PJH Group
Alder House, Slackey Brow, Kearsley,
Bolton, BL4 8SL,
United Kingdom
Bolton, BL4 8SL,
United Kingdom
44 12 0470-7070
Distribution
PJH Group Technographics
PJH Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PJH Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 484 PJH Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PJH Group has purchased the following applications: Epicor Prophet 21 for Distribution ERP in 2021, Microsoft 365 for Collaboration in 2017, Zendesk Service for Customer Support in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PJH Group is running and its propensity to invest more and deepen its relationship with Epicor , Microsoft , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PJH Group revenues, which have grown to $191.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PJH Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PJH Group Tech Stack and Enterprise Applications
PJH Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor Prophet 21 | Distribution ERP | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, PJH Group implemented Epicor Prophet 21. The deployment established Epicor Prophet 21 as the company wide Distribution ERP to support PJH Group's national distribution of bathrooms and appliances across the United Kingdom.
Epicor Prophet 21 was configured to operate core distribution modules including inventory management, order management, purchasing, warehouse management, pricing and customer account management, and integrated financial ledgers. The implementation emphasized distribution specific workflows such as multi channel order orchestration, inventory replenishment rules, and tiered pricing configuration to align with wholesale and trade customer segments.
The platform was provisioned as the primary ERP backbone for operations, bringing transactional visibility across sales, operations, purchasing, warehouse and finance functions. The implementation consolidated master data and standardized order to cash and procure to pay processes to reduce functional silos and improve end to end traceability for national operations.
Governance was structured around centralized configuration control, role based access, and formalized approval workflows for pricing and procurement, supporting consistent operational policy across sites. Epicor Prophet 21 serves as the authoritative system for distribution operations at PJH Group, enabling governed process execution and centralized operational data for downstream reporting and planning.
|
PJH Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2017 | 2017 |
In 2017, PJH Group implemented Microsoft 365. Microsoft 365 is deployed as a Collaboration platform across the UK distribution business and is referenced in the company website source, indicating organization-wide adoption that surfaces on their public web presence. The deployment supports employee-facing collaboration and productivity capabilities for the 484 employee organization, enabling core corporate collaboration for internal teams.
The implementation aligns with a cloud-hosted SaaS architecture typical of Microsoft 365, delivering centralized identity-backed collaboration, corporate email, document collaboration, and real-time team communication capabilities that serve business functions including operations, sales, and finance. Tenant-level governance and administrative controls are implied by the platform choice, with role-based access and sharing policies expected to govern document lifecycle and external collaboration, while web references show Microsoft 365 artifacts integrated into corporate web assets.
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PJH Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2022 | 2022 |
In 2022 PJH Group implemented Zendesk Service on its public website to centralize Customer Support interactions and provide a consistent customer contact point. The deployment of Zendesk Service is customer facing, embedded in the site to capture web inquiries and to route support requests into a centralized ticketing workflow.
Configuration focused on core Zendesk Service capabilities, including web widget embedding, structured ticket forms, email channel capture, a searchable knowledge base for self service, and ticket views and macros for agent workflows. The implementation used Zendesk Service features to standardize incident intake, classification, and SLA driven routing, while enabling role based agent queues and predefined response templates to support repeatable case handling.
Operational ownership sits with customer service and post sales functions, using Zendesk Service to manage order queries, returns and technical support from the website through a single support queue. Governance aligned to ticket lifecycle rules and agent permissions, with rollout executed as an on site website integration and agent console configuration to bring web originated requests into existing support operations.
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PJH Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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IT Decision Makers and Key Stakeholders at PJH Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by PJH Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from PJH Group IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the PJH Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD PJH Group Technographics
PJH Group is a Distribution organization based in United Kingdom,
with around 484 employees and annual revenues of $191.0 million.
PJH Group operates a diverse technology stack with applications such as
Epicor Prophet 21, Microsoft 365 and Zendesk Service,
covering areas like Distribution ERP, Collaboration and Customer Support.
PJH Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epicor, Microsoft and Zendesk.
PJH Group recently adopted applications including
Zendesk Service in 2022, Epicor Prophet 21 in 2021 and Microsoft Azure Cloud Services in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of PJH Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates PJH Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete PJH Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.