Pacsun
Pacsun Technographics
Pacsun Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Pacsun and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 9500 Pacsun employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pacsun has purchased the following applications: Infor CloudSuite Corporate for ERP Financial in 2019, UKG Pro HCM (ex UltiPro HCM) for Core HR in 2021, Manhattan Active Point of Sale for Point Of Sale in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pacsun is running and its propensity to invest more and deepen its relationship with Infor , SAP , Apple or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pacsun revenues, which have grown to $1.10 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pacsun intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Pacsun Tech Stack and Enterprise Applications
Pacsun ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Infor | Legacy | Infor CloudSuite Corporate | ERP Financial | ERP | n/a | 2019 | 2019 |
In 2019 Pacsun implemented Infor CloudSuite Corporate as the enterprise financial platform, deploying the Infor CloudSuite Corporate ERP Financial application to consolidate core accounting functions across the combined Eddie Bauer and PacSun retail operations. The rollout targeted centralized Accounts Payable, inventory accounting, and lease accounting capabilities within a retailer context of approximately 9,500 employees and $1.1 billion in revenue.
The implementation focused on Accounts Payable automation, inventory accounting workflows, and lease accounting modules, with explicit work on ASC842 compliance activities. Teams configured invoice processing workflows and controls in the Accounts Payable module, and mapped lease accounting business rules to the lease accounting functionality inside Infor CloudSuite Corporate.
Operational coverage included consolidation of the Eddie Bauer and PacSun Accounts Payable and Lease accounting departments, and coordination between corporate accounting, IT, and an Infor consultant to align system configuration with shared finance processes. The deployment was executed as a rapid financial systems program spanning combined-company accounting operations, with technical orchestration between internal IT and the Infor consultant.
Governance and process restructuring were led from finance leadership, consolidating AP, inventory, and lease accounting functions and instituting new invoice processing efficiencies. The project explicitly assisted the Controller with ASC842 implementation and delivered targeted process improvements in invoice handling as part of the Infor CloudSuite Corporate ERP Financial deployment.
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Expense Management | ERP |
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2012 | 2012 |
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Payment Processing | ERP |
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2020 | 2020 |
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Payment Processing | ERP |
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2020 | 2020 |
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Pacsun HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| UKG | Legacy | UKG Pro HCM (ex UltiPro HCM) | Core HR | HCM | n/a | 2021 | 2021 |
In 2021, Pacsun implemented UKG Pro HCM (ex UltiPro HCM) as its Core HR application to centralize compensation and HRIS functions across its US retail footprint. The engagement included a remote contract HRIS Compensation Analyst from June 2021 to October 2021 who supported Compensation Manager and Director level stakeholders on reporting and system issue resolution.
Configuration and functional work focused on compensation reporting and query development inside UKG Pro HCM, including custom report creation, vlookup and pivot table market data analysis for requisitions and promotions, monthly auditing of incentive plan eligibility to ensure compensation records reflected mid year changes, and updates to state minimum wage and exempt salary minimums. The implementation also produced system documentation, reference materials, and end user training content to standardize workflows and reporting processes.
The Core HR deployment operated alongside Kronos for time and attendance and labor tracking, using Kronos and UKG custom reports for employee time collection and labor analytics. Integrations facilitated labor data flows between timekeeping and the Core HR platform, and provided the executive team consolidated compensation and market data reports covering all stores.
Governance and operational controls emphasized monthly incentive eligibility audits, escalation handling for UKG and UTA technical data and user issues, and maintenance of HR system documentation to preserve data integrity and training continuity. The scope of work explicitly covered compensation configuration, payroll adjacent eligibility checks, and store level HR reporting for Pacsun in the United States.
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HR Compliance | HCM |
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2013 | 2013 |
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Payroll | HCM |
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2019 | 2020 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Task Management | HCM |
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2018 | 2018 |
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Pacsun ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Manhattan Associates | Legacy | Manhattan Active Point of Sale | Point Of Sale | ERP Services and Operations | n/a | 2023 | 2025 |
In 2023 Pacsun implemented Manhattan Active Point of Sale to extend its Manhattan Active Omni order management capabilities and modernize in-store checkout across its approximately 300 U.S. stores. The deployment completed in 2025 and, according to the vendor announcement, delivered faster checkout, improved store-based fulfillment, and stronger omnichannel performance during peak seasons.
The implementation used Manhattan Active Point of Sale as the retailer's Point Of Sale platform, enabling mobile checkout and unified inventory visibility at the store level. Configuration focused on POS transaction processing, mobile-assisted checkout workflows, and inventory synchronization to support store-based fulfillment and unified order orchestration between stores and digital channels.
Integration work explicitly extended Manhattan Active Omni order management to surface inventory visibility and to coordinate fulfillment activities from stores. Operational scope covered store operations, inventory management, and omnichannel commerce across Pacsun's U.S. store footprint, aligning point of sale actions with centralized order orchestration for pickup and ship from store workflows.
Governance and operations adjustments aligned store teams and corporate order management around the new POS workflows, including updated inventory governance and point of sale procedures to support mobile checkout and omnichannel order flow. Manhattan Active Point of Sale functions as Pacsun's domain for transaction management, in-store fulfillment orchestration, and real time inventory visibility, linking store execution to Manhattan Active Omni for end to end omnichannel operations.
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Retail Management | ERP Services and Operations |
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2015 | 2016 |
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Retail Management | ERP Services and Operations |
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2015 | 2016 |
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Retail Management | ERP Services and Operations |
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2015 | 2016 |
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Retail Management | ERP Services and Operations |
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2016 | 2016 |
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Pacsun Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2018 |
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Pacsun Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2021 | 2021 |
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Pacsun eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2012 | 2012 |
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Personalization and Product Recommendations | eCommerce |
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2018 | 2018 |
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Personalization and Product Recommendations | eCommerce |
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2020 | 2020 |
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Product Information Management | eCommerce |
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2022 | 2022 |
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Product Review Management | eCommerce |
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2020 | 2020 |
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Pacsun SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Demand Forecasting and Planning | SCM |
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2022 | 2022 |
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Pacsun CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2023 | 2023 |
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Customer Experience | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2025 | 2025 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2016 | 2016 |
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Pacsun PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Pacsun IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Pacsun CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Pacsun
| First Name | Last Name | Title | Function | Department | Phone | |
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Business System Manager, Business Intelligence & CRM | Manager | IT | |
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Vice President Information Technology | VP | IT | |
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Senior Director of Technology Services / Information Security | Director | IT | |
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Vice President Womens Merchandising | VP | Procurement | |
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Director of Store Operations | Director | Finance | |
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Vice President, Mens Merchandising | VP | Procurement | |
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Senior Vice President of Operations | VP | Operations | |
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Director of Operations | Director | Finance | |
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CEO | CXO | Finance | |
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VP Retail | VP | Operations | |
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Senior Director - Payroll, HR Operations, and Comp & Benefits | Director | HR | |
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Chief People Officer | CXO | HR | |
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Executive Assistant / Meeting and Event Planner | Manager | Operations | |
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CIO | CXO | Finance | |
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Senior Vice President of Operations | VP | Operations | |
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VP Retail | VP | Operations | |
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VP Merchandise Planning, Allocation and Supply Chain | VP | Supply Chain | |
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System Analyst (Retail & Oracle Systems) | Manager | IT | |
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Business Analyst | Non Manager | Operations | |
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Director, Human Resources | Director | HR | |
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HR Manager | Manager | HR | |
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Recruiting Manager | Manager | HR | |
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HR Manager, Corporate | Manager | HR | |
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Regional HR Manager | Manager | HR | |
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Regional HR Manager | Manager | HR | |
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Sr Manager of Payroll | Manager | HR | |
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Recruiting Manager | Manager | HR | |
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Chief Digital and Information Officer | CXO | IT | |
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Vice President, Finance | VP | Finance | |
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Director IT PMO | Director | IT | |
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Vice President of Retail | VP | Operations | |
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Head of People | Director | HR | |
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Apps Being Evaluated by Pacsun Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Pacsun IT executives and key decision makers. This section highlights Pacsun's latest recorded technology evaluations, including Manhattan Active OMNI for Order Management on 2025-05-14, Microsoft Dynamics 365 for Finance and Operations for ERP Financial on 2024-11-19, and CDK Global DMS for Dealership Management on 2024-06-27. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Pacsun digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-05-14 | Pacsun | Evaluated | Manhattan Associates | Manhattan Active OMNI | Order Management | SCM |
| 2024-11-19 | Pacsun | Evaluated | Microsoft | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP |
| 2024-06-27 | Pacsun | Evaluated | CDK Global | CDK Global DMS | Dealership Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Pacsun Technographics
Pacsun is a Retail organization based in United States,
with around 9500 employees and annual revenues of $1.10 billion.
Pacsun operates a diverse technology stack with applications such as
Infor CloudSuite Corporate, UKG Pro HCM (ex UltiPro HCM) and Manhattan Active Point of Sale,
covering areas like ERP Financial, Core HR and Point Of Sale.
Pacsun has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Infor, UKG and Manhattan Associates.
Pacsun recently adopted applications including
Brandrep SEO Platform in 2025, Manhattan Active Point of Sale in 2023 and Bambuser Video Commerce in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Pacsun’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Pacsun’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Pacsun technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.