Cairo, 11341,
Egypt
Pan-African Payment & Settlement System - PAPSS Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Pan-African Payment & Settlement System - PAPSS and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Pan-African Payment & Settlement System - PAPSS employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Pan-African Payment & Settlement System - PAPSS has purchased the following applications: eBanqo for Chatbots and Conversational AI in 2024, Cisco Webex Meetings for Audio Video and Web Conferencing in 2023, Google Tag Manager for Tag Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Pan-African Payment & Settlement System - PAPSS is running and its propensity to invest more and deepen its relationship with eBanqo , Cisco Systems , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Pan-African Payment & Settlement System - PAPSS revenues, which have grown to $5.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Pan-African Payment & Settlement System - PAPSS intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| eBanqo | Legacy | eBanqo | Chatbots and Conversational AI | AI-Powered Application | n/a | 2024 | 2024 |
In 2024, Pan-African Payment & Settlement System - PAPSS implemented eBanqo, deploying the Chatbots and Conversational AI application on its public website. The eBanqo deployment is positioned as a website embedded conversational interface to handle customer inquiries, self service flows, and guidance related to payments and settlement processes, establishing a clear Company eBanqo Chatbots and Conversational AI Business Function relationship for customer engagement.
Configuration of eBanqo emphasizes conversational workflows common to Chatbots and Conversational AI implementations, including intent classification, scripted decision trees and conditional routing, a centralized knowledge base for FAQ responses, session continuity management, and operator handoff triggers. Administrative configuration and content updates are managed through eBanqo’s management console, enabling PAPSS staff to tune intents, update responses, and manage escalation rules without altering the website code.
Operational coverage is focused on the public website channel, with conversational sessions surfaced to PAPSS customer operations in Egypt for manual escalation and triage when required. Governance practices described by the deployment include content review cycles, conversation logging for auditability, and defined escalation workflows to operational teams, aligning Chatbots and Conversational AI tooling with PAPSS customer support and inquiry handling processes.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2023 | 2023 |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Tag Manager | Tag Management | CRM | n/a | 2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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AML, Fraud and Compliance | TRM |
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2024 | 2024 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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