Phenomenex
411 Madrid Avenue,
Torrance, 90501, CA,
United States
Torrance, 90501, CA,
United States
1 310-212-0555
Professional Services
Phenomenex Technographics
Phenomenex Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Phenomenex and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Phenomenex employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Phenomenex has purchased the following applications: Microsoft Dynamics 365 for Finance and Operations for ERP Financial in 2018, Comm100 for Customer Engagement in 2019, Microsoft Azure Monitor for Application Performance Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Phenomenex is running and its propensity to invest more and deepen its relationship with Microsoft , Comm100 Network Corporation , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Phenomenex revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Phenomenex intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Phenomenex Tech Stack and Enterprise Applications
Phenomenex ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Dynamics 365 for Finance and Operations | ERP Financial | ERP Financial Management | n/a | 2018 | 2019 |
In 2018, Phenomenex implemented Microsoft Dynamics 365 for Finance and Operations. The deployment established a single global instance strategy to consolidate and standardize core ERP processes, positioning Microsoft Dynamics 365 for Finance and Operations as the ERP Financial platform supporting finance and operations functions across the organization.
The implementation emphasized standardization and variation reduction across global processes, configuring financial management and operations modules common to the Apps Category ERP Financial such as general ledger, accounts payable and receivable, inventory control and manufacturing-oriented operations. The program architecture included project management and governance controls to manage milestones, baseline schedules, issues and risks, and it applied structured project management practices for on-time, on-budget delivery and post-project lessons learned.
Architecture and integrations were driven by a Microsoft stack orientation, leveraging Exchange, O365, Access and Identity, Azure and SharePoint for identity, collaboration and infrastructure integration. The program explicitly planned enterprise integration strategies with CRM, web platforms and a Data warehouse, and included Manufacturing Execution Systems integration to align operational execution with the D365FO core application.
Operational scope and governance covered global stakeholder management, executive steering committee reporting, weekly time and expense verification, invoicing controls and management of managed service provider consulting engagements. The implementation focused on creating a supportable global ERP instance, reducing process variation, and enabling centralized program reporting and governance across Phenomenex.
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Phenomenex CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Comm100 Network Corporation | Legacy | Comm100 | Customer Engagement | CRM | n/a | 2019 | 2019 |
In 2019, Phenomenex deployed Comm100 on its website to centralize web-based customer interactions. Comm100 is used in a Customer Engagement role to deliver live chat and web messaging capabilities directly on the corporate site, linking digital visitors to support workflows.
The deployment follows a cloud-hosted, SaaS delivery model with an embedded website chat widget and an agent console for real-time handling. Configuration includes standard Customer Engagement capabilities such as live chat routing, chatbot automation for first response, canned replies and a knowledge base to support consistent agent handling of inquiries.
Operational coverage is focused on web-driven customer service and digital inquiry handling, with administrative controls for user roles, chat session management and transcript retention. Governance is implemented through configured workflows and routing rules to align web interactions with Phenomenex support and sales intake processes, and Comm100 on their website provides the front-line channel for those business functions.
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Customer Experience | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2013 | 2013 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Phenomenex ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Monitor | Application Performance Management | ITSM | n/a | 2021 | 2021 |
In 2021, Phenomenex deployed Microsoft Azure Monitor for Application Performance Management on its website to centralize telemetry and observability for site operations. The implementation established continuous collection of website telemetry and real user monitoring signals through Microsoft Azure Monitor, instrumenting both front end availability and application diagnostics to support web operations and engineering workflows. Implementation leveraged core Application Performance Management capabilities, combining Application Insights, Log Analytics and metric collection with configured alerting and dashboard visualization. Configurations emphasized request and error telemetry, page load times, diagnostic traces and availability checks, with alert rules and dashboards surfaced to IT operations and web engineering teams. Governance focused on centralized dashboards, standardized alert thresholds and documented triage runbooks to support incident response and operational handoffs for website performance management.
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Phenomenex TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Phenomenex PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2018 | 2018 |
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Phenomenex IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Phenomenex CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Phenomenex
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Phenomenex Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Phenomenex IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Phenomenex digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Phenomenex Technographics
Phenomenex is a Professional Services organization based in United States,
with around 1000 employees and annual revenues of $200.0 million.
Phenomenex operates a diverse technology stack with applications such as
Microsoft Dynamics 365 for Finance and Operations, Comm100 and Microsoft Azure Monitor,
covering areas like ERP Financial, Customer Engagement and Application Performance Management.
Phenomenex has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft and Comm100 Network Corporation.
Phenomenex recently adopted applications including
Google Forms in 2021, Xandr Invest (ex AppNexus DSP) in 2021 and Microsoft Clarity in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Phenomenex’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Phenomenex’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Phenomenex technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.