Npower Limited, an E.ON company
Westwood Way, Westwood Business Park,
Coventry, CV4 8LG,
United Kingdom
Coventry, CV4 8LG,
United Kingdom
44 80 8501-5699
Utilities
Npower Limited, an E.ON company Technographics
Npower Limited, an E.ON company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Npower Limited, an E.ON company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1138 Npower Limited, an E.ON company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Npower Limited, an E.ON company has purchased the following applications: Workday Recruiting for Recruiting, Applicant Tracking System in 2021, Tableau for Analytics and BI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Npower Limited, an E.ON company is running and its propensity to invest more and deepen its relationship with Workday , Tableau Software , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Npower Limited, an E.ON company revenues, which have grown to $1.44 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Npower Limited, an E.ON company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Npower Limited, an E.ON company Tech Stack and Enterprise Applications
Npower Limited, an E.ON company HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday Recruiting | Recruiting, Applicant Tracking System | HCM | n/a | 2021 | 2021 |
In 2021, Npower Limited, an E.ON company, implemented Workday Recruiting. The deployment uses Workday Recruiting in the Recruiting,Applicant Tracking System category to power its public careers site at eonnext.wd3.myworkdayjobs.com/EON_Next_Careers and to centralize applicant intake for UK operations. The implementation targets HR and Talent Acquisition functions within Npower, aligning job posting, candidate application capture, and candidate lifecycle management on the Workday Recruiting platform.
Configuration focused on standard Recruiting modules such as job requisition creation, application forms, candidate tracking, interview scheduling and offer workflows, with career site integration for direct application routing into Workday Recruiting. Operational coverage centers on corporate hiring processes managed by HR and recruiting teams, with governance established around requisition approval chains and candidate data management workflows. The setup emphasizes the Workday Recruiting application name and ATS capabilities to consolidate applicant tracking and public job posting on the company website.
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Npower Limited, an E.ON company Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tableau Software | Legacy | Tableau | Analytics and BI | Analytics and BI | n/a | 2020 | 2020 |
In 2020, Npower Limited implemented Tableau to centralize Analytics and BI for customer engagement and service operations. The deployment organized analytics around a model team that used Tableau to analyze trends and drive operational performance across support and marketing functions.
Tableau was configured to deliver role-based dashboards for trend analysis, KPI reporting, complaints handling visibility, and campaign performance monitoring. The implementation emphasized dashboard-driven decisioning and KPI instrumentation to streamline reporting and operational cadence for frontline teams.
Integrations and operational tooling referenced in the implementation include troubleshooting and support workflows involving AWS and Twilio, and customer community tooling with Khoros and Intercom. The deployment supported a model team of 12 analysts and the training and establishment of seven additional teams of 12 members that leveraged Tableau outputs for daily operations.
Governance changes included new processes for customer engagement in the digital channel and a redesigned complaints handling procedure driven by Tableau insights, with the model team acting as a center of excellence for rollout and training. Training materials and operational playbooks were produced from model team analytics to scale workflows into support and marketing.
Explicit outcomes tied to the Tableau implementation included maintaining an average response time of 2 minutes, increasing complaints closed within 24 hours to 70 percent, and a reported 15 percent increase in social media conversions through coordinated campaign analysis. Tableau was the primary Analytics and BI application supporting these operational and customer experience changes.
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Npower Limited, an E.ON company Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2020 | 2020 |
In 2020, Npower Limited, an E.ON company, implemented Google Workspace (Formerly Google G-Suite) as its enterprise collaboration platform. The deployment is classified under Collaboration and serves an organization of approximately 1,138 employees operating in the United Kingdom.
Google Workspace (Formerly Google G-Suite) was provisioned to deliver core collaboration modules including enterprise email, shared drive and document collaboration, calendar scheduling, and video conferencing, with centralized administration through the Google Admin console. Standard Collaboration capabilities such as identity and access controls, mobile device management, and policy enforcement were configured to support centralized account provisioning and security controls.
The implementation is referenced on the company website and is operated as a cloud-hosted SaaS architecture to support distributed teams and field staff across business functions including customer service, operations, and corporate IT. Governance focused on admin console policies, user lifecycle workflows, and permissions structures to align collaboration tooling with corporate compliance and operational needs.
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Npower Limited, an E.ON company Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2021 | 2021 |
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Npower Limited, an E.ON company CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Interactive Voice Response (IVR) | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Utilities Customer Care and Billing | CRM |
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2019 | 2019 |
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Npower Limited, an E.ON company ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2022 | 2022 |
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Npower Limited, an E.ON company TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Npower Limited, an E.ON company PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Npower Limited, an E.ON company IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Npower Limited, an E.ON company Professional Services
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Professional Services | Professional Services |
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2022 | 2022 |
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Professional Services | Professional Services |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Npower Limited, an E.ON company
| First Name | Last Name | Title | Function | Department | Phone | |
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Customer Service Manager | Manager | Customer Service | |
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Head of Digital | Customer Experience & Digital Products | Director | Customer Service | |
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Director Of Information Technology | Director | IT | |
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Customer Service Team Lead | Manager | Customer Service | |
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Customer Service Operations Manager | Manager | Customer Service | |
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Apps Being Evaluated by Npower Limited, an E.ON company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Npower Limited, an E.ON company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Npower Limited, an E.ON company digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Npower Limited, an E.ON company Technographics
Npower Limited, an E.ON company is a Utilities organization based in United Kingdom,
with around 1138 employees and annual revenues of $1.44 billion.
Npower Limited, an E.ON company operates a diverse technology stack with applications such as
Workday Recruiting, Tableau and Google Workspace (Formerly Google G-Suite),
covering areas like Recruiting, Applicant Tracking System, Analytics and BI and Collaboration.
Npower Limited, an E.ON company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Workday, Tableau Software and Google.
Npower Limited, an E.ON company recently adopted applications including
Atlassian Jira Service Desk in 2022, Amazon CloudFront in 2022 and Firstsource Contact Center Services in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Npower Limited, an E.ON company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Npower Limited, an E.ON company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Npower Limited, an E.ON company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.