New York City Department Of Environmental Protection United States
59-17 Junction Boulevard,
New York, 11368, NY,
United States
New York, 11368, NY,
United States
1 718-595-6565
Government
New York City Department Of Environmental Protection United States Technographics
New York City Department Of Environmental Protection United States Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by New York City Department Of Environmental Protection United States and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6000 New York City Department Of Environmental Protection United States employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that New York City Department Of Environmental Protection United States has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2022, Microsoft 365 for Collaboration in 2017, OpenText TeamSite for Web Content Management in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems New York City Department Of Environmental Protection United States is running and its propensity to invest more and deepen its relationship with Microsoft , Google , OpenText or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing New York City Department Of Environmental Protection United States revenues, which have grown to $1.50 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for New York City Department Of Environmental Protection United States intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
New York City Department Of Environmental Protection United States Tech Stack and Enterprise Applications
New York City Department Of Environmental Protection United States ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP | n/a | 2022 | 2022 |
In 2022, New York City Department of Environmental Protection implemented Microsoft Dynamics 365 for Finance and Operations as its ERP Financial solution. The deployment combined Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, and the UMAX utility-focused extension to address billing, payments, customer self-service, field service, and business intelligence reporting across the department.
The implementation configured functional modules for multi-rate billing, payment processing, cashiering, customer self-service Power Pages, field service management, and consolidated BI reporting. A dedicated data cleansing team completed 11 data conversions and consolidated four years of transactional history into a near one terabyte operational database supporting more than 850,000 customer accounts, enabling consistent financial ledger and billing records within Microsoft Dynamics 365 for Finance and Operations.
Architecturally the solution resides in Microsoft Azure and includes about 25 interfaces between internal and external systems, integrating with banks, payment processors, the NYC Department of Finance, the Paymentus payment gateway, and a third-party field service system called ServiceLink. Azure was used to mediate communications between UMAX on Dynamics 365 and ServiceLink, and a cashiering application at borough offices communicates with the Dynamics 365 database via Azure, consolidating front-office and self-service data into a single platform.
Governance and rollout included upfront analysis and design, coordinated schedules with multiple third-party partners, and a hybrid delivery model where most implementation and testing ran remotely due to the global pandemic while selected training was conducted in person. The program emphasized conversion governance, interface reconciliation, and joint operations between DEP staff, Itineris as the UMAX contributor, and Microsoft teams to synchronize cutover activities and post-launch support.
Explicit outcomes reported include stronger cloud-native security, disaster recovery managed by Microsoft rather than fully internally, simplified month-end financial reporting with batch processing capacity such as processing 70,000 bills in a five hour nightly job, a 50 percent reduction in external consultant headcount supporting the platform, reduced paper handling, improved work queue management through role-based workspaces, an expanded mobile-friendly self-service portal, a modernized bill format, and expanded payment acceptance via Paymentus with additional methods planned including Amazon Pay and PayPal.
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New York City Department Of Environmental Protection United States Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, New York City Department Of Environmental Protection implemented Microsoft 365. Microsoft 365 is deployed as the agency's Collaboration platform to standardize communication, document management, and productivity across departmental teams and field operations.
The implementation centers on core Microsoft 365 capabilities including Exchange Online for email, SharePoint Online for intranet and document libraries, Microsoft Teams for synchronous collaboration and meetings, and OneDrive for end-user file synchronization. Identity and access are managed through the Microsoft tenant model to provide single sign-on and conditional access across services, aligning platform configuration with public sector security expectations.
The agency uses Microsoft 365 on their website to surface public-facing content and staff-facing portals, indicating a mix of internal collaboration workloads and web-present services. Operational coverage spans agency-wide staff and administrative functions across DEP departments, supporting business functions such as communications, records management, project collaboration, and field coordination.
Governance is structured around centralized tenant administration with role-based access controls and policy enforcement for data classification and retention, consistent with typical public sector Collaboration deployments. Rollout emphasizes standardized SharePoint site templates, Teams structures, and tenant-level security policies to promote consistent collaboration practices across the organization.
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Collaboration | Collaboration |
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2020 | 2020 |
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New York City Department Of Environmental Protection United States Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OpenText | Legacy | OpenText TeamSite | Web Content Management | Content Management | n/a | 2013 | 2013 |
In 2013, New York City Department Of Environmental Protection implemented OpenText TeamSite as its Web Content Management solution. The agency uses OpenText TeamSite to manage content on its public website, centralizing editorial control for departmental pages and public communications while tying content management to the agency's web publishing lifecycle.
OpenText TeamSite deployment is organized around standard web content management capabilities, including template-driven page authoring, versioning, content staging, and editorial approval workflows. Configuration emphasizes role based authoring and staged publishing, with content models and templates used to enforce consistent presentation across program and service pages.
Operational coverage focuses on the agency web team and distributed content owners across New York City Department Of Environmental Protection, supporting updates to news, service information, permits, and public notices on the municipal site. The OpenText TeamSite implementation is embedded in the website delivery pipeline to publish staged content to the public site, while retaining editorial controls and audit trails for governance.
Governance centers on structured editorial workflows, content ownership assignments, and approval gates to align web publishing with agency communications policies. OpenText TeamSite provides the Web Content Management platform capability, enabling the department to manage public facing content and ongoing site operations without reference to specific prior systems.
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New York City Department Of Environmental Protection United States SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Fleet Management | SCM |
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2018 | 2018 |
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New York City Department Of Environmental Protection United States CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Utilities Customer Care and Billing | CRM |
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2018 | 2019 |
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New York City Department Of Environmental Protection United States IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Asset Management (ITAM) | IT Asset Management |
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2020 | 2020 |
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New York City Department Of Environmental Protection United States ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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New York City Department Of Environmental Protection United States IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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New York City Department Of Environmental Protection United States CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at New York City Department Of Environmental Protection United States
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Director of Fleet Services | Director | Supply Chain | |
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Executive Director Of Operations | Director | Finance | |
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Health & Safety Officer | Manager | Finance | |
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Director Of Maintenance | Director | Finance | |
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Apps Being Evaluated by New York City Department Of Environmental Protection United States Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from New York City Department Of Environmental Protection United States IT executives and key decision makers. This section highlights New York City Department Of Environmental Protection United States's latest recorded technology evaluations, including Oracle Utilities Customer Care and Billing for Utilities Customer Care and Billing on 2025-09-10 and Itineris UMAX for Utilities Customer Care and Billing on 2025-01-31. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the New York City Department Of Environmental Protection United States digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-09-10 | New York City Department Of Environmental Protection United States | Evaluated | Oracle | Oracle Utilities Customer Care and Billing | Utilities Customer Care and Billing | CRM |
| 2025-01-31 | New York City Department Of Environmental Protection United States | Evaluated | Itineris | Itineris UMAX | Utilities Customer Care and Billing | CRM |
FAQ - APPS RUN THE WORLD New York City Department Of Environmental Protection United States Technographics
New York City Department Of Environmental Protection United States is a Government organization based in United States,
with around 6000 employees and annual revenues of $1.50 billion.
New York City Department Of Environmental Protection United States operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Microsoft 365 and OpenText TeamSite,
covering areas like ERP Financial, Collaboration and Web Content Management.
New York City Department Of Environmental Protection United States has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and OpenText.
New York City Department Of Environmental Protection United States recently adopted applications including
Microsoft Dynamics 365 for Finance and Operations in 2022, Salesforce Sales Cloud in 2021 and Google Workspace (Formerly Google G-Suite) in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of New York City Department Of Environmental Protection United States’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates New York City Department Of Environmental Protection United States’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete New York City Department Of Environmental Protection United States technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.