PenFed
7940 Jones Branch Drive,
McLean, 22102, VA,
United States
McLean, 22102, VA,
United States
1 800-247-5626
Banking and Financial Services
PenFed Technographics
PenFed Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PenFed and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2300 PenFed employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PenFed has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2021, iCIMS Recruit Applicant Tracking System for Applicant Tracking System in 2018, FICO Score XD for Credit Union Management in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PenFed is running and its propensity to invest more and deepen its relationship with Oracle , iCIMS , Sterling Talent Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PenFed revenues, which have grown to $1.60 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PenFed intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PenFed Tech Stack and Enterprise Applications
PenFed ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2021 | 2022 |
In 2021, PenFed implemented Oracle Cloud ERP as part of a coordinated cloud, application, security, network and infrastructure initiative. The Oracle Cloud ERP deployment targeted core finance and administrative functions and is cataloged under the ERP Financial apps category.
The implementation of Oracle Cloud ERP included Financial and Procurement modules, and extended into HCM capabilities listed as Workforce Management and Payroll, with an integrated Oracle Data Lake to centralize transactional and workforce data. Oracle Cloud ERP was configured to support accounting, procurement workflows, payroll processing, and workforce management functions, reflecting standard ERP Financial functional coverage.
The Oracle Cloud ERP environment was integrated with an existing enterprise toolset explicitly cited in program documentation, including Mulesoft API Gateway for API orchestration, Salesforce for ticketing and CRM-adjacent workflows, Ping Federated Authentication for identity and access management, Dynatrace for application monitoring and managed cluster maintenance, and Tableau for analytics. The broader technology footprint supporting the deployment also encompassed Microsoft 365 security and collaboration components such as Azure Information Protection, Data Loss Prevention, CASB, BYOK, Proofpoint controls, OneDrive and SharePoint Online migrations, AvePoint Fly Migrator, LogicMonitor event monitoring, Genesys PureConnect contact center platforms, Adobe Analytics and Acrobat, and integration with Oracle Data Lake for analytical ingestion.
Governance and rollout were executed within PenFed’s SDLC, IDLC and STLC frameworks and aligned with PMI, ITIL and Agile delivery practices as managed by the program leadership. Delivery included weekly organization-wide IT Project Review Meetings with senior leadership and cross-functional technical teams, and program management responsibilities covered coordination of engineers and architects across cloud, application, security, network and infrastructure domains to operationalize the Oracle Cloud ERP platform for finance, procurement and HR/payroll business functions.
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PenFed HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iCIMS | Oracle Taleo Cloud Service | iCIMS Recruit Applicant Tracking System | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, PenFed implemented iCIMS Recruit Applicant Tracking System as its Applicant Tracking System, replacing Oracle Taleo Cloud Service. The deployment centralized recruitment operations for PenFed's Talent Acquisition and Talent Partner teams, including sourcing activities performed by Talent Sourcing Specialists based in locations such as Hatillo PR.
The iCIMS Recruit Applicant Tracking System was configured to support full life cycle recruitment workflows, talent-pool management, and class-based hiring funnels. Functional modules and capabilities implemented include sourcing and candidate pipeline management, requisition management capable of supporting more than 25 concurrent requisitions, candidate outreach and screening via email, phone, and text, and reporting on outreach and response rates.
Operationally the ATS orchestrated assigned outreach plans and pipeline-building activities, and it served as the primary system for tracking sourcing efforts and candidate lifecycle data used by Talent Partners and Talent Sourcing Specialists. Data captured in the iCIMS Recruit Applicant Tracking System was used to influence sourcing strategies and to standardize reporting on outreach and response rates across recruiting teams.
Governance changes focused on formalizing outreach plans, requisition ownership, and a reporting cadence to surface pipeline health. Outcomes described in the implementation context include increased capacity to generate a strong candidate pipeline and targeted support for filling hard-to-fill requisitions, with sourcing specialists actively using iCIMS Recruit from 2018 through the present.
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BackGround Screening | HCM |
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2017 | 2017 |
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Core HR | HCM |
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2016 | 2016 |
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Employee Engagement | HCM |
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2019 | 2019 |
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Payroll | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2014 | 2014 |
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PenFed ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FICO | Legacy | FICO Score XD | Credit Union Management | ERP Services and Operations | n/a | 2018 | 2018 |
In 2018, PenFed participated in FICO's Score Open Access program and is inferred to have adopted FICO Score XD as part of its Credit Union Management tooling to share consumer credit scores with members and to support credit education and lending decisioning in the United States. FICO Score XD is referenced here as the inferred thin file scoring module used to extend score visibility to members who lack traditional credit bureau records, aligning with Open Access program objectives.
The inferred implementation of FICO Score XD would focus on score disclosure and thin file credit decisioning capabilities, embedding FICO Score XD into member-facing disclosure channels and underwriting workflows within core Credit Union Management operations. Functional modules aligned to this use case include member score sharing and educational content delivery, automated thin file scoring signals for lending decisioning, and integration points with member portals and loan origination touchpoints to present scores and explanatory guidance.
Operational scope centers on member services and lending operations across the United States, with governance work likely concentrated on score disclosure policy, member communications, and adjustment of underwriting rules to consume thin file signals. PenFed's participation in the Open Access program explicitly aimed to improve member engagement and transparency, a stated outcome of the Score Open Access initiative tied to this inferred FICO Score XD usage.
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Credit Union Management | ERP Services and Operations |
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2019 | 2019 |
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Digital Banking | ERP Services and Operations |
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2019 | 2019 |
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Dispute Management | ERP Services and Operations |
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2019 | 2019 |
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Loan Management | ERP Services and Operations |
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2019 | 2019 |
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Loan Management | ERP Services and Operations |
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2019 | 2019 |
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Loan Management | ERP Services and Operations |
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2024 | 2024 |
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PenFed AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2024 | 2024 |
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PenFed Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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PenFed Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2017 | 2017 |
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Digital Signing | Content Management |
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2020 | 2020 |
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PenFed CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Loyalty | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation, Sales Automation | CRM |
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2021 | 2022 |
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PenFed EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2021 | 2022 |
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PenFed ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2017 | 2017 |
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IT Service Management | ITSM |
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2019 | 2019 |
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PenFed Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2000 | 2000 |
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PenFed PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2019 | 2019 |
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Transactional Email | PaaS |
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2016 | 2016 |
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Transactional Email | PaaS |
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2021 | 2021 |
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PenFed IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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PenFed CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2016 | 2016 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at PenFed
| First Name | Last Name | Title | Function | Department | Phone | |
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Sr Manager, HR Information Systems | Manager | IT | |
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Vice President, HR Operations | VP | HR | |
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Vice President, Talent Acquisition | VP | HR | |
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Director, Compensation | Director | HR | |
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Sr VP, HR | VP | HR | |
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Senior HR Business Partner | Manager | HR | |
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Director - Finance Transformation | Director | Finance | |
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Chief Accounting Officer | CXO | Finance | |
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VP Finance Transformation | VP | Finance | |
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Director Talent Acquisition | Director | HR | |
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IT Director | Director | IT | |
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Vice President, Credit Risk Management | VP | Risk | |
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Head of Underwriting | Director | Finance | |
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Underwriter Manager | Manager | Risk | |
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Director, Mortgage Operations | Director | Finance | |
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Director of Mortgage Operations | Director | Finance | |
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Director, Mortgage Fulfillment Operations | Director | Finance | |
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Vice President, Mortgage Servicing Controls | VP | Operations | |
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Director, Cards Digital Product Management | Director | IT | |
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Chief Marketing Officer | CXO | Marketing | |
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Director, Engagement Marketing | Director | Marketing | |
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Director of Member Engagement and Customer Success Operations | Director | Customer Service | |
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Brand Marketing Manager | Manager | Marketing | |
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Senior Sales Manager | Manager | Sales | |
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Manager, Digital Mortgage Sales | Manager | IT | |
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Sales Effectiveness Manager | Manager | Sales | |
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Vice President HR, Learning and Talent Management | VP | HR | |
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Director, Finance Transformation | Director | IT | |
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Director Operations, Business Intelligence & Analytics | Director | IT | |
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Director IT | Director | Finance | |
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Senior Vice President, Global Head of Infrastructure Architecture, Engineering and Operation | VP | R&D | |
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Chief Data Architect, Enterprise Data | Manager | IT | |
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Executive Vice President and Chief Information Officer | CXO | IT | |
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IT Director | Director | IT | |
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IT Project Manager, Operations | Manager | IT | |
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Senior Manager Finance Systems | Manager | IT | |
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Manager - Finance Transformation | Manager | IT | |
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Senior Director of Finance Transformation | Director | IT | |
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Procurement Manager | Manager | Procurement | |
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Manager, Procurement & Contract Administration | Manager | Procurement | |
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Salesforce Administrator Operations | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Salesforce Administrator | Manager | Marketing | |
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Apps Being Evaluated by PenFed Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from PenFed IT executives and key decision makers. This section highlights PenFed's latest recorded technology evaluations, including Finastra Encore Teller for Digital Banking on 2025-07-24 and AppFolio Property Manager for Real Estate Property Management on 2025-04-02. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the PenFed digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-07-24 | PenFed | Evaluated | Finastra | Finastra Encore Teller | Digital Banking | ERP Services and Operations |
| 2025-04-02 | PenFed | Evaluated | AppFolio | AppFolio Property Manager | Real Estate Property Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD PenFed Technographics
PenFed is a Banking and Financial Services organization based in United States,
with around 2300 employees and annual revenues of $1.60 billion.
PenFed operates a diverse technology stack with applications such as
Oracle Cloud ERP, iCIMS Recruit Applicant Tracking System and FICO Score XD,
covering areas like ERP Financial, Applicant Tracking System and Credit Union Management.
PenFed has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, iCIMS and FICO.
PenFed recently adopted applications including
Blend Originations in 2024, Salesforce Agentforce (formerly Einstein Copilot) in 2024 and Oracle Cloud ERP in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of PenFed’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates PenFed’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete PenFed technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.