O2E Brands
887 Great Northern Way #301,
Vancouver, V5T 4T5, BC,
Canada
Vancouver, V5T 4T5, BC,
Canada
1 866-234-0057
Professional Services
O2E Brands Technographics
O2E Brands Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by O2E Brands and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 O2E Brands employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that O2E Brands has purchased the following applications: Lever by Employ for Applicant Tracking System in 2019, Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2016, FrontApp for Collaboration in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems O2E Brands is running and its propensity to invest more and deepen its relationship with Employ , Salesforce , Front or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing O2E Brands revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for O2E Brands intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
O2E Brands Tech Stack and Enterprise Applications
O2E Brands HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Employ | Legacy | Lever by Employ | Applicant Tracking System | HCM | n/a | 2019 | 2019 |
In 2019, O2E Brands implemented Lever by Employ, an Applicant Tracking System. The deployment established Lever by Employ as the primary recruiting platform for corporate talent acquisition and HR workflows. Implementation included embedding Lever ATS on the O2E Brands career pages on their website and centralizing vacancy posting and candidate capture.
Configuration centered on standard Applicant Tracking System capabilities, including job requisition management, candidate tracking, interview scheduling, and offer workflow orchestration, with role based access for recruiters and hiring managers. The system supports collaborative hiring workflows, structured interview feedback, and recruiting pipeline reporting available to HR and hiring teams across the organization. Governance emphasized requisition approvals and ownership handoffs within HR operations and talent acquisition processes.
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O2E Brands ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, O2E Brands selected Salesforce Field Service (ex ClickSoftware) to standardize Field Service Management across its franchised home services portfolio. The engagement centered on deploying ClickSoftware's cloud based mobile workforce management capabilities as a SaaS solution to drive consistent scheduling, service delivery and billing workflows across franchise operations.
The implementation configured core Field Service Management capabilities including advanced scheduling and dispatch, mobile technician applications, real time day of service visibility, and automated service workflow orchestration. Salesforce Field Service (ex ClickSoftware) was used to instrument SLA monitoring and customer communication workflows, and to remove paper records and redundant data entry from field processes.
Operational coverage extended across O2E Brands banners including 1 800 GOT JUNK, WOW 1 DAY PAINTING, You Move Me, and Shack Shine, supporting more than 2,000 field service professionals, 160 call center employees and 475 managers and dispatchers. The system centralized dispatch operations and mobile execution while aligning scheduling, delivery and billing functions across franchise business units.
Governance shifted toward centralized workflow automation and real time operational monitoring, with management able to monitor service level agreements and the day of service across franchises. Reported benefits from the deployment included elimination of paper records, reduction in duplicated data and dispatch input errors, and shortened dispatch wait times, outcomes that reflect the Field Service Management implementation focus on operational efficiency and customer communication.
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O2E Brands Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Front | Legacy | FrontApp | Collaboration | Collaboration | n/a | 2018 | 2018 |
In 2018 O2E Brands implemented FrontApp as its Collaboration platform to centralize workforce management and sales center communications. The deployment positioned FrontApp as the WFM team inbox across multiple brand sales centres, enabling targeted data analysis and distribution to team leads and supporting operational oversight of sales centre agents.
FrontApp was configured to manage the WFM team inbox and to consolidate interaction records for ease of analytics, while operational monitoring included real-time adherence tracking of service levels and call abandonment. The implementation emphasized inbox-driven resolution workflows and made team interaction analytics easier to gather, aligning Collaboration functionality with daily WFM and contact handling processes.
Governance and rollout were led through a formal business case, training program, and staged transition, with the WFM team inbox move to FrontApp executed in April 2018. O2E Brands had previously established a weekly communications cadence between WFM and sales center agents using Workplace by Facebook in August 2017, and that ongoing communications program continued to support user adoption and operational coordination after FrontApp went live. The rollout reported an increase in resolution efficiency and simplified access to interaction analytics.
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Collaboration | Collaboration |
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2014 | 2014 |
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O2E Brands CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Support | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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O2E Brands ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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O2E Brands IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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O2E Brands CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at O2E Brands
| First Name | Last Name | Title | Function | Department | Phone | |
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Manager, Field Operations | Manager | Finance | |
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Vice President, Operations | VP | Operations | |
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Director, IT Operations | Director | IT | |
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Marketing Manager | Manager | Marketing | |
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Chief Operating Officer | CXO | Finance | |
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Director, IT Operations | Director | IT | |
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Apps Being Evaluated by O2E Brands Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from O2E Brands IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the O2E Brands digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD O2E Brands Technographics
O2E Brands is a Professional Services organization based in Canada,
with around 250 employees and annual revenues of $30.0 million.
O2E Brands operates a diverse technology stack with applications such as
Lever by Employ, Salesforce Field Service (ex ClickSoftware) and FrontApp,
covering areas like Applicant Tracking System, Field Service Management and Collaboration.
O2E Brands has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Employ, Salesforce and Front.
O2E Brands recently adopted applications including
FreshDesk Customer Support in 2022, Salesforce Pardot in 2021 and Salesforce Sales Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of O2E Brands’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates O2E Brands’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete O2E Brands technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.