Popular, Inc.
209 MuNoz Rivera Avenue,
Hato Rey, 918, PR,
United States
Hato Rey, 918, PR,
United States
1 410-229-1000
Banking and Financial Services
Popular, Inc. Technographics
Popular, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Popular, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 8492 Popular, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Popular, Inc. has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2012, SAP HCM Benefits for Benefits Administration in 2018, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Popular, Inc. is running and its propensity to invest more and deepen its relationship with SAP , Salesforce , Swiftype or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Popular, Inc. revenues, which have grown to $2.79 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Popular, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Popular, Inc. Tech Stack and Enterprise Applications
Popular, Inc. ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2012 | 2012 |
In 2012, Popular, Inc. implemented SAP ERP ECC 6.0 as its core ERP Financial platform. The program centralized HR, payroll, and benefits processing in SAP ERP ECC 6.0 and positioned the suite as the operational backbone for workforce administration across the bank.
The implementation included a version upgrade from ECC 5 to ECC 6 enhance package 5 and targeted the SAP HCM suite with multiple module-level enhancements. Key functional capabilities delivered included the SAP E-compensation module with custom enhancements, Process & Forms using the Web Dynpro interface and complex workflow orchestration, SAP TDMS to create scrambled production copies for test environments, and deployment of the standard SAP Tax Reporter to generate payroll tax files and provide employees online access to W-2 and W-2C forms.
Additional realizations covered benefits and payroll feature work, including creation of Health Savings Account plans, medical plans, and 401(k) plans with complex vesting and employer contribution rules, implementation of payroll gross-up, application of BSI upgrades and bulletins, a complete redesign of the salary statement, and development of new interfaces to support payroll and HR data flows. The program also encompassed conversions for company structural changes such as mergers or downsizing, and maintained test environment provisioning through TDMS.
Ongoing operational governance emphasized stability and user enablement, with responsibilities for corrective maintenance, enhancements, internal trainings and presentations, leading end of year activities, managing benefits open enrollment, applying statutory changes, and running comprehensive support processes with collaborative communications to internal customers. The delivery team led conceptual design, blueprinting, and in depth realization of multiple projects, and achieved a significant reduction in SAP total cost of ownership by empowering users, training less-experienced peers, stabilizing the system, and aligning processes with best practices.
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Popular, Inc. HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM Benefits | Benefits Administration | HCM | n/a | 2018 | 2018 |
In 2018, Popular, Inc. implemented SAP HCM Benefits for Benefits Administration. The deployment centralized benefits management for Popular, Inc.'s U.S. workforce of approximately 8,492 employees using SAP HCM Benefits from vendor SAP, establishing the application as the primary benefits administration system of record within the banking and financial services organization.
The implementation configured core Benefits Administration capabilities including plan setup and configuration, open enrollment orchestration, eligibility rules and life event processing, benefits enrollment transactions, and benefits reporting workflows. The SAP HCM Benefits environment was structured with role based access controls, HR administrator interfaces and workflow driven approvals to align benefits processing with HR policy and internal governance, while supporting operational handoffs to payroll and HR operations.
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Recruiting, Applicant Tracking System | HCM |
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2012 | 2012 |
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Popular, Inc. AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016 Popular, Inc. deployed Salesforce Chat (formerly Salesforce Live Agent) on its customer-facing website to add real-time conversational capability. The implementation used the Salesforce Chat web chat widget to enable live agent handoff, session management, chat transcripts, and routing logic typical of Chatbots and Conversational AI deployments.
The rollout targeted digital channels and customer service operations, aligning chat functionality with contact center workflows and online banking support teams. Governance emphasized operational controls such as agent routing configuration, scripted responses and escalation workflows, and management of chat sessions and transcripts to support customer service and compliance needs, with Salesforce Chat (formerly Salesforce Live Agent) acting as the primary conversational interface.
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Popular, Inc. Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application, Web and Enterprise Search | Content Management |
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2018 | 2018 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Popular, Inc. CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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CRM | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Popular, Inc. ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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Popular, Inc. Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Portfolio and Investment Management | Investment Management |
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2005 | 2005 |
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Popular, Inc. PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2011 | 2011 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Popular, Inc. IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2013 | 2013 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Popular, Inc. CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Popular, Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
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CFO | CXO | Finance | |
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Portfolio Management | CXO | Investment | |
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VP & Accounting Manager | VP | Finance | |
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Human Resources Officer | Manager | HR | |
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Assitant Vice President, Employee Benefits Practice | VP | HR | |
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Vice President, Head of Life & Employee Benefits Practice | Popular Risk Services, LLC | VP | HR | |
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Apps Being Evaluated by Popular, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Popular, Inc. IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Popular, Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Popular, Inc. Technographics
Popular, Inc. is a Banking and Financial Services organization based in United States,
with around 8492 employees and annual revenues of $2.79 billion.
Popular, Inc. operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP HCM Benefits and Salesforce Chat (formerly Salesforce Live Agent),
covering areas like ERP Financial, Benefits Administration and Chatbots and Conversational AI.
Popular, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Salesforce.
Popular, Inc. recently adopted applications including
StackPath CDN in 2022, DocuSign eSignature in 2021 and Qualtrics CustomerXM in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Popular, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Popular, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Popular, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.