OpenText Philippines
36th Floor, Tower II, RCBC Plaza, 6819 Ayala Ave cor Gil Puyat Ave, Makati City,
Manila, 1227,
Philippines
Manila, 1227,
Philippines
63 2 859 5301
Professional Services
OpenText Philippines Technographics
OpenText Philippines Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by OpenText Philippines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1500 OpenText Philippines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that OpenText Philippines has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2017, Drift AI Chatbot for Chatbots and Conversational AI in 2022, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems OpenText Philippines is running and its propensity to invest more and deepen its relationship with SAP , Drift , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing OpenText Philippines revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for OpenText Philippines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
OpenText Philippines Tech Stack and Enterprise Applications
OpenText Philippines ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2017 | 2018 |
In 2017, OpenText Philippines configured SAP ERP ECC 6.0 as its core ERP Financial application to operationalize billing and order to cash workflows. The deployment centered on supporting Billing Operations based in Makati City, National Capital Region Philippines, to align invoicing, order processing, and revenue recognition with corporate financial controls.
The implementation emphasized SAP ERP ECC 6.0 financial and order management capabilities, including accounts receivable invoicing, billing document generation, order management controls, and revenue recognition criteria enforcement. Configuration work focused on mapping legal agreement terms and purchase order validation into transaction rules, and on instrumenting billing controls to support adherence to internal billing KPI requirements.
Integrations were treated as a central operating principle, with SAP ERP ECC 6.0 integrated into sales handoffs, billing specialist workflows, and cash collection processes to enable end to end order processing and exception handling. The application supported operational interactions between Sales, Billing Specialists, and Finance, enabling stakeholders to troubleshoot order management and billing issues and to manage stakeholder inquiries on billing policies and internal controls.
Governance and process change emphasized strict adherence to internal controls and policies, role based responsibilities for billing coordinators, and a continuous improvement cadence to pursue process automation objectives. Rollout and operationalization concentrated on delivering billing accuracy, enforcing revenue recognition criteria before booking, and embedding controls that protect OpenText brand and billing delivery excellence.
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OpenText Philippines AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Drift | Legacy | Drift AI Chatbot | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
In 2022, OpenText Philippines implemented Drift AI Chatbot on their website. Drift AI Chatbot was embedded as a site-level conversational interface to capture inquiries, qualify prospects, and surface contextual content to visitors.
The deployment aligns to the Chatbots and Conversational AI category and was configured with conversation flows, intent detection, lead qualification playbooks, and escalation rules for agent handoff. Architecture was implemented using the vendor hosted SaaS conversational runtime and a web embed to run client-side dialogs, while governance was organized across digital marketing and customer service teams to manage conversational scripts, response libraries, and operational monitoring.
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OpenText Philippines Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017 OpenText Philippines implemented Adobe Connect as its Audio Video and Web Conferencing solution, deploying the Adobe Connect platform on the company public website to support live webinars and hosted events. The deployment is positioned to deliver external customer engagement and internal collaboration, with Adobe Connect used to present product demonstrations, customer briefings, and virtual workshops by Professional Services and Marketing teams.
The implementation configures core Adobe Connect capabilities common to the Audio Video and Web Conferencing category, including branded persistent meeting rooms, webinar hosting and registration flows, content pods for slides and multimedia, live screen sharing, attendee polling and Q and A, and session recording for on demand playback. Adobe Connect is embedded into web pages to provide a consistent listener experience and to retain meeting artifacts for reuse in client engagements.
Operational coverage focuses on Marketing and Professional Services within OpenText Philippines, with governance controls applied for host roles, access permissions, and session moderation consistent with enterprise conferencing practices. The rollout emphasizes standardized event templates and scheduling workflows to streamline externally facing webinars and internal training sessions, while preserving control over content publication and recorded session retention.
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Audio Video and Web Conferencing | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2020 | 2020 |
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OpenText Philippines Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2022 | 2022 |
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OpenText Philippines CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Account Based Marketing | CRM |
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2020 | 2020 |
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Account Based Marketing | CRM |
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2022 | 2022 |
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CRM | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Marketing Analytics | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2010 | 2010 |
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Marketing Automation | CRM |
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2014 | 2014 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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OpenText Philippines ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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OpenText Philippines TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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Governance, Risk and Compliance | TRM |
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2022 | 2022 |
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OpenText Philippines IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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OpenText Philippines CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at OpenText Philippines
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by OpenText Philippines Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from OpenText Philippines IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the OpenText Philippines digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD OpenText Philippines Technographics
OpenText Philippines is a Professional Services organization based in Philippines,
with around 1500 employees and annual revenues of $200.0 million.
OpenText Philippines operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Drift AI Chatbot and Adobe Connect,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
OpenText Philippines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Drift and Adobe Systems.
OpenText Philippines recently adopted applications including
Drift AI Chatbot in 2022, Cisco Webex Meetings in 2022 and OpenText TeamSite in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of OpenText Philippines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates OpenText Philippines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete OpenText Philippines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.