P-Direkt
P-Direkt Technographics
P-Direkt Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by P-Direkt and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 689 P-Direkt employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that P-Direkt has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2016, SAP HCM (HR) for Core HR in 2012, SAP BW (Business Warehouse) for Data Warehouse in 2011 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems P-Direkt is running and its propensity to invest more and deepen its relationship with SAP , Nice Systems , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing P-Direkt revenues, which have grown to $96.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for P-Direkt intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
P-Direkt Tech Stack and Enterprise Applications
P-Direkt ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2016 | 2016 |
In 2016, P-Direkt implemented SAP ERP ECC 6.0 to provide ERP Financial support for core financial accounting and transaction processing across the organization. The engagement connected ERP Financial capabilities to HR and customer engagement systems to support payroll interfaces and contact center workflows.
The implementation included extensive custom development and UI extension work using ABAP Webdynpro and Adobe interactive forms, with SAP Workflow and web services used for process orchestration. Standard WebUI applications were adjusted through the enhancement concept and custom WEBUI and BOL Genil developments were applied to tailor CRM and HR user interfaces.
SAP CRM was deployed for the contact center of P-Direkt and integrations were implemented between CRM and telephony using Genesys, and between ERP and SAP HR. Integration techniques explicitly used included BDOCS, BOL Genil, SAP Workflow, WEBUI and web services to enable data exchange and call context passing between telephony, CRM and HR. Various upgrade projects were executed for both SAP CRM and SAP ERP ECC 6.0 following the initial deployment.
Change governance and operational maintenance were formalized after go live, with the project team responsible for ongoing enhancements, release upgrades and support. A notable post go live initiative replaced the standard SAP travel application in HR with two custom ABAP Webdynpro applications, a quick import application and a wizard, demonstrating a pattern of localized application development and ongoing application lifecycle management.
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P-Direkt HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2012 | 2013 |
In 2012, P-Direkt deployed SAP HCM (HR) as its Core HR application. The implementation centralized personnel administration and internal HR workflows inside SAP HCM (HR), aligning HR process control with contact center staffing and operational needs.
Operational responsibility rested with the Users, Data & Systems team, which analyzed production data for contact center management and process improvements and performed functional management for SAP CRM and for the internal work processes of SAP HR. This team was also responsible for internal authorization management, governing role based access and user provisioning for HR modules.
The functional footprint emphasized Core HR capabilities typical for SAP HCM (HR), including personnel administration, organizational management, time and absence handling, and workflow driven HR process orchestration to support staffing and case handling. SAP HCM (HR) functioned as the system of record for employee master data and HR workflows used by operations and HR staff.
The deployment operated alongside SAP CRM with the same Users, Data & Systems team providing functional oversight for both platforms, enabling alignment between HR workflows and customer contact management. Governance focused on functional management, authorization controls, and continuous production data analysis to drive process adjustments and operational decisions.
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Workforce Management | HCM |
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2013 | 2014 |
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P-Direkt Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP BW (Business Warehouse) | Data Warehouse | Analytics and BI | n/a | 2011 | 2011 |
In 2011, P-Direkt implemented SAP BW (Business Warehouse) as its Data Warehouse to consolidate HR and contact center reporting for the HR Shared Service Center of the Dutch government. The SAP BW (Business Warehouse) deployment was positioned to support reporting requirements emerging from SAP HCM and SAP CRM, serving the SCC Contact Center and HR operational teams across P-Direkt.
SAP BW was configured to provide centralized reporting, data modeling and extraction, transformation and loading workflows, aligned with standard Data Warehouse capabilities for personnel and contact event data. The implementation focused on producing operational and management reports that aggregated HR process outcomes developed in SAP HCM and contact interactions captured in SAP CRM, enabling consistent data feeds for team managers and process owners.
Operational governance and process work was led by an internal team manager who guided design and implementation of new HR processes in SAP HCM and then managed operations after Go Live. That manager was explicitly responsible for operational activities and results of his teams and for delivering projects to achieve better efficiency in the use of SAP HCM, SAP BW and SAP CRM, with the scope centered on SCC Contact Center operations and HR Shared Service Center workflows.
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P-Direkt Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2016 | 2016 |
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P-Direkt Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Web Content Management | Content Management |
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2016 | 2016 |
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P-Direkt CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2016 | 2016 |
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CRM | CRM |
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2016 | 2016 |
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P-Direkt IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Database Management, Open-Source Database | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at P-Direkt
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by P-Direkt Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from P-Direkt IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the P-Direkt digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD P-Direkt Technographics
P-Direkt is a Government organization based in Netherlands,
with around 689 employees and annual revenues of $96.0 million.
P-Direkt operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP HCM (HR) and SAP BW (Business Warehouse),
covering areas like ERP Financial, Core HR and Data Warehouse.
P-Direkt has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP.
P-Direkt recently adopted applications including
Elasticsearch in 2018, SAP ERP ECC 6.0 in 2016 and Adobe Connect in 2016,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of P-Direkt’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates P-Direkt’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete P-Direkt technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.