Discover the latest software purchases and digital transformation initiatives being undertaken by Palladium Hotel Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 12000 Palladium Hotel Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Palladium Hotel Group has purchased the following applications: SAP ERP ECC 6.0 for Enterprise Resource Planning in n/a, SAP Marketing Cloud for Marketing Automation in 2017, Cornerstone HR Suite for Human Resource Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Palladium Hotel Group is running and its propensity to invest more and deepen its relationship with SAP, Cornerstone OnDemand or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Palladium Hotel Group revenues, which have grown to $680.0 millions in 2019, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Palladium Hotel Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
About the Customer
Palladium Hotel Group owns and operates a chain of hotels and resorts. The company was founded in 2012 and is based in Ibiza, Spain. It has hotels and destinations in Spain, Brazil, Italy, Jamaica, Mexico, and the Dominican Republic.
Scope and Challenges
Deciding to go through another transformation in 2 years is the group's importance of customer engagement. Besides changing their HCM platform in 2016, a year later they went on another digital journey, this time disrupting the CRM infrastructure.
Palladium Hotel Group, adopted the SAP® Hybris® Marketing Cloud solution to help them innovate campaign management, drive digital transformation and deliver an engaging customer experience.
The goal was simple, making guests lifelong fans.
Outcome and Implications
Palladium needed a single database and organizational structure that would unify the data and reporting model for efficient and effective HR decision making, that's why in 2016 they chose Cornerstone HR Suite.
After implementing SAP Marketing Cloud, the company with 13,000 rooms in six different countries, increased e-mail open rate by 22 percent and reduced campaign creation time by impressive 55 percent. The portfolio will allow the company to seamlessly connect the front and back office in order to create a single view of the customer across the enterprise.
“It is really important to have a clear understanding of who our customers really are. Using customer journey mapping, we are able to understand and track how customers are responding to our campaigns,” said Inaky Bau, director of marketing, Palladium Hotel Group.
|Vendor||Old Product||New Product||Function||Market||Users||VAR/SI||When||Live|
|Cornerstone OnDemand||Legacy Applications||Cornerstone HR Suite||Human Resource Management||HCM||n/a||n/a||2016||2016|
|Subscribe||Subscribe||Subscribe||Enterprise Resource Planning||ERP Financial Management||Subscribe||Subscribe||n/a||n/a|
|Subscribe||Subscribe||Subscribe||Customer Relationship Management||CRM||Subscribe||Subscribe||2014||2014|
|First Name||Last Name||Title||Phone|
|Subscribe||Subscribe||Deputy Director Corporate HR and Organization||Subscribe||Subscribe|
|Subscribe||Subscribe||Vice President of Product Development||Subscribe||Subscribe|
|Subscribe||Subscribe||Director Corporativo de RRHH y Organización||Subscribe||Subscribe|
|Subscribe||Subscribe||Talent Development Manager||Subscribe||Subscribe|