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Queen Mother Hospital For Small Animals Data, Technology Stack, and Enterprise Applications
IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Microsoft Legacy Microsoft Azure Cloud Services Application Hosting and Computing Services IaaS n/a 2014 2014
Content Delivery Network IaaS 2015 2015
ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
New Relic Legacy New Relic APM Application Performance Management ITSM n/a 2014 2014
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Geomant Legacy Geomant Buzzeasy In-Queue Callback Call Tracking and Recording CRM n/a 2020 2020 In 2020, Queen Mother Hospital For Small Animals deployed Geomant Buzzeasy In-Queue Callback across multiple Royal Veterinary College departments. The rollout targeted Call Tracking and Recording requirements and introduced multichannel contact centre capabilities, specifically IVR and webchat, while enabling extended in-queue callback functionality to manage waiting callers. Configuration work centered on the Geomant Buzzeasy In-Queue Callback application, implementing in-queue callback queuing logic, IVR menu routing, webchat session handling, and supervisor and agent dashboards for real-time monitoring. CRM popup integration was implemented to surface caller context to agents at the point of answer, improving agent context and streamlining contact handling workflows. Operational coverage spanned multiple RVC departments in the United Kingdom, impacting contact centre agents and supervisors supporting clinical and client-facing communications at the Queen Mother Hospital For Small Animals. Integrations explicitly included CRM popups and the multichannel contact channels IVR and webchat, creating a unified Call Tracking and Recording layer that orchestrated queue management and callback offers. Governance emphasized use of supervisor and agent dashboards and formalized callback workflows to offer callers callbacks when agents became available, reducing perceived wait time as documented in the case study. The case study explicitly reports callback and IVR usage and improved agent context via CRM popups, with no quantified financial outcomes provided in the source.
Customer Experience CRM 2014 2014
Marketing Automation CRM 2019 2019
Marketing Automation CRM 2020 2020
Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Collaboration Collaboration 2015 2015
HCM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Insight Source
Core HR HCM 2014 2014
Payroll HCM 2014 2014
IT Decision Makers and Key Stakeholders at Queen Mother Hospital For Small Animals
First Name Last Name Title Function Department Email Phone
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Apps Being Evaluated by Queen Mother Hospital For Small Animals Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Queen Mother Hospital For Small Animals Technographics

Queen Mother Hospital For Small Animals is a Education organization based in United Kingdom, with around 1100 employees and annual revenues of $181.0 million.

Queen Mother Hospital For Small Animals operates a diverse technology stack with applications such as Microsoft Azure Cloud Services, New Relic APM and Geomant Buzzeasy In-Queue Callback, covering areas like Application Hosting and Computing Services, Application Performance Management and Call Tracking and Recording.

Queen Mother Hospital For Small Animals has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Microsoft, New Relic and Geomant.

Queen Mother Hospital For Small Animals recently adopted applications including Geomant Buzzeasy In-Queue Callback in 2020, Hubspot Marketing Automation in 2020 and ClickDimensions Marketing Automation in 2019, highlighting its ongoing modernization strategy.

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Our research team continuously updates Queen Mother Hospital For Small Animals’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

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