Brussels, 1130,
Belgium
Radisson Hotel Group Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Radisson Hotel Group and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 100000 Radisson Hotel Group employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Radisson Hotel Group has purchased the following applications: SAP S/4 HANA for ERP Financial in 2022, Harri ATS for Applicant Tracking System in 2021, Shiji ReviewPro Auto Case Management for Case Management in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Radisson Hotel Group is running and its propensity to invest more and deepen its relationship with SAP , Harri , myMeta Software or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Radisson Hotel Group revenues, which have grown to $7.30 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Radisson Hotel Group intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP Financial Management | n/a | 2022 | 2022 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Harri | Legacy | Harri ATS | Applicant Tracking System | HCM | n/a | 2021 | 2021 |
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Digital Adoption | HCM |
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2023 | 2023 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shiji Group | Legacy | Shiji ReviewPro Auto Case Management | Case Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017, Radisson Hotel Group implemented Shiji ReviewPro Auto Case Management to automate review responses and streamline internal review handling. The deployment followed an initial January 2017 rollout of ReviewPro's Guest Intelligence Suite and went live across 364 properties in the EMEA region in July 2017, positioning the application within the hotel group’s guest experience technology stack and aligning it to the Case Management category for guest feedback workflows.
Shiji ReviewPro Auto Case Management was configured with automation rules, a management response dashboard, and a customized To Do page to prioritize tasks for frontline staff. Functional capabilities implemented include alerting workflows to notify general managers of negative reviews, a centralized case view that surfaces all details per case, and flexible reporting to monitor response performance, consistent with typical Case Management operational modules.
Operational integration remained focused on ReviewPro’s reputation and survey capabilities, with the ACM tool operating alongside Online Reputation Management and Guest Satisfaction Surveys from the same vendor. The system created a negative review view for monitoring at hotel, brand, and group levels, and cases that were not responded to in time were automatically escalated to the customer care center in Dublin under predefined escalation rules.
Governance and process changes were driven by the platform’s automation rules and the management response dashboard, enabling centralized visibility and standard response SLAs across properties. Escalation workflows included billing implications when customer care intervention was triggered, and the vendor provided strategic and operational support plus continuous updates during rollout and post go live.
Within three months of the ACM rollout Radisson Hotel Group halved its review response time, and the team began piloting case management within in stay surveys to extend automated follow up to additional feedback channels. This implementation links Radisson Hotel Group, Shiji ReviewPro Auto Case Management, Case Management, and guest experience operations in a single operational narrative.
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Hotel Property Management | ERP Services and Operations |
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2022 | 2022 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2021 | 2021 |
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Survey and Questionnaire | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2020 | 2021 |
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Content Management | Content Management |
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2021 | 2022 |
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Digital Signing | Content Management |
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2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2022 | 2022 |
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Customer Experience | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2005 | 2005 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2018 | 2018 |
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IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Hardware Asset Management (HAM), Software Asset Management (SAM), IT Asset Management (ITAM), SaaS Spend Management | IT Asset Management |
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2013 | 2013 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2021 | 2021 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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SD-WAN | IaaS |
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2024 | 2024 |
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SD-WAN | IaaS |
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2024 | 2024 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Next Generation Firewall | CyberSecurity |
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2024 | 2024 |
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