Syosset, 11791-5309, NY,
United States
Office Solutions Technographics
Office Solutions Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Office Solutions and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 50 Office Solutions employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Office Solutions has purchased the following applications: ECi e-automate for Field Service Management in 2024, Tawk.to for Chatbots and Conversational AI in 2020, Microsoft 365 for Collaboration in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Office Solutions is running and its propensity to invest more and deepen its relationship with ECi Software Solutions , Tawk.to , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Office Solutions revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Office Solutions intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Office Solutions Tech Stack and Enterprise Applications
Office Solutions ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ECi Software Solutions | Legacy | ECi e-automate | Field Service Management | ERP Services and Operations | n/a | 2024 | 2024 |
In 2024, Office Solutions implemented ECi e-automate, deploying ECi e-automate as a cloud-based Field Service Management platform to centralize quote-to-invoice operations across its three locations. The transition was completed in less than 30 days, with an overnight cutover after the vendor prepared and imported the company database, and all user-facing services continued without customer disruption. Office Solutions uses ECi e-automate to manage quotes, invoicing, service workflows and its IT network products and services division, with core usage by administration, sales, and field technicians. Everything in day-to-day operations routes through ECi e-automate, reflecting the application relationship to billing, service execution, and customer account management. The cloud deployment removed the need for a separate remote technical services tool at branch locations, enabling direct remote access to the ECi e-automate environment and eliminating previous license hang and logon complexity for remote technicians. Backups and version upgrades are now handled by the ECi cloud operations, with upgrades applied overnight and vendor-managed backup routines replacing manual server checks. The cutover required only minor internal adjustments to email and printer settings, and no third-party remote service is required post-migration. Operational outcomes stated by the customer include faster application performance than the prior server-hosted environment, elimination of a server room and associated cooling costs that reduced electric expenses by approximately $300 per month, more frequent automated upgrades, and simplified remote work and administration. Office Solutions reported initial reservations were alleviated by peer references and product demos, and the company retained ECi e-automate as a stable, flexible Field Service Management backbone to support its continuing service and IT product business.
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Office Solutions AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
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Office Solutions Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2021 | 2021 |
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|
|
|
Collaboration | Collaboration |
|
2022 | 2022 |
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Office Solutions eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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eCommerce | eCommerce |
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2022 | 2022 |
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Office Solutions PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
|
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Transactional Email | PaaS |
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2021 | 2021 |
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Office Solutions IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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Content Delivery Network | IaaS |
|
2020 | 2020 |
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Office Solutions CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Application Firewalls (WAF) | CyberSecurity |
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2023 | 2023 |
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IT Decision Makers and Key Stakeholders at Office Solutions
Apps Being Evaluated by Office Solutions Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||