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Opaltec International
Location
Unit 118 Burcott Road,
Bristol, BS11 8AB,
United Kingdom
Website
https://www.opaltechnology.com/
Phone
44 11 7916-0810
Artw industry
Professional Services
Employee
Revenue

Opaltec International Technographics

Opaltec International Technographics, Software Purchases, AI and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Opaltec International and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Opaltec International employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Opaltec International has purchased the following applications: Microsoft 365 for Collaboration in 2016, FreshDesk Customer Support for Customer Support in 2017, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2016 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Opaltec International is running and its propensity to invest more and deepen its relationship with Microsoft , GoDaddy , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Opaltec International revenues, which have grown to $4.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Opaltec International intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Opaltec International Tech Stack and Enterprise Applications

Opaltec International Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft 365 Collaboration Collaboration n/a 2016 2016
In 2016, Opaltec International implemented Microsoft 365 to support Collaboration across its UK professional services operations. Public signals on the company website confirm active use of Microsoft 365 on their website, indicating cloud-hosted productivity and collaboration components are in place for the organization of about 40 employees. The configuration appears focused on core Collaboration capabilities, likely leveraging Microsoft 365 services such as Exchange Online for corporate email, SharePoint Online for document management and intranet content, and Microsoft Teams for meetings and real-time collaboration, reflecting standard Collaboration workflows. Operational coverage is centered on professional services staff and internal knowledge work, with account provisioning, cloud storage, and site-level Microsoft 365 integration shaping access and content delivery, and governance emphasis expected on user lifecycle and access controls consistent with Collaboration deployments.
Collaboration Collaboration 2020 2020
Opaltec International CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Freshworks Legacy FreshDesk Customer Support Customer Support CRM n/a 2017 2017
In 2017, Opaltec International deployed FreshDesk Customer Support on its website to centralize inbound customer queries. The implementation addressed the customer-facing service function for this United Kingdom based Professional Services firm with roughly 40 employees and approximately 4,000,000 in revenue, using web-based ticket capture embedded in site contact flows. FreshDesk Customer Support was provisioned as the primary system for logging and tracking customer issues. FreshDesk Customer Support was configured to deliver a unified ticketing queue, web-form ticket capture, consolidated email channel handling, an agent workspace, automated routing and basic SLA rules. Configuration work emphasized ticket categorization, priority assignment and workflow automation consistent with Customer Support operational patterns, and the application name FreshDesk Customer Support appears in user-facing workflows. Operationally the deployment covered the company support team and established governance for ticket ownership, escalation paths and response workflows. Rollout was organized around web channel integration and agent onboarding, with configuration changes made to align support processes and enable consistent case management across customer touchpoints.
Marketing Automation CRM 2019 2019
Opaltec International IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2016 2016
In 2016, Opaltec International deployed Microsoft Azure Cloud Services to host its public website. Opaltec International uses Microsoft Azure Cloud Services under the Application Hosting and Computing Services category to provide cloud compute and application hosting for its web footprint and client engagement functionality. The deployment centralizes web-facing compute, persistent storage, and platform service provisioning to run the company website and associated runtime components. Implementation emphasis aligns with typical Application Hosting and Computing Services capabilities, including managed application hosting, runtime environment provisioning, and automated instance provisioning for web workloads. Operational coverage is focused on the company website and related customer-facing services for the United Kingdom based organization, with platform administration and access controls managed by internal IT. The use of Microsoft Azure Cloud Services on their website establishes an externally facing application layer, requiring ongoing governance for identity and access management, TLS certificate lifecycle, and platform patching.
Application Hosting and Computing Services IaaS 2017 2017
Content Delivery Network IaaS 2020 2020

IT Decision Makers and Key Stakeholders at Opaltec International

First Name Last Name Title Function Department Email Phone
No data found
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Apps Being Evaluated by Opaltec International Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Opaltec International IT executives and key decision makers. This section highlights Opaltec International's latest recorded technology evaluations, including Aptean Distribution ERP SWORDS Edition for Distribution ERP on 2026-05-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Opaltec International digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
2026-05-06 Opaltec International Evaluated Sanderson from Aptean Aptean Distribution ERP SWORDS Edition Distribution ERP ERP Services and Operations
FAQ - APPS RUN THE WORLD Opaltec International Technographics
Opaltec International is a Professional Services organization based in United Kingdom, with around 40 employees and annual revenues of $4.0 million.
Opaltec International operates a diverse technology stack with applications such as Microsoft 365, FreshDesk Customer Support and Microsoft Azure Cloud Services, covering areas like Collaboration, Customer Support and Application Hosting and Computing Services.
Opaltec International has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft and Freshworks.
Opaltec International recently adopted applications including GoDaddy Webmail in 2020, Cloudflare CDN in 2020 and ClickDimensions Marketing Automation in 2019, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Opaltec International’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Opaltec International’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Opaltec International technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.