Mississauga, L5N 7Y5, ON,
Canada
RBC Insurance Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by RBC Insurance and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2800 RBC Insurance employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that RBC Insurance has purchased the following applications: Oracle OBIEE for Analytics and BI in 2019, Zoom for Audio Video and Web Conferencing in 2021, Iron Cloud Data Protection for Backup as a Service (BaaS) in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems RBC Insurance is running and its propensity to invest more and deepen its relationship with Oracle , Tableau Software , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing RBC Insurance revenues, which have grown to $2.58 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for RBC Insurance intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle OBIEE | Analytics and BI | Analytics and BI | n/a | 2019 | 2019 | ||
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Data Warehouse | Analytics and BI |
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2019 | 2019 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Zoom Video Communications | Legacy | Zoom | Audio Video and Web Conferencing | Collaboration | n/a | 2021 | 2021 | ||
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Collaboration | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
| Iron Mountain | Legacy | Iron Cloud Data Protection | Backup as a Service (BaaS) | IaaS | n/a | 2017 | 2017 | In 2017, RBC Insurance deployed Iron Cloud Data Protection from Iron Mountain as its Backup as a Service (BaaS) platform to provide centralized cloud backup and protection for core records and operational data. The implementation positioned Iron Cloud Data Protection to support RBC Insurance business functions including Group Client Services, billing, customer service administration, and records management workflows, establishing a direct relationship between RBC Insurance Iron Cloud Data Protection Backup as a Service (BaaS) and operational file handling processes used in Mississauga, ON. Iron Cloud Data Protection was configured to deliver category-aligned capabilities such as scheduled cloud backups, policy-based retention and lifecycle management, encryption for secure transfer and storage, and restore orchestration for operational recovery. The deployment emphasized backup scheduling, access controls and audit logging to align with the insurer requirement for handling confidential information and meeting audit standards, with the full application name Iron Cloud Data Protection referenced in operational procedures and runbooks. The project integrated with existing records management and file retrieval workflows tied to Iron Mountain physical records operations, enabling a hybrid continuity of file access between physical retrieval and cloud-protected digital copies. Governance and process changes included role-based access controls, expanded responsibilities for Workflow Specialists and Customer Service Administrators to manage digital file processes, and training to embed the new backup and retrieval steps into billing and client services procedures. | |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Database Management | IaaS |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2022 | 2022 |
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Call Tracking and Recording | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2019 | 2020 |
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Tag Management | CRM |
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2018 | 2018 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2018 | 2018 |
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Enterprise Content Management | Content Management |
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2018 | 2018 |
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Intelligent Document Processing | Content Management |
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2019 | 2019 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2019 | 2019 |
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Financial Consolidation and Close | EPM |
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2019 | 2019 |
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ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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ERP Financial | ERP Financial Management |
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2018 | 2019 |
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ERP Financial | ERP Financial Management |
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2018 | 2018 |
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Expense Management | ERP Financial Management |
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2018 | 2018 |
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Payment Processing | ERP Financial Management |
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2018 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Insurance Claims Management | ERP Services and Operations |
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2018 | 2018 |
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Insurance Policy Administration | ERP Services and Operations |
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2022 | 2022 |
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Internet of Things
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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IoT Platform | Internet of Things |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2022 | 2022 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Payroll | HCM |
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2021 | 2021 |
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Investment Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Portfolio and Investment Management | Investment Management |
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2012 | 2012 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Risk Management | TRM |
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2009 | 2009 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2022 | 2022 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
Insight Source |
|---|---|---|---|---|---|---|---|---|---|
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Speech Recognition AI | AI-Powered Application |
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2022 | 2022 |
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| First Name | Last Name | Title | Function | Department | Phone | |
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| Date | Company | Status | Vendor | Product | Category | Market |
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