Manchester, M90 1QX,
United Kingdom
Radisson Hotel Manchester Technographics
Radisson Hotel Manchester Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Radisson Hotel Manchester and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 163 Radisson Hotel Manchester employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Radisson Hotel Manchester has purchased the following applications: Microsoft 365 for Collaboration in 2015, Adobe Experience Cloud for Customer Experience in 2022, Atlassian Jira Service Desk for IT Service Management in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Radisson Hotel Manchester is running and its propensity to invest more and deepen its relationship with Microsoft , Salesforce , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Radisson Hotel Manchester revenues, which have grown to $32.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Radisson Hotel Manchester intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Radisson Hotel Manchester Tech Stack and Enterprise Applications
Radisson Hotel Manchester Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, Radisson Hotel Manchester implemented Microsoft 365 as its Collaboration platform. The hotel's public website references Microsoft 365, indicating a cloud hosted Microsoft 365 tenancy is in use to deliver productivity and content delivery capabilities for the property.
The Microsoft 365 rollout focuses on core Collaboration capabilities such as enterprise email, document management and sharing, and real time team communication, aligning with standard Microsoft 365 functional modules including Exchange Online, SharePoint Online, OneDrive for Business, and Microsoft Teams. These Collaboration capabilities support hotel business functions including reservations administration, back office operations, and guest services content management.
The public source does not disclose detailed integrations, implementation partner, or governance and rollout specifics. The visible use of Microsoft 365 on the website signals deployment for hosted content and staff collaboration, while specific access controls, retention policies, and third party integrations are not documented in the available source.
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Collaboration | Collaboration |
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2022 | 2022 |
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Radisson Hotel Manchester CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Experience Cloud | Customer Experience | CRM | n/a | 2022 | 2022 |
In 2022 Radisson Hotel Manchester deployed Adobe Experience Cloud to power its public website. Adobe Experience Cloud was used as the hotel’s Customer Experience platform to centralize web content delivery, personalize guest-facing pages, and instrument user behavior for digital marketing and site analytics.
The implementation emphasized core Customer Experience capabilities including web content management, responsive experience delivery, personalization and segmentation, analytics instrumentation, and tag management to support campaign execution on the site. Operational scope focused on the customer-facing website and related digital touchpoints, with content governance and editorial workflows instituted to manage page publishing, campaign lifecycles, and ongoing digital marketing operations.
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Customer Support | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2010 | 2010 |
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Tag Management | CRM |
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2014 | 2014 |
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Radisson Hotel Manchester ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2022 | 2022 |
In 2022, Radisson Hotel Manchester implemented Atlassian Jira Service Desk as its IT Service Management platform and surfaced the service desk via the hotel website. The Atlassian Jira Service Desk deployment provides a web-facing service portal that handles guest-facing requests and internal IT incidents. Configuration emphasizes request intake forms, categorization, and ticket lifecycle management consistent with IT Service Management practices.
Operational scope centers on the Manchester property, supporting front desk operations, facilities coordination, and on-site IT support through ticket queues and role-based assignments. Governance workstreams formalized ownership, escalation paths, and workflow automation within Atlassian Jira Service Desk to route and prioritize requests. The deployment is exposed through the hotel website as the primary access point for guests and staff to log and track service requests.
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Radisson Hotel Manchester PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2013 | 2013 |
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Transactional Email | PaaS |
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2020 | 2020 |
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Radisson Hotel Manchester IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at Radisson Hotel Manchester
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Radisson Hotel Manchester Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| 2024-08-21 | Radisson Hotel Manchester | Evaluated | HansaWorld | HansaWorld Standard ERP | ERP Financial | ERP |