Premier Farnell Plc
150 Armley Road,
Leeds, LS12 2QQ,
United Kingdom
Leeds, LS12 2QQ,
United Kingdom
44 87 0129-8608
Retail
Premier Farnell Plc Technographics
Premier Farnell Plc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Premier Farnell Plc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4500 Premier Farnell Plc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Premier Farnell Plc has purchased the following applications: SAP Concur Expense for Expense Management in 2010, HCL Commerce (ex IBM Websphere Commerce) for eCommerce in 2013, Oracle Siebel for CRM in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Premier Farnell Plc is running and its propensity to invest more and deepen its relationship with SAP , HCL Technologies , Loaded Commerce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Premier Farnell Plc revenues, which have grown to $1.36 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Premier Farnell Plc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Premier Farnell Plc Tech Stack and Enterprise Applications
Premier Farnell Plc ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2010 | 2010 |
In 2010, Premier Farnell Plc implemented SAP Concur Expense as its Expense Management solution to centralize Travel and Entertainment processing across North America. The deployment used the Concur Expense Report System to handle daily processing of T&E expenses for all company associates in Canada, Mexico, and the US, establishing SAP Concur Expense as the operational hub for expense capture and reporting.
The implementation emphasized standard Expense Management workflows, including electronic expense report submission, receipt capture and attachment, expense itemization and cost allocation, policy-based validation, and multi-level approval routing. Configuration focused on automating the Concur Expense Report System workflows to align with finance and travel policy controls, and to standardize expense reporting formats for downstream accounting use.
Operational ownership centered on a centralized processing model for North American payroll regions, with finance and travel administration teams responsible for daily transaction review and approvals. Governance emphasized consistent policy enforcement and approval workflow administration within SAP Concur Expense, with the Concur Expense Report System providing the transaction audit trail used by finance and accounts payable for recordkeeping and compliance.
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Premier Farnell Plc eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| HCL Technologies | Legacy | HCL Commerce (ex IBM Websphere Commerce) | eCommerce | eCommerce | n/a | 2013 | 2013 |
In 2013, Premier Farnell Plc deployed HCL Commerce (ex IBM Websphere Commerce) as its primary eCommerce platform to support online retail and order management. The engagement launched a web platform based on IBM's Websphere e-commerce solution, with a Subject Matter Expert assigned to the newly launched platform and accountable for a team of four offshore engineers.
Configuration and implementation work focused on standard eCommerce functional areas aligned to HCL Commerce capabilities, including catalog management, checkout and order processing, search and merchandising workflows, and storefront configuration. The SME was responsible for ongoing performance tuning of the web application within Agile software development cycles, applying application server performance adjustments, caching strategies and front-end optimizations to stabilize transaction throughput and page response.
Operational integration work addressed connections between the HCL Commerce storefront and Premier Farnell's backend commerce operations, with sprint-based integration tasks to align order processing, payment and fulfillment touchpoints. The deployment model emphasized a centralized web application tier based on the Websphere architecture, with offshore execution of configuration, testing and tuning activities under the SMEs direction.
Governance was structured around Agile sprint reviews and SME-led operational handoffs, with the offshore team managed day-to-day by the platform Subject Matter Expert and routine performance monitoring incorporated into runbook activities. HCL Commerce (ex IBM Websphere Commerce) served as the core eCommerce system for Premier Farnell Plc, linking technical implementation work to retail business functions and online customer experience management.
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eCommerce | eCommerce |
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2011 | 2011 |
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eCommerce | eCommerce |
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2012 | 2012 |
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Premier Farnell Plc CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Siebel | CRM | CRM | n/a | 2015 | 2015 |
In 2015 Premier Farnell Plc deployed Oracle Siebel as its CRM, establishing a globally distributed customer relationship management platform. Oracle Siebel CRM was implemented across multiple countries to support customer-facing operations, with a Siebel certified consultant leading feature design and development and serving as technical lead for a migration from Siebel 2000 to Siebel 7 earlier in the program.
Configuration work focused on standard CRM functional areas including account management, case management, and sales force automation, with bespoke feature development and technical customization performed by in-house Siebel specialists. The implementation included workflow automation and data model extensions typical of enterprise CRM projects, and the technical lead role covered solution design, development coordination, and version upgrade planning.
Premier Farnell operated parallel internal systems that supported the Siebel deployment, notably a company intranet built in PHP and MySQL serving approximately 4000 employees globally, and an in-house fault management application that was later morphed into a global customer feedback management system which remains in use. These internal applications provided employee collaboration and feedback channels that coexisted with Oracle Siebel CRM to support customer service and product issue tracking.
Governance and rollout were driven by internal technical leadership and grassroots process initiatives, including the eLife initiative which aimed to promote smarter working practices across the business and which the technical lead helped found. The narrative centers on Oracle Siebel as the core CRM platform, supported by sustained in-house development and ongoing operational use of complementary applications.
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Customer Experience | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2013 | 2013 |
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Premier Farnell Plc EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2015 | 2015 |
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Financial Consolidation and Close | EPM |
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2015 | 2015 |
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Premier Farnell Plc ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Premier Farnell Plc IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Premier Farnell Plc CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Premier Farnell Plc
| First Name | Last Name | Title | Function | Department | Phone | |
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Head of Finance and Accounting Services | Director | Finance | |
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Commercial Finance Director | Director | Finance | |
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Global Head of IT Operations | Director | IT | |
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Head of Group Financial Reporting, Planning & Analysis | Director | Finance | |
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Global Head of Facilities & Non Product Procurement | Director | Procurement | |
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CFO | CXO | Finance | |
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Group CIO | CXO | Finance | |
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Head of Systems Audit | Director | IT | |
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Senior Audit and Risk Assurance Manager | Manager | Risk | |
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Business Transformation & IT Executive | Director | IT | |
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Apps Being Evaluated by Premier Farnell Plc Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Premier Farnell Plc IT executives and key decision makers. This section highlights Premier Farnell Plc's latest recorded technology evaluations, including IBM AS/400 for ERP Financial on 2025-02-06. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Premier Farnell Plc digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-02-06 | Premier Farnell Plc | Evaluated | IBM | IBM AS/400 | ERP Financial | ERP |
FAQ - APPS RUN THE WORLD Premier Farnell Plc Technographics
Premier Farnell Plc is a Retail organization based in United Kingdom,
with around 4500 employees and annual revenues of $1.36 billion.
Premier Farnell Plc operates a diverse technology stack with applications such as
SAP Concur Expense, HCL Commerce (ex IBM Websphere Commerce) and Oracle Siebel,
covering areas like Expense Management, eCommerce and CRM.
Premier Farnell Plc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, HCL Technologies and Oracle.
Premier Farnell Plc recently adopted applications including
Adobe Experience Cloud in 2021, Rackspace Cloud in 2021 and Microsoft Azure Cloud Services in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Premier Farnell Plc’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Premier Farnell Plc’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Premier Farnell Plc technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.