with applications such as
ADP Vantage Time and Attendance, Microsoft 365 and Hotjar,
covering areas like Time and Attendance, Collaboration and Customer Experience.
NICE has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as ADP, Microsoft and Contentsquare.
NICE recently adopted applications including
Sophos Email in 2022, Cloudflare CDN in 2021 and Amazon Elastic Load Balancing (ELB) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of NICE’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates NICE’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete NICE technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.