Qualfon Philippines
Skyrise 3, Qualfon Building, Jose Maria del Mar St, Apas,
Cebu, 6000,
Philippines
Cebu, 6000,
Philippines
63 3 2230 1400
Communications
Qualfon Philippines Technographics
Qualfon Philippines Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Qualfon Philippines and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2400 Qualfon Philippines employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Qualfon Philippines has purchased the following applications: Oracle E-Business Suite for ERP Financial in 2018, Oracle E-Business Suite Order Management for Order Management in 2018, Zendesk Service for Customer Support in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Qualfon Philippines is running and its propensity to invest more and deepen its relationship with Oracle , Zendesk , Salesforce or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Qualfon Philippines revenues, which have grown to $600.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Qualfon Philippines intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Qualfon Philippines Tech Stack and Enterprise Applications
Qualfon Philippines ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite | ERP Financial | ERP | n/a | 2018 | 2018 |
In 2018, Qualfon Philippines implemented Oracle E-Business Suite as an ERP Financial application to support corporate finance and Order Management workflows. The deployment spanned multiple work locations and call center operations in the Philippines, and emphasized Order Management as a primary functional area, supported by in‑house Oracle PL/SQL development capacity to customize transactional business logic and reporting.
Operational responsibilities extended to 1st level support for Agent Support APP components that interface with Clarify, including IVR, WEB and TAS, and management of Clarify integrations to RRP, BRM, RTR, POSA, MAX and PCRF as documented. Configuration and development work focused on Oracle E-Business Suite Order Management customization, PL/SQL development, testing and QA, with Java, SOA, Web Services and Unix knowledge applied to enable integrations and maintain customer facing transaction flows. Governance and runbook practices centered on proactive issue analysis, status reporting and an escalation workflow to move root cause analysis to higher support tiers.
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Qualfon Philippines SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle E-Business Suite Order Management | Order Management | SCM | n/a | 2018 | 2018 |
In 2018, Qualfon Philippines implemented Oracle E-Business Suite Order Management as its Order Management application for supporting agent-assisted transactions and order processing across multiple work locations in the Philippines. The deployment was aligned to the communications and call center environment, with operational scope explicitly covering call center agent support systems and customer-facing transaction flows.
Oracle E-Business Suite Order Management was configured to handle order capture, order lifecycle orchestration, and transaction processing consistent with Order Management functional workflows. Implementation required Oracle PL/SQL development and heavy use of RDBMS SQL queries, with the technical profile of the team including Java, SOA, Web Services, and Unix skills to extend and automate workflows where necessary.
Integrations were constructed to link the Order Management instance with agent support and telecom platform components, notably Clarify agent support channels including IVR, WEB, and TAS, and backend systems referenced as RRP, BRM, RTR, POSA, MAX, and PCRF. Integration patterns followed service oriented and database interface approaches, enabling order events to surface in Clarify and related operational systems used by call center agents.
Operational governance emphasized 1st level support, daily business continuity for the inhouse Agent Support system, proactive root cause analysis, and structured status reporting. Staffing and process responsibilities documented in hiring and job descriptions included testing and QA in the telecommunications environment, ongoing PL/SQL development, and tiered escalation to support resolution for customer-facing order transactions.
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Qualfon Philippines CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2018 | 2018 |
In 2018 Qualfon Philippines implemented Zendesk Service to support Customer Support operations. The deployment ran from September 2018 through July 2020 within the Customer Service organization, supporting inbound and outbound support workflows for dog services and handling interactions with both dog owners and dog walkers.
Zendesk Service was used as the primary ticketing and case management layer, with the Zendesk admin console used for configuration and agent management. Standard Customer Support capabilities were employed, including ticket creation and routing, multi-channel inbound and outbound interaction handling, macros and workflow automation for repeatable responses, and administrative role configuration to separate agent and admin functions.
Operational coverage was centered on Qualfon Philippines customer service teams, with Zendesk Service serving as the system of record for customer contacts and incident tracking during the stated engagement. Governance emphasized agent-level tooling and admin configuration to orchestrate support workflows, while the implementation focused on operationalizing day-to-day customer support for the specific dog services business function.
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Qualfon Philippines PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Extract, Transform, and Load (ETL) | PaaS |
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2012 | 2012 |
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Qualfon Philippines IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Qualfon Philippines
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Financial Controller | Director | Finance | |
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IT Manager | Manager | IT | |
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Information Technology Service Desk Manager | Manager | IT | |
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Senior Operations Manager | Manager | Operations | |
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IT Manager | Manager | IT | |
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Finance and Accounting Manager | Manager | Finance | |
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Apps Being Evaluated by Qualfon Philippines Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Qualfon Philippines IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Qualfon Philippines digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Qualfon Philippines Technographics
Qualfon Philippines is a Communications organization based in Philippines,
with around 2400 employees and annual revenues of $600.0 million.
Qualfon Philippines operates a diverse technology stack with applications such as
Oracle E-Business Suite, Oracle E-Business Suite Order Management and Zendesk Service,
covering areas like ERP Financial, Order Management and Customer Support.
Qualfon Philippines has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Zendesk.
Qualfon Philippines recently adopted applications including
Salesforce Sales Cloud in 2022, GoDaddy in 2021 and Oracle E-Business Suite in 2018,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Qualfon Philippines’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Qualfon Philippines’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Qualfon Philippines technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.