Nordstrom
1617 Sixth Avenue,
Seattle, 98101, WA,
United States
Seattle, 98101, WA,
United States
1 206-628-2111
Retail
Nordstrom Technographics
Nordstrom Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Nordstrom and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 55000 Nordstrom employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Nordstrom has purchased the following applications: Kofax MarkView for AP Automation in 2014, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) for Absence and Leave Management in 2013, Oracle Retail Merchandising System for Retail Management in 2008 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Nordstrom is running and its propensity to invest more and deepen its relationship with Tungsten Automation , Oracle , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Nordstrom revenues, which have grown to $14.69 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Nordstrom intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Nordstrom Tech Stack and Enterprise Applications
Nordstrom ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tungsten Automation | Legacy | Kofax MarkView | AP Automation | ERP | n/a | 2014 | 2014 |
In 2014, Nordstrom implemented Kofax MarkView to standardize accounts payable processing under an AP Automation initiative. The deployment focused on invoice intake and expense invoice handling and positioned Kofax MarkView as the core AP Automation application for accounts payable and expense processing across corporate finance and store-level purchasing workflows.
Kofax MarkView was configured to deliver invoice capture and OCR extraction, automated data validation and matching, electronic approval workflow routing, exception management, and a centralized document repository for audit and compliance. Configuration emphasized workflow orchestration and process rules to route invoices through approval chains and to escalate exceptions for manual review, reflecting standard AP Automation functional modules.
The implementation integrated Kofax MarkView with Concur Expense Solutions for expense invoice processing, and engagement with vendor Tungsten Automation supported provisioning and operational handover. Operational coverage included corporate accounts payable teams and operational areas that manage shipping, receiving, and store fulfillment where invoices and expense claims originate, and governance changes centered on centralized invoice processing, standardized approval workflows, and archival controls to support invoice lifecycle management.
|
|
|
|
|
ERP Financial | ERP |
|
2015 | 2015 |
|
|
|
|
|
ERP Financial | ERP |
|
2018 | 2018 |
|
|
|
|
|
Expense Management | ERP |
|
2009 | 2009 |
|
|
|
|
|
Expense Management | ERP |
|
2015 | 2015 |
|
|
|
|
|
Payment Processing | ERP |
|
2021 | 2021 |
|
|
|
|
|
Payment Processing | ERP |
|
2021 | 2021 |
|
Nordstrom HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) | Absence and Leave Management | HCM | n/a | 2013 | 2013 |
In 2013, Nordstrom upgraded and deployed UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) to strengthen Absence and Leave Management across its hourly workforce, expanding the Kronos WFC footprint to include the retailer's consumer division and moving to Kronos WFC v6.2 with subsequent redeployments to v7.0. The implementation centralized time collection and clock inventory for hourly employees, and placed absence and leave tracking into a single Absence and Leave Management application that interfaced with payroll and HR feeds.
Configuration work covered core Workforce Central modules including Workforce Timekeeper, Workforce Scheduler, Workforce Accruals, Workforce Scheduling and Workforce Advanced Scheduling, Workforce Analytics, Activities, and Workforce Absence Manager. Teams analyzed and documented business needs, work and pay policies, configured leave of absence reasons, eligibility, document requirements and leave rules driven by HR practices, and implemented both basic and advanced accruals and scheduling rules within the Workforce Central suite. Custom reports were developed and deployed to support the Workforce Timekeeper and scheduling operations.
Integration and technical architecture centered on Workforce Integration Manager, using WIM 6.3 and later WIM 7.0 interface designers to develop, test and deploy complex interfaces and calculations. Kronos Connect payroll interfaces and reporting were developed to deliver rates, specialty pay items and memo accrual balances into ADP PCPW payroll, and the implementation included coordination with internal Kronos and UltiPro conversion teams to validate and deliver workforce management data. Relational databases such as Oracle and Microsoft SQL were used for data collection, database creation and ongoing data review to support interfaces and reporting.
Governance and operationalization included writing specifications, formal testing cycles, and troubleshooting across Kronos Core components, WIM, Navigator and workflow notifications. The program established Kronos Clock Inventory policies and procedures, resolved Workforce Timekeeper pay rule and configuration issues, and managed rollout activities related to time and attendance, leave, accruals and scheduling. The UKG Workforce Central Absence Manager implementation was executed with detailed requirements analysis, iterative development and targeted deployment to align system behavior with Nordstrom payroll and HR processing needs.
|
|
|
|
|
Core HR | HCM |
|
2010 | 2011 |
|
|
|
|
|
Core HR | HCM |
|
2018 | 2020 |
|
|
|
|
|
Employee Experience | HCM |
|
2019 | 2019 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2014 | 2014 |
|
|
|
|
|
Recruiting, Applicant Tracking System | HCM |
|
2002 | 2002 |
|
|
|
|
|
Time and Attendance | HCM |
|
2013 | 2013 |
|
|
|
|
|
Workforce Analytics | HCM |
|
2013 | 2013 |
|
|
|
|
|
Workforce Management | HCM |
|
2013 | 2013 |
|
|
|
|
|
Workforce Management | HCM |
|
2012 | 2012 |
|
|
|
|
|
Workforce Management | HCM |
|
2013 | 2013 |
|
|
|
|
|
Workforce Scheduling | HCM |
|
2013 | 2013 |
|
Nordstrom ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Retail Merchandising System | Retail Management | ERP Services and Operations | Infosys | 2008 | 2008 |
In 2008, Nordstrom implemented Oracle Retail Merchandising System, engaging Infosys as the systems integrator to provision core retail merchandising capabilities within the Retail Management category. The deployment established a centralized merchandising platform for product master data and assortment management using Oracle Retail Merchandising System alongside Enterprise Product Management.
Operational workstreams include hands on maintenance and data fidelity activities across RMS 9 and RMS 14, with practitioners performing audits using SQL queries to validate and correct product information. Product table corrections are written and appended through a combination of Excel, SharePoint, and Oracle Applications, reflecting a mixed toolchain for bulk data remediation and record level updates.
Integrations and operational coverage center on the connection between the Oracle Retail Merchandising System, underlying SQL data stores, and collaboration tooling such as SharePoint and Excel for data staging. Day to day use is embedded in merchandising and buying workflows, with Merchandise Analysts and buying offices engaged to identify setup procedures and operational issues across Nordstrom sites, with documented activity spanning Seattle, WA from May 2018 to present.
Governance and change activities emphasize process documentation and enablement, with staff developing job aids and scripts to support independent training and onboarding. Teams also used pivot tables to analyze and display daily employee numbers for a 150 person cohort, demonstrating procedural tooling for operational reporting and training continuity within the Oracle Retail Merchandising System environment.
|
|
|
|
|
Retail Management | ERP Services and Operations |
|
2008 | 2008 |
|
|
|
|
|
Retail Management | ERP Services and Operations |
|
2009 | 2009 |
|
Nordstrom Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Analytics and BI | Analytics and BI |
|
2014 | 2018 |
|
|
|
|
|
Data Warehouse | Analytics and BI |
|
2013 | 2014 |
|
Nordstrom Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Audio Video and Web Conferencing | Collaboration |
|
2017 | 2017 |
|
|
|
|
|
Survey and Questionnaire | Collaboration |
|
2015 | 2015 |
|
Nordstrom Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Digital Signing | Content Management |
|
2021 | 2021 |
|
|
|
|
|
Intelligent Document Processing | Content Management |
|
2019 | 2019 |
|
Nordstrom eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
eCommerce Fraud Protection | eCommerce |
|
2020 | 2020 |
|
|
|
|
|
eCommerce | eCommerce |
|
2016 | 2016 |
|
|
|
|
|
eCommerce | eCommerce |
|
2023 | 2023 |
|
Nordstrom SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Allocation and Replenishment | SCM |
|
2014 | 2015 |
|
|
|
|
|
Integrated Business Planning | SCM |
|
2022 | 2023 |
|
|
|
|
|
Inventory Management | SCM |
|
2008 | 2008 |
|
|
|
|
|
Inventory Management | SCM |
|
2016 | 2016 |
|
|
|
|
|
Real-Time Transportation Visibility | SCM |
|
2018 | 2018 |
|
|
|
|
|
Warehouse Management | SCM |
|
2014 | 2014 |
|
Nordstrom CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Analytics | CRM |
|
2004 | 2004 |
|
|
|
|
|
Customer Engagement | CRM |
|
2013 | 2014 |
|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Customer Loyalty | CRM |
|
2016 | 2016 |
|
|
|
|
|
Customer Support | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2012 | 2012 |
|
|
|
|
|
PR and Media Communication | CRM |
|
2020 | 2020 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2013 | 2013 |
|
Nordstrom IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
|
2016 | 2016 |
|
Nordstrom ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Performance Management | ITSM |
|
2020 | 2020 |
|
|
|
|
|
IT Service Management | ITSM |
|
2019 | 2019 |
|
|
|
|
|
IT Service Management | ITSM |
|
2022 | 2022 |
|
Nordstrom PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Project Portfolio Management | PPM |
|
2015 | 2015 |
|
Nordstrom Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2016 | 2016 |
|
|
|
|
|
Supplier Relationship Management | Procurement |
|
2016 | 2016 |
|
Nordstrom TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Treasury Management | TRM |
|
2013 | 2013 |
|
|
|
|
|
Whistleblowing Management | TRM |
|
2015 | 2015 |
|
Nordstrom PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Apps Development | PaaS |
|
2023 | 2023 |
|
|
|
|
|
Test Automation Platform | PaaS |
|
2019 | 2020 |
|
|
|
|
|
Transactional Email | PaaS |
|
2018 | 2018 |
|
Nordstrom IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2018 | 2018 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Backup as a Service (BaaS) | IaaS |
|
2019 | 2019 |
|
|
|
|
|
Cloud Storage | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2016 | 2016 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2020 | 2020 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2021 | 2021 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2023 | 2023 |
|
|
|
|
|
Content Delivery Network | IaaS |
|
2015 | 2015 |
|
|
|
|
|
Digital Workspace | IaaS |
|
2019 | 2019 |
|
Nordstrom CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Endpoint Detection and Response (EDR) | CyberSecurity |
|
2025 | 2025 |
|
|
|
|
|
Endpoint Detection and Response (EDR) | CyberSecurity |
|
2022 | 2022 |
|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
|
2021 | 2021 |
|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2019 | 2019 |
|
|
|
|
|
Web Application Firewalls (WAF), DDoS Protection | CyberSecurity |
|
2021 | 2021 |
|
Nordstrom Physical Security
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Video Security Cameras | Physical Security |
|
2007 | 2007 |
|
Nordstrom Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IoT Platform | Internet of Things |
|
2020 | 2020 |
|
IT Decision Makers and Key Stakeholders at Nordstrom
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
|
|
Senior Manager, Enterprise BI and Analytics | Manager | IT | |
|
|
|
Business Intelligence Manager | Manager | IT | |
|
|
|
Business Intelligence Manager | Manager | IT | |
|
|
|
Regional Director of Sales and Styling | Director | Sales | |
|
|
|
Styling and Sales Director | Director | Sales | |
|
|
|
Retail Director | Director | Finance | |
|
|
|
Operational Director of Digital Store | Director | IT | |
|
|
|
Merchandise Operations Director | Director | Finance | |
|
|
|
Chief Operating Officer | CXO | Finance | |
|
|
|
Canada | Eastcoast Operations Director | Director | Finance | |
|
|
|
CHRO, EVP Human Resources | CXO | HR | |
|
|
|
Vice President Human Resources Nordstrom Rack | VP | HR | |
|
|
|
Accounts Payable Director | Director | Finance | |
|
|
|
Procurement Director | Director | Procurement | |
|
|
|
VP, Strategic Sourcing and Procurement (CPO) | VP | Procurement | |
|
|
|
Director - Project & Process Reengineering , Procurement | Director | Procurement | |
|
|
|
Corporate Procurement Manager | Manager | Procurement | |
|
|
|
EVP, Chief Supply Chain Officer | CXO | Supply Chain | |
|
|
|
VP, Tax and Treasury | VP | Treasury | |
|
|
|
Director, Income Tax | Director | Finance | |
|
|
|
Director, Treasury | Director | Finance | |
|
|
|
Senior Director, Finance Product Management | Director | Finance | |
|
|
|
CFO | CXO | Finance | |
|
|
|
Vice President, Human Resources | VP | HR | |
|
|
|
Assistant Manager- Workforce Management | Manager | HR | |
|
|
|
Director IT | Director | Finance | |
|
|
|
CTO | CXO | Finance | |
|
|
|
Vice President of Technology | VP | IT | |
|
|
|
Director of Merchandising | Director | Finance | |
|
|
|
Director Of Engineering | Director | Finance | |
|
|
|
Director Data Engineering | Director | IT | |
|
|
|
Chief Information Security Officer & SVP Technology of Infrastructure and Security Services | CXO | IT | |
|
|
|
AP Expense Manager | Manager | Finance | |
|
|
|
Chief Financial Officer and Chief Accounting Officer | CXO | Finance | |
|
|
|
IT Manager | Manager | IT | |
|
|
|
Information Technology Manager | Manager | IT | |
|
|
|
Director Talent Acquisition | Director | HR | |
|
|
|
Senior Recruiting Manager, Technology | Manager | HR | |
|
|
|
Director, Executive Talent Acquisition | Director | HR | |
|
|
|
Senior Manager, Talent Acquisition | Manager | HR | |
|
|
|
Talent Acquisition Manager, Talent Sourcing | Manager | HR | |
|
|
|
HR Audit & Compliance Manager | Manager | HR | |
|
|
|
Senior Manager | HR Governance | Manager | HR | |
|
|
|
Chief Legal Officer, General Counsel and Corporate Secretary | CXO | Legal | |
|
|
|
Director, Security GRC | Director | Risk | |
|
|
|
Manager of Investigations | Manager | Operations | |
|
|
|
SVP & Chief Information Security Officer | CXO | IT | |
|
|
|
Senior Director, Security Architecture and Engineering | Director | IT | |
|
Apps Being Evaluated by Nordstrom Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Nordstrom IT executives and key decision makers. This section highlights Nordstrom's latest recorded technology evaluations, including Toast POS for Point Of Sale on 2026-03-11, Planview AdaptiveWork (ex Clarizen) for Project Portfolio Management on 2026-02-24, and Manhattan WMS for Warehouse Management on 2025-11-20. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Nordstrom digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2026-03-11 | Nordstrom | Evaluated | Toast | Toast POS | Point Of Sale | ERP Services and Operations |
| 2026-02-24 | Nordstrom | Evaluated | Planview | Planview AdaptiveWork (ex Clarizen) | Project Portfolio Management | PPM |
| 2025-11-20 | Nordstrom | Evaluated | Manhattan Associates | Manhattan WMS | Warehouse Management | SCM |
| 2025-09-23 | Nordstrom | Evaluated |
|
|
Real Estate Property Management | ERP Services and Operations |
| 2025-05-05 | Nordstrom | Evaluated |
|
|
Application Hosting and Computing Services | IaaS |
| 2024-07-30 | Nordstrom | Evaluated |
|
|
Retail Management | ERP Services and Operations |
| 2024-06-19 | Nordstrom | Evaluated |
|
|
Artificial Intelligence Marketing | AI-Powered Application |
FAQ - APPS RUN THE WORLD Nordstrom Technographics
Nordstrom is a Retail organization based in United States,
with around 55000 employees and annual revenues of $14.69 billion.
Nordstrom operates a diverse technology stack with applications such as
Kofax MarkView, UKG Workforce Central Absence Manager (ex Kronos Workforce Absence Manager) and Oracle Retail Merchandising System,
covering areas like AP Automation, Absence and Leave Management and Retail Management.
Nordstrom has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Tungsten Automation, UKG and Oracle.
Nordstrom recently adopted applications including
Cyera in 2025, Rokt Catalog in 2023 and JavaScript in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Nordstrom’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Nordstrom’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Nordstrom technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.