PriceSmart
9740 Scranton Road,
San Diego, 92121, CA,
United States
San Diego, 92121, CA,
United States
1 858-404-8800
Retail
PriceSmart Technographics
PriceSmart Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by PriceSmart and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10600 PriceSmart employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that PriceSmart has purchased the following applications: Salesforce Field Service (ex ClickSoftware) for Field Service Management in 2021, Adobe Connect for Audio Video and Web Conferencing in 2018, RELEX Automatic Replenishment and Allocation for Allocation and Replenishment in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems PriceSmart is running and its propensity to invest more and deepen its relationship with Salesforce , Onit , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing PriceSmart revenues, which have grown to $4.07 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for PriceSmart intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
PriceSmart Tech Stack and Enterprise Applications
PriceSmart ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Field Service (ex ClickSoftware) | Field Service Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021 PriceSmart implemented Salesforce Field Service ex ClickSoftware to establish a Field Service Management capability supporting field service operations for its retail stores and facilities. The deployment was positioned to centralize service scheduling and technician assignment across store maintenance and equipment repair workflows while aligning service activity with corporate operational oversight.
Salesforce Field Service ex ClickSoftware was configured to deliver core Field Service Management modules including work order management, dynamic scheduling and dispatch, a mobile first technician application, asset and parts tracking, and service appointment coordination. Configuration emphasized rule based scheduling, technician skill and certification profiles, and offline mobile data capture to support field execution and service completion documentation.
Operational coverage focused on store level maintenance, in store equipment repairs, and vendor coordinated service execution, with dispatcher queues and appointment windows organizing field workloads. Service activity modeling included technician shift assignments, parts provisioning processes, and standardized work order life cycles to ensure consistent field procedures.
Governance changes centered on formalizing dispatcher and technician workflows, instituting SLA driven prioritization, and implementing role based access for planners and field technicians. Rollout and adoption workstreams emphasized structured training, standardized job plans, and operational handoffs between store operations and field service planners to embed the Field Service Management capability into PriceSmart business processes.
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Legal Practice Management | ERP Services and Operations |
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2018 | 2018 |
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PriceSmart Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, PriceSmart implemented Adobe Connect on its website to provide Audio Video and Web Conferencing capabilities for customer webinars and internal training. PriceSmart deployed Adobe Connect as the on-site web conferencing layer embedded in public web pages, centralizing virtual session access through persistent meeting rooms and hosted event pages.
The deployment leveraged Adobe Connect core capabilities including hosted meeting rooms, screen and application sharing, multiuser audio and video streaming, session recording and playback, breakout room functionality, and attendee management and registration workflows. Adobe Connect administration and content management were used to provision rooms, manage presenter roles, and publish recorded sessions to the website for on-demand access.
Operational ownership rested with marketing and learning and development functions, which used Adobe Connect to run customer-facing webinars and employee training sessions from the company website. Governance emphasized centralized scheduling, role based access controls for hosts and presenters, and web embedded session workflows, aligning the Adobe Connect application, Audio Video and Web Conferencing functionality, and PriceSmart business communications and training processes.
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PriceSmart SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| RELEX Solutions | Legacy | RELEX Automatic Replenishment and Allocation | Allocation and Replenishment | SCM | n/a | 2023 | 2023 |
In 2023 PriceSmart implemented RELEX Automatic Replenishment and Allocation to optimize supply chain and retail planning across its membership warehouse club network. The deployment uses RELEX Automatic Replenishment and Allocation within the Allocation and Replenishment category to consolidate forecasting, replenishment, and promotions planning for PriceSmart’s 52 clubs across Central America, the Caribbean, and Colombia.
Implementation scope reflects PriceSmart’s complex product assortment, covering ambient and fresh categories, fast and slow movers, and make-to-sell and break-to-sell items across 12 countries. Functional capabilities emphasized in the rollout include advanced demand forecasting, automated replenishment and allocation logic, and promotion planning tied to inventory availability and membership engagement objectives.
The program centralizes forecasting, replenishment, and promotions planning onto a unified RELEX platform as part of a strategic transition in PriceSmart’s back-office systems and processes. Operational coverage explicitly targets supply chain and retail planning functions across all clubs, with the RELEX solution positioned as the primary planning layer to harmonize inventory decisions and promotional activity.
Governance and process transformation detail consolidation of planning workflows onto the RELEX platform, aligning replenishment rules and promotion tactics with membership renewal objectives. The initiative aims to reduce inefficiencies while improving forecast accuracy, product availability, operational cost outcomes, and member engagement through targeted promotions.
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Demand Forecasting and Planning | SCM |
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2023 | 2023 |
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PriceSmart CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Experience | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Trade Promotion Management | CRM |
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2023 | 2023 |
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PriceSmart EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2021 | 2021 |
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PriceSmart ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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PriceSmart PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2015 | 2015 |
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PriceSmart IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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PriceSmart CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at PriceSmart
| First Name | Last Name | Title | Function | Department | Phone | |
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Executive Vice President, Corporate Secretary, Chief Compliance Officer and General Counsel | CXO | Finance | |
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Senior Regional Counsel | Director | Legal | |
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Director of Compliance, Asset Protection & Security | Director | Investment | |
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Compliance Manager | Manager | Finance | |
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Apps Being Evaluated by PriceSmart Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from PriceSmart IT executives and key decision makers. This section highlights PriceSmart's latest recorded technology evaluations, including OVHcloud for Application Hosting and Computing Services on 2025-03-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the PriceSmart digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2025-03-13 | PriceSmart | Evaluated | OVHcloud | OVHcloud | Application Hosting and Computing Services | IaaS |
FAQ - APPS RUN THE WORLD PriceSmart Technographics
PriceSmart is a Retail organization based in United States,
with around 10600 employees and annual revenues of $4.07 billion.
PriceSmart operates a diverse technology stack with applications such as
Salesforce Field Service (ex ClickSoftware), Adobe Connect and RELEX Automatic Replenishment and Allocation,
covering areas like Field Service Management, Audio Video and Web Conferencing and Allocation and Replenishment.
PriceSmart has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Salesforce, Adobe Systems and RELEX Solutions.
PriceSmart recently adopted applications including
RELEX Automatic Replenishment and Allocation in 2023, RELEX Demand Planning in 2023 and RELEX Promotion Planning in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of PriceSmart’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates PriceSmart’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete PriceSmart technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.