Priory Group
5 Hammersmith Rd,
London, W14 8XJ,
United Kingdom
London, W14 8XJ,
United Kingdom
44 20 7605-0910
Healthcare
Priory Group Technographics
Priory Group Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Priory Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 4050 Priory Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Priory Group has purchased the following applications: Mercer Darwin Benefits (formerly Thomsons Online Benefits) for Benefits Administration in 2015, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, Perfectview CRM for CRM in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Priory Group is running and its propensity to invest more and deepen its relationship with Mercer , Appcast , UKG or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Priory Group revenues, which have grown to $725.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Priory Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Priory Group Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Mercer | Legacy | Mercer Darwin Benefits (formerly Thomsons Online Benefits) | Benefits Administration | HCM | n/a | 2015 | 2015 |
In 2015 Priory Group deployed Mercer Darwin Benefits (formerly Thomsons Online Benefits) as its Benefits Administration platform. The deployment was executed as part of a wider shared services build out under the Group Head of People Services remit, covering three divisions and approximately 21,000 employees across permanent and bank worker populations and aligning benefits management with central HR and payroll operations.
Mercer Darwin Benefits was configured as a centralized benefits portal to manage enrollment, pension communications and benefits lifecycle workflows, supporting the Group Head of People Services responsibility for reward and post employment compliance. The implementation complemented concurrent HRIS work, and the benefits portal served as the primary interface for employee benefits administration and communications.
Operational alignment was established between the benefits portal and other HR technology components that were implemented in parallel. The programme implemented payroll and People Manager modules of iTrent and deployed 3DMarcomms Prospects for pre-employment compliance, with the benefits platform positioned to consume HR and payroll data and to support end to end benefits and pension processes across the employee lifecycle.
Governance and rollout were executed inside a new shared services operating model, with divisional lifecycle service teams, documented SLAs and KPIs, and staged integration activity to onboard acquisitions and divestments. The implementation was delivered alongside a six month integration of a 4,500-person entity into payroll, pre-employment, ER and HR systems and a Transition Services Agreement covering 2,500 employees, and it contributed to measurable people and operational outcomes cited by People Services leadership.
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Candidate Relationship Management | HCM |
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2022 | 2022 |
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Time and Attendance | HCM |
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2012 | 2012 |
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Workforce Management | HCM |
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2012 | 2012 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Priory Group implemented Cisco Webex Meetings on its public website, bringing the Cisco Webex Meetings application into its communication stack as an Audio Video and Web Conferencing capability. The 2017 deployment positioned Cisco Webex Meetings to deliver browser and client-based meeting joins for both external visitors and internal staff across the organization.
The implementation leverages core Audio Video and Web Conferencing functionality, including scheduled meetings, video conferencing, audio bridging, screen sharing, meeting recording, and guest join flows. Configuration emphasizes web-embedded join pages and meeting templates to streamline recurring clinical and corporate collaboration workflows.
Cisco Webex Meetings is embedded on the Priory Group website to provide public-facing entry points for remote sessions, while internal usage supports clinical teams, patient services, and corporate functions. Operational control is centralized with IT responsible for user provisioning, meeting policy settings, and access controls to standardize meeting configuration across sites.
Governance focuses on conferencing policy, user role management, and standard operating procedures for scheduling and access, aligning the application with existing operational workflows. Priory Group Cisco Webex Meetings Audio Video and Web Conferencing is presented as the primary web conferencing layer for patient-facing and internal collaboration scenarios.
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Collaboration | Collaboration |
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2018 | 2018 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Perfectview | Legacy | Perfectview CRM | CRM | CRM | n/a | 2012 | 2012 |
In 2012 Priory Group implemented Perfectview CRM as its CRM to centralize client and referral relationship management and align stakeholder engagement with financial and operational controls. The deployment positioned Perfectview CRM to serve as a unified contact and case repository supporting referral intake, relationship tracking, and standard reporting for clinical and administrative teams across the organisation.
Perfectview CRM was configured with typical CRM capabilities including contact management, referral and case workflow orchestration, and reporting dashboards, and it was integrated with Priory Group systems that handle budgets, cost control, and income processing. The implementation also linked to Kronos full staff roster systems for workforce coordination and to Proactis for purchasing workflows, enabling cross-system handoffs between procurement, payroll scheduling, and client billing processes. Governance focused on aligning CRM workflows with finance and operations processes, embedding income processing checkpoints and budget controls into referral and case workflows to ensure consistent data exchange between Perfectview CRM and the organisation's financial and workforce management systems.
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Customer Experience | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2017 | 2017 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2013 | 2013 |
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IT Decision Makers and Key Stakeholders at Priory Group
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Priory Group Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Priory Group Technographics
Priory Group is a Healthcare organization based in United Kingdom,
with around 4050 employees and annual revenues of $725.0 million.
Priory Group operates a diverse technology stack with applications such as
Mercer Darwin Benefits (formerly Thomsons Online Benefits), Cisco Webex Meetings and Perfectview CRM,
covering areas like Benefits Administration, Audio Video and Web Conferencing and CRM.
Priory Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Mercer, Cisco Systems and Perfectview.
Priory Group recently adopted applications including
Appcast Xcelerate in 2022, Salesforce Sales Cloud in 2021 and Barracuda Email Security Gateway in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Priory Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Priory Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Priory Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.