QuestMark Digital Transformation Initiatives

About the customer

QuestMark, a nationally recognized leader, is a full service industrial, commercial and retail flooring company specializing in polished concrete floor surfaces and polymer flooring systems. Since 1968, they have provided solutions from completely installed floor systems to supporting in-house maintenance staffs with our flooring products. 

Scope and Challenges

QuestMark chose Magento for both technical and business reasons. First, Magento had out-of-the-box functionality to create a user experience that would encourage QuestMark customers to make the shift to digital. Second, the massive installed base, the availability of skilled partners, and the marketplace for Magento extension drive to lower costs through self-service, over a long-term, and offer a differentiated experience.

Outcome and Implications

The new QuestMark site went live in September 2016, and the results were spectacular: The average order value increased by 61 percent, the number of transactions shot up by 393 percent, and the company enjoyed a staggering 633 percent increase in sales. 

Quotes

“A buyer may be purchasing epoxy mortar, but he or she is also a B2C shopper,” said Greg Wilson, Senior Vice President, and CIO at CentiMark. 

“The massive installed base, the availability of skilled partners, and the marketplace for Magento extensions – all of these factors drive down our total cost of ownership over the long term,” Greg Wilson added.

"We expect that our digital commerce channel will have a material impact on our, business." said John Scanlon, Executive Vice President Centimark Corporation Director - Questmark Flooring


12 Grandview Circle
Canonsburg, 15317 , PA
USA
1 800-743-8890
https://www.questmarkflooring.com/
Industry Employees Revenue
Retail Subscribe Subscribe

Enterprise Software and Cloud Applications Purchased by QuestMark


Vendor Old Product New Product Function Market Users VAR/SI When Live
Adobe Systems Legacy Applications Adobe Magento Commerce eCommerce eCommerce n/a n/a 2016 2016

IT Decision Makers and Key Stakeholders at QuestMark


First Name Last Name Title Email Phone
Subscribe Subscribe Senior Vice President and CIO Subscribe Subscribe
Subscribe Subscribe Vice President of Sales Subscribe Subscribe