Polar Kraft Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Polar Kraft and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 33 Polar Kraft employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Polar Kraft has purchased the following applications: Microsoft 365 for Collaboration in 2018, Exclaimer Cloud Signatures for Office 365 for Digital Signing in 2019, iTX for Call Center in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Polar Kraft is running and its propensity to invest more and deepen its relationship with Microsoft , Exclaimer , iTX or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Polar Kraft revenues, which have grown to $38.7 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Polar Kraft intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Exclaimer | Legacy | Exclaimer Cloud Signatures for Office 365 | Digital Signing | Content Management | n/a | 2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| iTX | Legacy | iTX | Call Center | CRM | n/a | 2020 | 2020 |
In 2020 Polar Kraft deployed iTX as its Call Center application and embedded iTX on the corporate website to capture and route web originated customer interactions. The implementation channels web contact forms and site initiated call requests into a centralized contact handling flow, enabling browser accessible session initiation for agents. The deployment serves Polar Kraft's Norway operations and targets inbound customer service and field operations communications.
Configuration emphasizes web to agent routing, session initiation from the website, and browser based agent handling, consistent with Call Center category capabilities such as call routing and multichannel contact aggregation. Operational coverage is concentrated on customer support and field service functions, with central configuration controlling routing logic and contact flows embedded at the site level. Governance and rollout were likely lightweight and managed inside the organization, reflecting the company scale and a direct website integration approach.
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Support | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Data Management Platform | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Digital Advertising Platform | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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