Telford, TF7 4PG,
United Kingdom
Phoenix Contact Technographics
Phoenix Contact Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Phoenix Contact and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 53 Phoenix Contact employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Phoenix Contact has purchased the following applications: Zoom for Audio Video and Web Conferencing in 2020, DocuSign eSignature for Digital Signing in 2021, Zendesk Service for Customer Support in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Phoenix Contact is running and its propensity to invest more and deepen its relationship with Zoom Video Communications , Adobe Systems , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Phoenix Contact revenues, which have grown to $30.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Phoenix Contact intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Phoenix Contact Tech Stack and Enterprise Applications
Phoenix Contact Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Phoenix Contact implemented Zoom for Audio Video and Web Conferencing. Phoenix Contact embedded Zoom on its public website to provide web-accessible conferencing for customers and partners while supporting internal remote collaboration across its United Kingdom operations.
The Zoom implementation uses core Audio Video and Web Conferencing functional modules, leveraging Zoom meeting and webinar capabilities, in-browser join flows, screen sharing, chat, and session recording to enable live customer interactions and remote meetings. Zoom is instrumented as the front-end conferencing channel on the website, exposing meeting join links and event registration flows to external users.
Deployment aligns with a cloud-hosted SaaS delivery model, with configuration and administrative control managed through Zoom administrative tooling and role-based user management, consistent with small enterprise practice. Governance emphasis is on access controls and session configuration to align web-facing conferencing with corporate communication policies, and the Phoenix Contact Zoom Audio Video and Web Conferencing deployment supports both external engagement and internal collaboration workflows.
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Phoenix Contact Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| DocuSign | Legacy | DocuSign eSignature | Digital Signing | Content Management | n/a | 2021 | 2021 |
In 2021, Phoenix Contact implemented DocuSign eSignature as a Digital Signing solution on its public website. The deployment uses DocuSign eSignature to deliver embedded digital signature capture for customer-facing documents, enabling web-based signing workflows and legally binding signature collection directly through site interactions.
Configuration emphasizes template-driven signature envelopes, browser-embedded signing sessions, signer authentication controls, and audit trail capabilities that are core to Digital Signing platforms. Operational scope centers on external web transactions and document execution, with governance oriented around signature validation and auditability rather than broader backend system integrations.
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Digital Signing | Content Management |
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2022 | 2024 |
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Phoenix Contact CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Phoenix Contact deployed Zendesk Service as their Customer Support application on their website. Phoenix Contact implemented Zendesk Service as a cloud hosted support layer embedded into the corporate site to capture inbound customer inquiries, surface self service content, and present a web based support channel.
The deployment centers on core Customer Support capabilities such as ticketing, an agent console for customer service and technical support functions, knowledge base publishing, and automated routing and workflow triggers to prioritize and assign work. Governance focused on role based agent configuration, ticket lifecycle rules, and content ownership for articles, with a phased activation of the web channel for site visitors.
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Marketing Automation | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Phoenix Contact PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2019 | 2019 |
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Phoenix Contact IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Phoenix Contact CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Phoenix Contact
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Global CRM Salesforce Administrator | Manager | Marketing |
Apps Being Evaluated by Phoenix Contact Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||