Chesterfield, 63005, MO,
United States
Piertech Systems Technographics
Piertech Systems Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Piertech Systems and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Piertech Systems employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Piertech Systems has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2020, Google Workspace (Formerly Google G-Suite) for Collaboration in 2011, CallRail Call Tracking for Call Tracking and Recording in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Piertech Systems is running and its propensity to invest more and deepen its relationship with Tawk.to , Google , CallRail or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Piertech Systems revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Piertech Systems intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Piertech Systems Tech Stack and Enterprise Applications
Piertech Systems AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Piertech Systems implemented Tawk.to as a Chatbots and Conversational AI solution on its corporate website in the United States. The deployment uses the Tawk.to web widget embedded via a client side script and a cloud hosted service model, with agents accessing the Tawk.to application through a browser based dashboard.
Configuration emphasizes real time visitor chat, automated messaging, canned responses, and session transcripts consistent with Chatbots and Conversational AI workflows for small business customer engagement. Operational scope centers on customer support and lead capture managed by a small cross functional team, with administrative controls for agent accounts and basic routing rules administered through the Tawk.to dashboard, and the implementation is positioned as a front line web channel rather than as an integrated enterprise backend system.
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Piertech Systems Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2011 | 2011 |
In 2011, Piertech Systems implemented Google Workspace (Formerly Google G-Suite) as its primary Collaboration platform. The deployment established cloud-native, tenant-based user accounts covering all 20 employees and centralized core collaboration services for the small manufacturing organization.
Google Workspace (Formerly Google G-Suite) was configured with standard modules including Gmail for corporate email, Google Drive for shared storage, Google Docs for real-time document collaboration, Google Calendar for scheduling, and Google Meet for video conferencing, aligning Collaboration capabilities to engineering, operations, and administrative workflows. Management is handled through the Admin console with centralized user provisioning, group-based access controls, and sharing policies, and the implementation is surfaced on the company website to support contact and communications workflows rather than as an on-premises system.
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Piertech Systems CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CallRail | Legacy | CallRail Call Tracking | Call Tracking and Recording | CRM | n/a | 2020 | 2020 |
In 2020, Piertech Systems deployed CallRail Call Tracking on their website. The deployment uses CallRail Call Tracking in the Call Tracking and Recording category to capture inbound phone events and attribute calls to web sessions using a site script and dynamic number insertion logic. Implemented capabilities observed include call tracking, call recording, caller attribution, and session-level analytics that link phone interactions back to marketing touchpoints.
Operational coverage is focused on marketing and sales workflows at the corporate website for the 20 person manufacturing firm, with configuration and ongoing management handled by internal staff. Governance centers on centralized phone number pools, routing rules, and reporting workflows that surface call records and recordings in CallRail dashboards to support lead qualification and sales handoff. The implementation aligns CallRail Call Tracking with web lead capture and telephone sales processes without named third party integrators listed.
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2017 | 2017 |
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Piertech Systems IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at Piertech Systems
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by Piertech Systems Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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