Queen Mother Hospital For Small Animals
Royal College Street,
London, NW1 0TU,
United Kingdom
London, NW1 0TU,
United Kingdom
44 20 7468 5000
Education
Queen Mother Hospital For Small Animals Technographics
Queen Mother Hospital For Small Animals Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Queen Mother Hospital For Small Animals and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 Queen Mother Hospital For Small Animals employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Queen Mother Hospital For Small Animals has purchased the following applications: MHR iTrent HR for Core HR in 2014, Microsoft 365 for Collaboration in 2015, Geomant Buzzeasy In-Queue Callback for Call Tracking and Recording in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Queen Mother Hospital For Small Animals is running and its propensity to invest more and deepen its relationship with MHR (formerly MidlandHR) , Microsoft , Geomant or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Queen Mother Hospital For Small Animals revenues, which have grown to $181.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Queen Mother Hospital For Small Animals intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Queen Mother Hospital For Small Animals Tech Stack and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| MHR (formerly MidlandHR) | Legacy | MHR iTrent HR | Core HR | HCM | n/a | 2014 | 2014 |
In 2014 Queen Mother Hospital For Small Animals implemented MHR iTrent HR as its Core HR platform to manage employee records for an organization of about 1,100 staff. The deployment established MHR iTrent HR as the central system for personnel administration across the hospital's clinical and administrative functions. The implementation emphasized Core HR capabilities, notably absence management and employee self service. MHR iTrent HR was configured to support standard HR master data, time and attendance inputs, and absence workflows consistent with hospital staffing patterns. Operational use covers the hospital HR team, line managers, and individual staff at the Queen Mother Hospital For Small Animals, with duties that explicitly include logging sickness using iTrent software. Governance focused on formalizing sickness reporting and absence capture in the system, with HR administrators maintaining records and line managers executing approved absence actions through the platform.
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Payroll | HCM |
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2014 | 2014 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Queen Mother Hospital For Small Animals began using Microsoft 365 for Collaboration on their website. The initial deployment focused on cloud hosted Microsoft 365 services to provide core collaboration and content capabilities for staff and external stakeholders.
Microsoft 365 was provisioned with Exchange Online, SharePoint Online, Microsoft Teams and OneDrive to support synchronous and asynchronous collaboration, document management, and web content publishing. Configuration emphasized SharePoint Online for content hosting and Microsoft Teams for internal communications, meeting coordination and team workspaces. The full application name Microsoft 365 is reflected in the site footprint and was used to consolidate collaboration tooling.
The rollout targeted administrative, clinical support and education functions across the hospital’s organizational units, aligning Collaboration workflows for scheduling, records sharing and internal communications. User provisioning and mailbox management were organized through a centralized Microsoft 365 tenant to manage identities and access for the hospital’s roughly 1100 employees. The implementation extended to the hospital website and internal portals to standardize document access and team collaboration.
Governance was implemented using centralized tenant administration and role based access controls, coupled with information architecture and policies for SharePoint Online external sharing and data retention to support Collaboration use cases. Ongoing management and policy enforcement remained within the Microsoft 365 admin framework to ensure consistent content governance and operational continuity.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Geomant | Legacy | Geomant Buzzeasy In-Queue Callback | Call Tracking and Recording | CRM | n/a | 2020 | 2020 |
In 2020, Queen Mother Hospital For Small Animals deployed Geomant Buzzeasy In-Queue Callback across multiple Royal Veterinary College departments. The rollout targeted Call Tracking and Recording requirements and introduced multichannel contact centre capabilities, specifically IVR and webchat, while enabling extended in-queue callback functionality to manage waiting callers.
Configuration work centered on the Geomant Buzzeasy In-Queue Callback application, implementing in-queue callback queuing logic, IVR menu routing, webchat session handling, and supervisor and agent dashboards for real-time monitoring. CRM popup integration was implemented to surface caller context to agents at the point of answer, improving agent context and streamlining contact handling workflows.
Operational coverage spanned multiple RVC departments in the United Kingdom, impacting contact centre agents and supervisors supporting clinical and client-facing communications at the Queen Mother Hospital For Small Animals. Integrations explicitly included CRM popups and the multichannel contact channels IVR and webchat, creating a unified Call Tracking and Recording layer that orchestrated queue management and callback offers.
Governance emphasized use of supervisor and agent dashboards and formalized callback workflows to offer callers callbacks when agents became available, reducing perceived wait time as documented in the case study. The case study explicitly reports callback and IVR usage and improved agent context via CRM popups, with no quantified financial outcomes provided in the source.
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Customer Experience | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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IT Decision Makers and Key Stakeholders at Queen Mother Hospital For Small Animals
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Queen Mother Hospital For Small Animals Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Queen Mother Hospital For Small Animals IT executives and key decision makers. This section highlights Queen Mother Hospital For Small Animals's latest recorded technology evaluations, including Coupa Procurement for Procurement on 2026-02-18 and Adobe ColdFusion for Apps Development on 2025-04-10. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Queen Mother Hospital For Small Animals digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Queen Mother Hospital For Small Animals Technographics
Queen Mother Hospital For Small Animals is a Education organization based in United Kingdom,
with around 1100 employees and annual revenues of $181.0 million.
Queen Mother Hospital For Small Animals operates a diverse technology stack with applications such as
MHR iTrent HR, Microsoft 365 and Geomant Buzzeasy In-Queue Callback,
covering areas like Core HR, Collaboration and Call Tracking and Recording.
Queen Mother Hospital For Small Animals has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as MHR (formerly MidlandHR), Microsoft and Geomant.
Queen Mother Hospital For Small Animals recently adopted applications including
Geomant Buzzeasy In-Queue Callback in 2020, Hubspot Marketing Automation in 2020 and ClickDimensions Marketing Automation in 2019,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Queen Mother Hospital For Small Animals’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Queen Mother Hospital For Small Animals’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Queen Mother Hospital For Small Animals technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.