Polar Electro Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Polar Electro and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Polar Electro employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Polar Electro has purchased the following applications: ResNexus Booking for Reservation and Booking Management in 2023, Zendesk Chat for Chatbots and Conversational AI in 2018, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Polar Electro is running and its propensity to invest more and deepen its relationship with ResNexus , Zendesk , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Polar Electro revenues, which have grown to $260.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Polar Electro intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ResNexus | Legacy | ResNexus Booking | Reservation and Booking Management | ERP Services and Operations | n/a | 2023 | 2023 |
In 2023, Polar Electro implemented ResNexus Booking on its public website. ResNexus Booking is used as the Reservation and Booking Management solution to provide web‑embedded booking capabilities and customer self service reservation flows on polar.com.
The deployment is concentrated on a hosted, web‑embedded booking engine that delivers calendar and availability management, online reservation workflows including booking, confirmation, and cancellation, and an administrative console for centralized scheduling operations. The implementation centers on customer facing booking and scheduling functionality and impacts customer experience and scheduling operations by consolidating reservations through the ResNexus Booking interface.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018 Polar Electro deployed Zendesk Chat on its public website to provide customer facing support. The deployment places Zendesk Chat within the Chatbots and Conversational AI category and aligns the application to customer service use cases for website visitors.
Implementation used the Zendesk Chat web widget embedded across product and support pages and the Zendesk Chat agent interface to manage concurrent conversations. Configuration focused on real time session routing, canned responses, chat transcript capture, and chat metadata collection to enable handoff into structured support workflows.
Operational ownership sits with Polar Electro customer support teams who manage staffing, agent training, and chat response governance including service level expectations and quality review of transcripts. The deployment is scoped to the company website as the primary channel for conversational support and leverages standard chat analytics and reporting capabilities to track usage and agent activity.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017 Polar Electro deployed Adobe Connect on its public website to deliver live and on-demand conferencing. Adobe Connect is used as Polar Electro's Audio Video and Web Conferencing platform for web-based events, virtual meeting rooms, and customer-facing webinar experiences.
The implementation uses Adobe Connect's SaaS-hosted architecture to embed meeting rooms and webinar streams into Polar's web pages, enabling screen sharing, multi-party audio and video sessions, interactive Q and A, and recorded session playback. Administrative control and session governance are administered through the Adobe Connect management console, aligning web-embedded conferencing with standard Audio Video and Web Conferencing capabilities such as attendee management, scheduling, and on-demand content delivery.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application, Web and Enterprise Search | Content Management |
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2017 | 2017 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2013 | 2013 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2012 | 2012 |
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CRM | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2017 | 2017 |
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PR and Media Communication | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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PLM and Engineering
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Product Lifecycle Management | PLM and Engineering |
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2019 | 2020 |
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Product Lifecycle Management | PLM and Engineering |
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2019 | 2020 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Web Gateways (SWG) | CyberSecurity |
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2016 | 2016 |
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