Tallahassee, 32303, FL,
United States
PATLive Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by PATLive and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 200 PATLive employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PATLive has purchased the following applications: Genesys Workforce Optimisation Solutions for Workforce Management, Employee Engagement in 2020, FusionCharts for Analytics and BI in 2013, Wingify VWO for Marketing Analytics in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PATLive is running and its propensity to invest more and deepen its relationship with Genesys , FusionCharts , Wingify or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PATLive revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PATLive intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Genesys | Legacy | Genesys Workforce Optimisation Solutions | Workforce Management, Employee Engagement | HCM | n/a | 2020 | 2020 |
In 2020, PATLive deployed Genesys Workforce Optimisation Solutions alongside Genesys Cloud to rapidly scale contact center operations during the COVID-19 pandemic. The implementation supported over 1,000 remote agents in the United States serving government and public health helplines, and focused on the Workforce Management,Employee Engagement application category.
Genesys Workforce Optimisation Solutions was configured to leverage Workforce Engagement Management modules for scheduling, forecasting, adherence monitoring, quality assurance, and agent coaching. The implementation emphasized cloud based configuration of WEM capabilities to centralize schedule generation, to instrument quality scoring, and to embed agent engagement workflows into daily operations.
Operational coverage included contact center operations, workforce planning, quality assurance teams, and agent engagement programs supporting public sector helpline work across the US. Governance and process changes introduced real time adherence monitoring and more structured scheduling and coaching workflows to enable rapid remote onboarding and supervision at scale.
The case study reports that the deployment improved real time schedule adherence and reduced agent churn by 59 percent while scaling to more than 1,000 remote agents, demonstrating outcomes tied to workforce management, quality assurance, and agent engagement functionality.
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FusionCharts | Legacy | FusionCharts | Analytics and BI | Analytics and BI | n/a | 2013 | 2013 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Wingify | Legacy | Wingify VWO | Marketing Analytics | CRM | n/a | 2015 | 2015 |
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