Radisson Hotel Group
Avenue du Bourget 44,
Brussels, 1130,
Belgium
Brussels, 1130,
Belgium
32 2 702 9200
Leisure and Hospitality
Radisson Hotel Group Technographics
Radisson Hotel Group Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Radisson Hotel Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100000 Radisson Hotel Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Radisson Hotel Group has purchased the following applications: SAP S/4 HANA for ERP Financial in 2022, Harri ATS for Applicant Tracking System in 2021, Shiji ReviewPro Auto Case Management for Case Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Radisson Hotel Group is running and its propensity to invest more and deepen its relationship with SAP , Harri , myMeta Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Radisson Hotel Group revenues, which have grown to $7.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Radisson Hotel Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Radisson Hotel Group Tech Stack and Enterprise Applications
Radisson Hotel Group ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP | n/a | 2022 | 2022 |
In 2022 Radisson Hotel Group implemented SAP S/4 HANA as its ERP Financial platform to centralize Group Accounting and consolidation reporting for Radisson Hospitality AB. The deployment targeted consolidation workflows, monthly group accounts, preparation of monthly reports to shareholders, quarterly and annual external financial reports, and ad hoc reporting specifications required by corporate finance.
Configuration work emphasized core financial modules within SAP S/4 HANA, including general ledger configuration, intercompany accounting controls, consolidation-ledger workflows, and the maintenance of a unified Chart of Accounts, cost center structure and organization hierarchy aligned to IFRS accounting practices. Reporting automation and standardized monthly close procedures were configured to support recurring report packs and the technical production of external and internal specifications.
Integrations and data flow design included structured exports and reporting extracts between SAP S/4 HANA and consolidation systems, with explicit recognition of SAP BPC knowledge as relevant to the environment, and support for consolidation reconciliation and audit trails. Operational coverage focused on Group Accounting, coordination with External Group Auditors and Internal Audit, and participation in finance transformation projects that touch corporate finance and shareholder reporting processes.
Governance activity established a Financial Analysis Center of Excellence to own accounting questions, update the group accounting manual and procedures, and drive improvements in reporting routines and process governance. The implementation reinforced controls over Chart of Accounts and cost centre governance, required project management and analytical competencies within accounting, and restructured reporting workflows to align with centralized ERP Financial operations.
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Radisson Hotel Group HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Harri | Legacy | Harri ATS | Applicant Tracking System | HCM | n/a | 2021 | 2021 |
In 2021 Radisson Hotel Group deployed Harri ATS as its Applicant Tracking System on the corporate careers site. Harri ATS is implemented as the customer-facing ATS that publishes job listings and captures candidate applications directly from Radisson Hotel Group careers pages.
The Harri ATS configuration centers on core Applicant Tracking System capabilities, including job posting orchestration, application capture and candidate tracking, requisition and approval workflows, interview scheduling, and offer administration. The implementation emphasizes career-site integration and candidate lifecycle management, with Harri ATS providing the primary workflow for screening and moving candidates through hiring stages.
Operational ownership sits with talent acquisition and hospitality recruiting teams, who use Harri ATS to manage property and corporate hiring workflows and to provide role-based access for recruiters and hiring managers. Governance uses standardized hiring workflows and recruiter-managed configuration to ensure consistent posting and candidate handling across the careers site, with Harri ATS serving as the authoritative application tracking layer for Radisson Hotel Group.
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Digital Adoption | HCM |
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2023 | 2023 |
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Radisson Hotel Group ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shiji Group | Legacy | Shiji ReviewPro Auto Case Management | Case Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Radisson Hotel Group implemented Shiji ReviewPro Auto Case Management to automate review responses and streamline internal review handling. The deployment followed an initial January 2017 rollout of ReviewPro's Guest Intelligence Suite and went live across 364 properties in the EMEA region in July 2017, positioning the application within the hotel group’s guest experience technology stack and aligning it to the Case Management category for guest feedback workflows.
Shiji ReviewPro Auto Case Management was configured with automation rules, a management response dashboard, and a customized To Do page to prioritize tasks for frontline staff. Functional capabilities implemented include alerting workflows to notify general managers of negative reviews, a centralized case view that surfaces all details per case, and flexible reporting to monitor response performance, consistent with typical Case Management operational modules.
Operational integration remained focused on ReviewPro’s reputation and survey capabilities, with the ACM tool operating alongside Online Reputation Management and Guest Satisfaction Surveys from the same vendor. The system created a negative review view for monitoring at hotel, brand, and group levels, and cases that were not responded to in time were automatically escalated to the customer care center in Dublin under predefined escalation rules.
Governance and process changes were driven by the platform’s automation rules and the management response dashboard, enabling centralized visibility and standard response SLAs across properties. Escalation workflows included billing implications when customer care intervention was triggered, and the vendor provided strategic and operational support plus continuous updates during rollout and post go live.
Within three months of the ACM rollout Radisson Hotel Group halved its review response time, and the team began piloting case management within in stay surveys to extend automated follow up to additional feedback channels. This implementation links Radisson Hotel Group, Shiji ReviewPro Auto Case Management, Case Management, and guest experience operations in a single operational narrative.
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Hotel Property Management | ERP Services and Operations |
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2022 | 2022 |
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Radisson Hotel Group Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Survey and Questionnaire | Collaboration |
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2017 | 2017 |
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Radisson Hotel Group Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2020 | 2021 |
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Content Management | Content Management |
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2021 | 2022 |
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Digital Signing | Content Management |
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2021 | 2021 |
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Radisson Hotel Group CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2005 | 2005 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2018 | 2018 |
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Radisson Hotel Group IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
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2013 | 2013 |
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Radisson Hotel Group ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2022 | 2022 |
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Radisson Hotel Group PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Radisson Hotel Group IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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SD-WAN | IaaS |
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2024 | 2024 |
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SD-WAN | IaaS |
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2024 | 2024 |
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Radisson Hotel Group CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Next Generation Firewall | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Radisson Hotel Group
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Radisson Hotel Group Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Radisson Hotel Group IT executives and key decision makers. This section highlights Radisson Hotel Group's latest recorded technology evaluations, including Workday Payroll for Payroll on 2025-10-29, BCD Travel for Travel Management on 2025-04-17, and Snowflake Data Warehouse for Data Warehouse on 2024-09-21. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Radisson Hotel Group digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Radisson Hotel Group Technographics
Radisson Hotel Group is a Leisure and Hospitality organization based in Belgium,
with around 100000 employees and annual revenues of $7.30 billion.
Radisson Hotel Group operates a diverse technology stack with applications such as
SAP S/4 HANA, Harri ATS and Shiji ReviewPro Auto Case Management,
covering areas like ERP Financial, Applicant Tracking System and Case Management.
Radisson Hotel Group has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Harri and Shiji Group.
Radisson Hotel Group recently adopted applications including
Fortinet SD-WAN in 2024, FortiManager in 2024 and Fortinet FortiGate NGFW in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Radisson Hotel Group’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Radisson Hotel Group’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Radisson Hotel Group technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.