Pretoria, 103,
South Africa
PEC Utility Management Technographics
PEC Utility Management Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PEC Utility Management and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 300 PEC Utility Management employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PEC Utility Management has purchased the following applications: Atlassian Jira Service Desk for IT Service Management in 2022, Hetzner for Application Hosting and Computing Services in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PEC Utility Management is running and its propensity to invest more and deepen its relationship with Atlassian , Hetzner or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PEC Utility Management revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PEC Utility Management intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PEC Utility Management Tech Stack and Enterprise Applications
PEC Utility Management ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2022 | 2022 |
In 2022, PEC Utility Management implemented Atlassian Jira Service Desk. PEC Utility Management, a South Africa based utilities provider with approximately 300 employees, adopted Atlassian Jira Service Desk as its IT Service Management platform to centralize support across IT, operations and customer service teams.
The deployment concentrated on core IT Service Management capabilities in Atlassian Jira Service Desk, including incident management, service request fulfillment, a service catalog, SLA driven queues, and a customer self service portal. Configuration work emphasized issue types, queue and workflow customization, automation rules for routing and escalation, and role based access to align ticketing processes with utility operational procedures.
Operational governance established defined triage and escalation workflows and cross functional ownership between IT and field operations, with documented procedures for change and request handling. PEC Utility Management uses CookiePro on its public website, noted separately from the Jira Service Desk implementation.
|
PEC Utility Management IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hetzner | Legacy | Hetzner | Application Hosting and Computing Services | IaaS | n/a | 2015 | 2015 |
In 2015, PEC Utility Management implemented Hetzner to host its corporate website. PEC Utility Management implemented Hetzner as its Application Hosting and Computing Services to deliver public web content and outward-facing web applications, establishing a clear Company Hetzner Application Hosting and Computing Services Business Function relationship for web presence and content delivery.
The Hetzner deployment is focused on website hosting and uses capabilities typical of the Application Hosting and Computing Services category, including server provisioning for web workloads, storage for static assets, DNS management and TLS certificate termination for secure public access. Configuration and operational functionality center on virtual server instances and hosting orchestration, aligned with standard hosting patterns for content delivery and application runtime.
Operational ownership is concentrated in the company IT and web operations function, with governance practices expected to include change control, monitoring, incident response and backup scheduling to maintain the public site. Hetzner is referenced on the PEC Utility Management website as the hosting provider, indicating the deployment covers the organization’s public-facing website infrastructure rather than internal enterprise systems.
|
IT Decision Makers and Key Stakeholders at PEC Utility Management
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by PEC Utility Management Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||