Normet Group Australia
10 Ashwin Parade Torrensville,
Adelaide, 5031, SA,
Australia
Adelaide, 5031, SA,
Australia
61 8 8152-7700
Manufacturing
Normet Group Australia Technographics
Normet Group Australia Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Normet Group Australia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Normet Group Australia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Normet Group Australia has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2021, Workday HCM for Core HR in 2019, Microsoft Dynamics 365 Field Service for Field Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Normet Group Australia is running and its propensity to invest more and deepen its relationship with Microsoft , SAP , Sticky.io or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Normet Group Australia revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Normet Group Australia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Normet Group Australia Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management | Fellowmind | 2021 | 2022 |
In 2021, Normet Group implemented Microsoft Dynamics 365 for Finance and Operations as the ERP Financial backbone of a broader service orchestration and asset lifecycle platform. The deployment was explicitly targeted at transforming Normet’s service business, field operations, parts logistics, and financial operations to support a move toward service oriented offerings and operating hours as a service.
The implementation combined Microsoft Dynamics 365 for Finance and Operations with Dynamics 365 Customer Service and Sales, Dynamics 365 Field Service, Office 365, Azure Analytics, and IoT services, augmented by end user applications and the SmartCare solution developed and delivered by Fellowmind. SmartCare centralizes fieldwork control and service center workflows, implements proactive maintenance across the equipment life cycle, and uses an Azure based forecasting engine and sensor telemetry to anticipate maintenance needs and spare parts requirements.
Architecturally the platform is cloud centered, with sensors feeding IoT streams into Azure Analytics and the Azure forecasting system, which in turn drive work orders and scheduling in Dynamics 365 Field Service and business transactions in Microsoft Dynamics 365 for Finance and Operations. Fellowmind acted as strategic partner responsible for design, implementation, and ongoing maintenance of the integrated stack, and the solution includes mobile and augmented reality assisted end user applications that deliver device history, diagnostics, and guided workflows to field technicians.
Operational coverage is global and ongoing, with rollouts across the USA, the United Kingdom, Australia, India, Russia, China, Canada, South Africa, Peru, Chile, and Finland. The platform controls thousands of devices and their consumables and spare parts, and it is applied across Normet’s service organization, field technicians, and service centers to manage scheduling, parts availability, and remote service scenarios.
Governance and process changes center on a new SmartCare led operating model managed jointly with Fellowmind, where all fieldwork is recorded and used to optimize device life cycles and spare parts logistics. Explicitly reported outcomes include a 360 view of the business, increased sales of spare parts, improved occupational safety, higher quality of service, higher equipment utilization, more efficient use of service resources, measurable savings in euros from reduced coordination and travel, and accelerated payback as the platform is rolled out.
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Expense Management | ERP Financial Management |
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2016 | 2016 |
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Subscription and Recurring Billing | ERP Financial Management |
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2020 | 2020 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2019 | 2019 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2019 | 2019 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 Field Service | Field Service Management | ERP Services and Operations | Fellowmind | 2021 | 2022 |
In 2021 Normet Group implemented Microsoft Dynamics 365 Field Service as the cornerstone of a Field Service Management platform designed to digitize customer service and connected operations. The implementation was delivered and is maintained by Fellowmind and is positioned alongside Dynamics 365 Customer Service and Sales, Dynamics 365 for Finance and Operations, Office 365, Azure Analytics, and IoT services to create an integrated servicing and commercial stack.
The core implementation centers on the SmartCare solution built on Microsoft Dynamics 365 Field Service and Azure forecasting capabilities, enabling proactive maintenance and lifecycle management. Functional modules include mobile work orders and scheduling, remote diagnostics driven by continuous IoT telemetry, spare parts availability planning, device history and analytics, and a technician-facing mobile application that consolidates task instructions and service records. The platform also incorporates D365 Guides Application for augmented reality assisted installation and training workflows.
Architecturally the solution combines on-device sensors feeding Azure-based analytics and forecasting, Dynamics 365 operational modules for service and finance, and Fellowmind developed end-user applications that present a unified operational view. Integrations explicitly implemented include Dynamics 365 Customer Service and Sales for commercial and case management flows, Dynamics 365 for Finance and Operations for financial and parts billing processes, Office 365 for collaboration, and Azure IoT and Analytics for telemetry ingestion and predictive forecasting. Fellowmind is responsible for the design, implementation, and ongoing maintenance of the full platform.
Operational scope spans Normet service centers and fieldwork across multiple countries, with rollouts underway in the United States, the United Kingdom, Australia, India, Russia, China, Canada, South Africa, Peru, Chile, and Finland. Business functions impacted include field service operations, installation and maintenance, spare parts sales, service management, and customer service, with operational controls centralized through the SmartCare solution to provide a 360-view and real-time drill down to individual ongoing services.
Governance and process changes established a proactive maintenance model and a new operating model that enables outcome based services such as selling operating hours as a service. Explicitly reported outcomes from the deployment include increased spare parts sales, faster and higher quality service for customers, improved occupational safety through connected monitoring, more efficient use of service resources, and a platform that is paying back faster than expected while capturing full lifecycle records for continuous optimization.
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Price Optimization | ERP Services and Operations |
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2020 | 2020 |
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Travel Management | ERP Services and Operations |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2023 | 2023 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2025 | 2025 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2021 | 2022 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation, Sales Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2024 | 2024 |
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Sales Automation, Sales Engagement | CRM |
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2021 | 2022 |
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Tag Management | CRM |
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2019 | 2019 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Remote Monitoring and Management | ITSM |
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2023 | 2023 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Computer-Aided Design (CAD) | PLM and Engineering |
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2024 | 2024 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2024 | 2024 |
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2024 | 2024 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Normet Group Australia
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Normet Group Australia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Normet Group Australia Technographics
Normet Group Australia is a Manufacturing organization based in Australia,
with around 250 employees and annual revenues of $30.0 million.
Normet Group Australia operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Workday HCM and Microsoft Dynamics 365 Field Service,
covering areas like ERP Financial, Core HR and Field Service Management.
Normet Group Australia has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Workday.
Normet Group Australia recently adopted applications including
Zoom in 2021, Hubspot Clearbit in 2021 and Okta Identity Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Normet Group Australia’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Normet Group Australia’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Normet Group Australia technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.