Farnell Global
Farnell Global Technographics
Farnell Global Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Farnell Global and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3300 Farnell Global employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Farnell Global has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2017, Alight Payroll (ex NGA Payroll) for Payroll in 2015, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Farnell Global is running and its propensity to invest more and deepen its relationship with SAP , IBM , Alight Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Farnell Global revenues, which have grown to $1.80 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Farnell Global intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Farnell Global Tech Stack and Enterprise Applications
Farnell Global ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2017 | 2017 |
In 2017, Premier Farnell, An Avnet Company implemented SAP ERP ECC 6.0 under Project Edison as a global ERP rollout focused on IT modernisation and target operating model planning for global Finance and HR. The program addressed the companys ERP Financial needs by positioning SAP ERP ECC 6.0 as the core platform for finance and HR application consolidation and technology reference modelling.
Solution architecture work was led by a Solution Architect for Finance and HR within the Global Enterprise Architecture team, who defined design standards and technical direction for core corporate platforms. The implementation encompassed standard ERP Financial functional capabilities, configured to support general ledger, accounts payable, accounts receivable, asset accounting and controlling workflows, alongside HR capabilities for personnel administration and payroll related processes.
The deployment established a centralized SAP ECC application instance with global configuration and a technology reference model for Finance and HR, creating common data definitions and master data governance across the application portfolio. Target operating model planning informed application portfolio rationalization and standardized process orchestration for finance and HR workflows across regions.
Governance and rollout were structured through the Global Enterprise Architecture team, with solution centric and enterprise architecture activities ensuring the technical direction aligned to business strategy. This governance framework covered solution definition, design approvals, configuration baselines and operating model changes required to embed SAP ERP ECC 6.0 into Premier Farnells global Finance and HR operations.
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ERP Financial | ERP |
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2010 | 2011 |
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ERP Financial | ERP |
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2022 | 2023 |
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Farnell Global HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Alight Solutions | Legacy | Alight Payroll (ex NGA Payroll) | Payroll | HCM | n/a | 2015 | 2015 |
In 2015 Premier Farnell, An Avnet Company implemented Alight Payroll (ex NGA Payroll) to standardize global Payroll across its organization. The deployment supported a global target operating model covering 32 countries and was led through HR and payroll program activities coordinated by the Global HR Operations Manager and HR Administrators.
The implementation work focused on HR Core and Payroll data migration, time and attendance systems analysis and reconfiguration, and configuration of core payroll processing workflows. Alight Payroll configuration included payroll data cleansing and staging, payroll run sequencing and validation workflows, and interfaces for time capture and payroll data exchange consistent with standard Payroll category capabilities.
The payroll program was executed alongside HRIS initiatives, including ResourceLink implementation activities and OrgVue reporting work, and it incorporated an interim global cloud analytics reporting solution called RAPid. Project activities also coordinated recruitment sourcing and talent system work streams such as JobMate implementation and provided advice on Taleo configuration, with technical liaison to GIS on integration and technical issues.
Governance and delivery followed Agile methodology using JIRA, with process mapping of as is and to be states, functional specification development, user guide creation, and HR Core and Payroll data migration planning. The program assigned lead HRIS and payroll analyst responsibilities for configuration and technical support, and documentation emphasized role based process changes and operational handover to Global HR Operations.
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Recruiting, Applicant Tracking System | HCM |
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2021 | 2021 |
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Workforce Management | HCM |
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2009 | 2010 |
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Workforce Management | HCM |
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2019 | 2019 |
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Farnell Global AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Premier Farnell, An Avnet Company deployed LivePerson Conversational Cloud to deliver Live Technical Chat across its customer support touchpoints. The LivePerson Conversational Cloud implementation functions as a Chatbots and Conversational AI layer to handle real-time technical assistance, initial intent detection, and routing of inquiries to appropriate channels.
Configuration emphasized conversational routing, automated intent detection, and human agent handoff workflows to ensure technical queries can escalate cleanly to support specialists. The LivePerson Conversational Cloud was set to capture chat transcripts and session metadata as part of its standard conversational logging and session management capabilities.
Operationally chat session data is hosted on LivePerson servers, with LivePerson contracted to process that information only to provide Live Technical Chat and specifically restricted from selling or transferring the information to third parties except when required by law. When LivePerson passes chat information to Premier Farnell it is stored in a Group database and may be used by companies in the Premier Farnell Group to provide Live Technical Chat, to contact customers in connection with queries, for administration and product offering development, and for crime prevention or detection purposes.
Governance is organized around contractual data processing limits with LivePerson, defined storage flows from vendor-managed servers into the Premier Farnell Group database, and usage rules that grant group-level access for support, administrative, and compliance purposes. Legal exception handling for required disclosures is documented as part of the operational and access controls that govern chat data retention and cross-company workflows.
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Farnell Global CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2010 | 2011 |
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Customer Analytics | CRM |
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2022 | 2022 |
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Customer Analytics | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2021 | 2021 |
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Farnell Global ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2015 | 2016 |
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Farnell Global IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2022 | 2022 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Farnell Global CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at Farnell Global
| First Name | Last Name | Title | Function | Department | Phone | |
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Global head of customer experience | Director | Customer Service | |
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Senior Director IT | Director | IT | |
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HR Director, Global Technical Marketing and Strategic Alliance | Director | HR | |
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HR Manager | Manager | HR | |
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Customer Experience Manager | Manager | Customer Service | |
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Vice President Of Customer Relations | VP | Customer Service | |
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Global Head of Internal Communications | Director | Marketing | |
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Customer Project Manager | Manager | Customer Service | |
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Head of Corporate Communications | Director | Marketing | |
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Business Intelligence Solutions Architect | Manager | IT | |
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Group Financial Reporting, Planning & Analysis ManagerGroup | Manager | Finance | |
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Senior BI and Applications Data Modeller | Manager | IT | |
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HR Business Partner | Manager | HR | |
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Human Resources Specialist | Manager | HR | |
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Human Resources Specialist | Manager | HR | |
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Global Head of eCommerce Web Operations | Director | IT | |
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Director eCommerce Software Development | Director | IT | |
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Digital Transformation Manager | Manager | IT | |
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E Commerce Team Manager | Manager | Finance | |
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Human Resources Payroll Administrator | Manager | HR | |
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Payroll Manager | Manager | Finance | |
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Group Financial Reporting, Planning & Analysis Manager | Manager | Finance | |
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Head of UK Operations | Director | Finance | |
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Finance Lead – Global Systems and Processes | Manager | IT | |
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Commercial Finance Manager, Strategic Projects | Manager | Finance | |
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Director GIS Farnell | Director | IT | |
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Infrastructure Cloud Engineer and Director | Director | IT | |
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Infrastructure Cloud Solution Architect | Manager | IT | |
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Solution Architect Lead | Manager | IT | |
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Apps Being Evaluated by Farnell Global Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Farnell Global IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Farnell Global digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Farnell Global Technographics
Farnell Global is a Retail organization based in United Kingdom,
with around 3300 employees and annual revenues of $1.80 billion.
Farnell Global operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Alight Payroll (ex NGA Payroll) and LivePerson Conversational Cloud,
covering areas like ERP Financial, Payroll and Chatbots and Conversational AI.
Farnell Global has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Alight Solutions and LivePerson.
Farnell Global recently adopted applications including
SAP S/4 HANA in 2022, Salesforce CRM Analytics (formerly Einstein Analytics) in 2022 and IBM Power Systems in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Farnell Global’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Farnell Global’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Farnell Global technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.