Puntonet Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Puntonet and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1000 Puntonet employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Puntonet has purchased the following applications: Hiring Room Recruit for Recruiting, Applicant Tracking System in 2020, Oracle Field Service Cloud (ex TOA ETAdirect) for Field Service Management in 2020, Oracle CX Cloud for Customer Experience in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Puntonet is running and its propensity to invest more and deepen its relationship with Hiring Room , Oracle , MasterBase or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Puntonet revenues, which have grown to $170.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Puntonet intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hiring Room | Legacy | Hiring Room Recruit | Recruiting, Applicant Tracking System | HCM | n/a | 2020 | 2020 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Field Service Cloud (ex TOA ETAdirect) | Field Service Management | ERP Services and Operations | BDS Consulting | 2020 | 2020 |
In 2020, Puntonet implemented Oracle Field Service Cloud (ex TOA ETAdirect) as its Field Service Management platform to optimize nationwide field operations. Puntonet is an Ecuadorian telecommunications company with roughly 100,000 customers, data centers across Quito, Guayaquil, Cuenca, Ibarra, and Santo Domingo, and a monthly field service volume of about 8,000 work orders, which framed the operational scope for the deployment.
The implementation configured Oracle Field Service Cloud to provide georeferencing of activities, automated scheduling and dispatch, skill-based assignment of technicians, real-time visibility into work in the field, and customer notifications via automated SMS. Oracle Field Service Cloud was used to centralize routing and availability, enabling dispatchers and technicians to see assignments and technician skills at a glance, consistent with Field Service Management functional workflows.
The deployment integrated with Puntonet’s existing Oracle Service systems to preserve upstream service records and enable coordinated case to work-order flows, and BDS Consulting served as the implementation partner. Operational coverage included field operations and dispatch across Puntonet’s nationwide footprint, with configuration aimed at optimizing technician transfers and on-site task sequencing.
Governance and process changes focused on moving manual scheduling and equipment assignment decisions into automated workflows, instituting georeference-based monitoring to detect route deviations, and enforcing skill-based assignment to align tasks with technician qualifications. BDS Consulting worked with Puntonet to standardize dispatcher procedures and to roll out SMS communication templates for customer confirmations.
Results reported by Puntonet include a 47 percent increase in the number of activities per technician between 2019 and 2020, a reduction in average technician transfer time from one hour to 29 minutes, a 93 percent decrease in technical staff delays, a 30 percent saving in the hiring budget driven by higher productivity, and a drop in daily call center complaints about delays from approximately 160 calls to about 10 calls.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle CX Cloud | Customer Experience | CRM | n/a | 2020 | 2020 |
|
 |
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Marketing Automation | CRM |
|
2023 | 2023 |
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Marketing Automation | CRM |
|
2014 | 2014 |
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Tag Management | CRM |
|
2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Application Hosting and Computing Services | IaaS |
|
2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
|
2011 | 2011 |
|
CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Secure Email Gateways (SEGs) | CyberSecurity |
|
2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
|
2022 | 2022 |
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Web Application Firewalls (WAF) | CyberSecurity |
|
2022 | 2022 |
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