AI Buyer Insights:

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Office Solutions Tech Stack and Enterprise Applications

Office Solutions ERP Services and Operations
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
ECi Software Solutions Legacy ECi e-automate Field Service Management ERP Services and Operations n/a 2024 2024
In 2024, Office Solutions implemented ECi e-automate, deploying ECi e-automate as a cloud-based Field Service Management platform to centralize quote-to-invoice operations across its three locations. The transition was completed in less than 30 days, with an overnight cutover after the vendor prepared and imported the company database, and all user-facing services continued without customer disruption. Office Solutions uses ECi e-automate to manage quotes, invoicing, service workflows and its IT network products and services division, with core usage by administration, sales, and field technicians. Everything in day-to-day operations routes through ECi e-automate, reflecting the application relationship to billing, service execution, and customer account management. The cloud deployment removed the need for a separate remote technical services tool at branch locations, enabling direct remote access to the ECi e-automate environment and eliminating previous license hang and logon complexity for remote technicians. Backups and version upgrades are now handled by the ECi cloud operations, with upgrades applied overnight and vendor-managed backup routines replacing manual server checks. The cutover required only minor internal adjustments to email and printer settings, and no third-party remote service is required post-migration. Operational outcomes stated by the customer include faster application performance than the prior server-hosted environment, elimination of a server room and associated cooling costs that reduced electric expenses by approximately $300 per month, more frequent automated upgrades, and simplified remote work and administration. Office Solutions reported initial reservations were alleviated by peer references and product demos, and the company retained ECi e-automate as a stable, flexible Field Service Management backbone to support its continuing service and IT product business.
Office Solutions AI-Powered Application
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Tawk.to Legacy Tawk.to Chatbots and Conversational AI AI-Powered Application n/a 2020 2020
Office Solutions Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2021 2021
Collaboration Collaboration 2022 2022
Office Solutions eCommerce
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
eCommerce eCommerce 2022 2022
Office Solutions PaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Transactional Email PaaS 2021 2021
Office Solutions IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Content Delivery Network IaaS 2020 2020
Office Solutions CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Web Application Firewalls (WAF) CyberSecurity 2023 2023

IT Decision Makers and Key Stakeholders at Office Solutions

First Name Last Name Title Function Department Email Phone
Financial Controller Director Finance
Operations Manager Manager Operations
Vice President of Operations VP Operations
IT Support Specialist Manager IT

Apps Being Evaluated by Office Solutions Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Office Solutions IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Office Solutions digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Office Solutions Technographics
Office Solutions is a Retail organization based in United States, with around 50 employees and annual revenues of $5.0 million.
Office Solutions operates a diverse technology stack with applications such as ECi e-automate, Tawk.to and Microsoft 365, covering areas like Field Service Management, Chatbots and Conversational AI and Collaboration.
Office Solutions has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as ECi Software Solutions, Tawk.to and Microsoft.
Office Solutions recently adopted applications including ECi e-automate in 2024, Imunify360 in 2023 and Slack Connect in 2022, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Office Solutions’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Office Solutions’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
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