Coalville, LE67 3FJ,
United Kingdom
North West Leicestershire District Council Technographics
North West Leicestershire District Council Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by North West Leicestershire District Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 567 North West Leicestershire District Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that North West Leicestershire District Council has purchased the following applications: Totalmobile Total Finance for ERP Financial in 2015, Tawk.to for Chatbots and Conversational AI in 2020, Rackspace Cloud for Application Hosting and Computing Services in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems North West Leicestershire District Council is running and its propensity to invest more and deepen its relationship with Totalmobile , UNIT4 , Tawk.to or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing North West Leicestershire District Council revenues, which have grown to $16.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for North West Leicestershire District Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
North West Leicestershire District Council Tech Stack and Enterprise Applications
North West Leicestershire District Council ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Totalmobile | Legacy | Totalmobile Total Finance | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015 North West Leicestershire District Council implemented Totalmobile Total Finance as its primary finance application. North West Leicestershire District Council provisioned Totalmobile Total Finance to provide ERP Financial support for its central finance function, covering statutory accounting and transactional finance.
The deployment emphasized core financial modules, with Totalmobile Total Finance configured to manage general ledger, accounts payable, accounts receivable, fixed assets, budgeting and financial reporting, consistent with ERP Financial workflows. Configuration work included a structured chart of accounts, automated posting rules, ledger posting controls and audit trail capabilities to support financial governance and compliance requirements.
Operational coverage focused on the council finance department and transactional flows from departmental cost centers, with role based access controls and approval workflows applied to procure to pay and order to cash processes. Governance measures included standardized month end close procedures, permissioned user roles and documented process controls to establish consistent finance operations across the council.
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ERP Financial | ERP |
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2024 | 2024 |
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North West Leicestershire District Council AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, North West Leicestershire District Council deployed Tawk.to on its public website, embedding the vendor's chat widget to provide Chatbots and Conversational AI capabilities for web visitors. Tawk.to is implemented as an embedded web chat solution, delivering real-time messaging and visitor engagement directly through the council site.
The implementation centers on standard chat functionality, including an on-page widget for resident enquiries, an agent console for customer service staff, canned responses and chat transcripts for conversation continuity, and offline messaging for after-hours contacts. Configuration work focused on widget placement, availability hours, and message templates consistent with municipal contact workflows.
Operational coverage is the council website with functional impact on customer service and communications teams that handle public enquiries and information requests. The deployment model is web-hosted, relying on Tawk.to’s hosted chat infrastructure and administrative console rather than on-premise components.
Governance and operational controls were implemented through the web team and service desk processes, with administration performed via the Tawk.to dashboard to manage user access, chat routing rules, and staffing schedules. The narrative reflects a targeted, web-embedded use of Tawk.to to support front-line constituent engagement on the council’s site.
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North West Leicestershire District Council IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rackspace Technology | Legacy | Rackspace Cloud | Application Hosting and Computing Services | IaaS | n/a | 2012 | 2012 |
In 2012 North West Leicestershire District Council implemented Rackspace Cloud to host and serve its public website. Rackspace Cloud was provisioned as the council's Application Hosting and Computing Services layer, delivering cloud compute instances, virtual storage, networking, and web serving for the council's internet-facing assets. The deployment focused on hosting the council website and related web assets, aligning content delivery and cloud orchestration with municipal web operations.
Operational ownership resided with the council IT function, which configured access controls, monitoring, and backup routines typical of hosted cloud environments. The implementation centered on web content delivery workflows and IT administration for citizen-facing services, with Rackspace Cloud acting as the primary hosting platform for the council website. Rackspace Cloud supports standard hosting responsibilities including compute, storage, and network provisioning for the council's web platform.
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at North West Leicestershire District Council
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by North West Leicestershire District Council Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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