QuestMark Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by QuestMark and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 3500 QuestMark employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that QuestMark has purchased the following applications: Adobe Commerce (ex Magento) for eCommerce in 2020, LiveChat for Chatbots and Conversational AI in 2014, Google Workspace (Formerly Google G-Suite) for Collaboration in 2016 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems QuestMark is running and its propensity to invest more and deepen its relationship with Adobe Systems , LiveChat, Inc. , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing QuestMark revenues, which have grown to $1.00 billion in 2023, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for QuestMark intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

About the customer

QuestMark, a nationally recognized leader, is a full service industrial, commercial and retail flooring company specializing in polished concrete floor surfaces and polymer flooring systems. Since 1968, they have provided solutions from completely installed floor systems to supporting in-house maintenance staffs with our flooring products. 

Scope and Challenges

QuestMark chose Magento for both technical and business reasons. First, Magento had out-of-the-box functionality to create a user experience that would encourage QuestMark customers to make the shift to digital. Second, the massive installed base, the availability of skilled partners, and the marketplace for Magento extension drive to lower costs through self-service, over a long-term, and offer a differentiated experience.

Outcome and Implications

The new QuestMark site went live in September 2016, and the results were spectacular: The average order value increased by 61 percent, the number of transactions shot up by 393 percent, and the company enjoyed a staggering 633 percent increase in sales. 

Quotes

“A buyer may be purchasing epoxy mortar, but he or she is also a B2C shopper,” said Greg Wilson, Senior Vice President, and CIO at CentiMark. 

“The massive installed base, the availability of skilled partners, and the marketplace for Magento extensions – all of these factors drive down our total cost of ownership over the long term,” Greg Wilson added.

"We expect that our digital commerce channel will have a material impact on our, business." said John Scanlon, Executive Vice President Centimark Corporation Director - Questmark Flooring