Phoenix Children's
1919 East Thomas Road,
Phoenix, 85016, AZ,
United States
Phoenix, 85016, AZ,
United States
1 602-933-1000
Healthcare
Phoenix Children's Technographics
Phoenix Children's Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Phoenix Children's and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8000 Phoenix Children's employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Phoenix Children's has purchased the following applications: Appcast Xcelerate for Candidate Relationship Management in 2020, DataRobot AI Platform for Generative AI Platforms, Predictive Analytics in 2022, TeamSupport SnapEngage for Chatbots and Conversational AI in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Phoenix Children's is running and its propensity to invest more and deepen its relationship with Appcast , Moodle , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Phoenix Children's revenues, which have grown to $750.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Phoenix Children's intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Phoenix Children's Tech Stack and Enterprise Applications
Phoenix Children's HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Appcast | Legacy | Appcast Xcelerate | Candidate Relationship Management | HCM | n/a | 2020 | 2020 |
In 2020 Phoenix Children's Hospital deployed Appcast Xcelerate on its website as a Candidate Relationship Management solution. Appcast Xcelerate is implemented as the public-facing engagement and sourcing layer, enabling candidate engagement workflows, talent pipelining, and recruitment marketing activities typical of Candidate Relationship Management solutions. The deployment is positioned to support the hospital's talent acquisition and recruiting teams and to centralize candidate interactions originating from the careers site.
Implementation details indicate configuration focused on career-site integration and campaign-level candidate capture, with administrative controls for communication workflows and candidate segmentation consistent with Candidate Relationship Management practices. Operational ownership is aligned with HR and talent acquisition, and the system is used to manage ongoing outreach, nurture sequences, and applicant interest tracking originating from the website. The deployment emphasizes centralized candidate data capture from web sources to support recruiting pipeline management across hospital recruiting teams.
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Learning and Development | HCM |
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2018 | 2018 |
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Workforce Management | HCM |
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2011 | 2011 |
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Workforce Management | HCM |
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2020 | 2020 |
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Phoenix Children's AI Development
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DataRobot | Legacy | DataRobot AI Platform | Generative AI Platforms, Predictive Analytics | AI Development | n/a | 2022 | 2022 |
In 2022, Phoenix Children's deployed the DataRobot AI Platform as a Generative AI Platforms,Predictive Analytics solution to automate predictive modeling for clinical and operational decision making. The organization moved from a workflow where a single model required about nine months of manual effort to a model development pipeline that non-data scientists can operate, shortening development cycles and enabling production use cases across the health system.
The implementation centered on automated model building and closed-loop augmented AI capabilities within the DataRobot AI Platform, supported by rapid dataset construction using 10 years of hospital data. Functional capabilities included automated feature engineering, model selection and deployment in a few clicks, scoring pipelines that flag patients for clinical review, and operational prediction workflows for appointment no-shows and emergency department volumes.
Phoenix Children's deployed the platform on-premise and integrated it with the hospitals Microsoft data and analytics stack, including Microsoft Power BI, with assistance from DataRobot Customer-Facing Data Scientists. The integration brought predictive outputs into clinical review workflows and scheduling operations, enabling nutritionists and scheduling staff to act on model flags and lists generated by the platform.
Governance and process changes focused on embedding model-driven alerts into clinician review and administrative outreach workflows, and on closing the loop when a clinician confirms a condition and updates the electronic medical record with diagnosis codes. Outcomes reported from the implementation include identification of four to five at-risk children per week for possible malnutrition, an average daily discovery of about 25 patients not planning to attend appointments leading to roughly 9,000 appointments identified annually that would have been missed, and predictive models for emergency room volume that inform staffing. Phoenix Children's leadership stated the return clinically and financially has far exceeded the cost of the deployment.
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ML and Data Science Platforms | AI Development |
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2024 | 2024 |
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Phoenix Children's AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TeamSupport | Legacy | TeamSupport SnapEngage | Chatbots and Conversational AI | AI-Powered Application | n/a | 2017 | 2017 |
In 2017, Phoenix Children's implemented TeamSupport SnapEngage on its public website to provide a web-facing conversational layer. TeamSupport SnapEngage is deployed as a Chatbots and Conversational AI solution to support web-based patient and caregiver engagement and to surface automated conversational workflows at the digital front door.
The implementation is built around an embedded web chat widget and vendor-hosted application services, configured to deliver automated responses, scripted message flows, and live chat escalation. TeamSupport SnapEngage is used to capture session transcripts, support canned response libraries, and route inbound web conversations to staffed channels, reflecting capabilities common to the Chatbots and Conversational AI category.
Operational ownership sits with digital experience and patient services teams, with governance focused on content owners, response template management, and escalation procedures to live agents. The rollout emphasizes website coverage and front-end conversational routing, with no third party system integrations publicly disclosed for this implementation.
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Chatbots and Conversational AI | AI-Powered Application |
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2017 | 2017 |
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Phoenix Children's Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Phoenix Children's Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Web Content Management | Content Management |
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2020 | 2020 |
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Phoenix Children's eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Phoenix Children's CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Donor and Fundraising Management | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Phoenix Children's ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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Phoenix Children's TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Phoenix Children's IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Phoenix Children's CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2020 | 2020 |
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Endpoint Detection and Response (EDR) | CyberSecurity |
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2018 | 2018 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Phoenix Children's
| First Name | Last Name | Title | Function | Department | Phone | |
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Chief Information Officer, Senior Vice President, Information Technology | CXO | IT | |
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Chief Operating Officer | CXO | Finance | |
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Executive Vice President, Chief Financial Officer | CXO | Finance | |
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Payroll Manager | Manager | Finance | |
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Human Resources Divisional Director | Director | HR | |
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Senior Vice President, Human Resources | VP | HR | |
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Director Of Information Technology | Director | IT | |
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Manager - Integration and Data | Manager | IT | |
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Director, Integration and Data | Director | IT | |
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Director of Development Operations and Analytics | Director | Operations | |
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Apps Being Evaluated by Phoenix Children's Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Phoenix Children's IT executives and key decision makers. This section highlights Phoenix Children's's latest recorded technology evaluations, including SAP ERP ECC 6.0 - Accounts Payable (AP) for AP Automation on 2025-05-17, Avature ATS for Applicant Tracking System on 2025-05-17, and Hilton OnQ PMS for Real Estate Property Management on 2024-08-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Phoenix Children's digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-05-17 | Phoenix Children's | Evaluated | SAP | SAP ERP ECC 6.0 - Accounts Payable (AP) | AP Automation | ERP |
| 2025-05-17 | Phoenix Children's | Evaluated | Avature | Avature ATS | Applicant Tracking System | HCM |
| 2024-08-06 | Phoenix Children's | Evaluated | Alphanso Tech | Hilton OnQ PMS | Real Estate Property Management | ERP Services and Operations |
FAQ - APPS RUN THE WORLD Phoenix Children's Technographics
Phoenix Children's is a Healthcare organization based in United States,
with around 8000 employees and annual revenues of $750.0 million.
Phoenix Children's operates a diverse technology stack with applications such as
Appcast Xcelerate, DataRobot AI Platform and TeamSupport SnapEngage,
covering areas like Candidate Relationship Management, Generative AI Platforms, Predictive Analytics and Chatbots and Conversational AI.
Phoenix Children's has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Appcast, DataRobot and TeamSupport.
Phoenix Children's recently adopted applications including
Amazon SageMaker in 2024, Altera Cloud in 2024 and DataRobot AI Platform in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Phoenix Children's’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Phoenix Children's’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Phoenix Children's technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.