AI Buyer Insights:

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Michelin, an e2open customer evaluated Oracle Transportation Management

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

PATLive Data, Technology Stack, and Enterprise Applications
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Genesys Legacy Genesys Workforce Optimisation Solutions Workforce Management, Employee Engagement HCM n/a 2020 2020
In 2020, PATLive deployed Genesys Workforce Optimisation Solutions alongside Genesys Cloud to rapidly scale contact center operations during the COVID-19 pandemic. The implementation supported over 1,000 remote agents in the United States serving government and public health helplines, and focused on the Workforce Management,Employee Engagement application category. Genesys Workforce Optimisation Solutions was configured to leverage Workforce Engagement Management modules for scheduling, forecasting, adherence monitoring, quality assurance, and agent coaching. The implementation emphasized cloud based configuration of WEM capabilities to centralize schedule generation, to instrument quality scoring, and to embed agent engagement workflows into daily operations. Operational coverage included contact center operations, workforce planning, quality assurance teams, and agent engagement programs supporting public sector helpline work across the US. Governance and process changes introduced real time adherence monitoring and more structured scheduling and coaching workflows to enable rapid remote onboarding and supervision at scale. The case study reports that the deployment improved real time schedule adherence and reduced agent churn by 59 percent while scaling to more than 1,000 remote agents, demonstrating outcomes tied to workforce management, quality assurance, and agent engagement functionality.
Analytics and BI
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
FusionCharts Legacy FusionCharts Analytics and BI Analytics and BI n/a 2013 2013
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Wingify Legacy Wingify VWO Marketing Analytics CRM n/a 2015 2015
IT Decision Makers and Key Stakeholders at PATLive
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by PATLive Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD PATLive Technographics

PATLive is a Communications organization based in United States, with around 200 employees and annual revenues of $50.0 million.

PATLive operates a diverse technology stack with applications such as Genesys Workforce Optimisation Solutions, FusionCharts and Wingify VWO, covering areas like Workforce Management, Employee Engagement, Analytics and BI and Marketing Analytics.

PATLive has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Genesys, FusionCharts and Wingify.

PATLive recently adopted applications including Genesys Workforce Optimisation Solutions in 2020, Wingify VWO in 2015 and FusionCharts in 2013, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of PATLive’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates PATLive’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete PATLive technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.