Reddy Ice Holdings, Inc.
5710 Lyndon B Johnson Fwy Suite 300,
Dallas, 75240, TX,
United States
Dallas, 75240, TX,
United States
1 186-682-2548
Manufacturing
Reddy Ice Holdings, Inc. Technographics
Reddy Ice Holdings, Inc. Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Reddy Ice Holdings, Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1100 Reddy Ice Holdings, Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Reddy Ice Holdings, Inc. has purchased the following applications: IBM AS/400 for ERP Financial in 2010, Workday HCM for Core HR in 2012, Olark Live Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Reddy Ice Holdings, Inc. is running and its propensity to invest more and deepen its relationship with IBM , Microsoft , Workday or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Reddy Ice Holdings, Inc. revenues, which have grown to $300.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Reddy Ice Holdings, Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Reddy Ice Holdings, Inc. Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM AS/400 | ERP Financial | ERP Financial Management | n/a | 2010 | 2018 |
In 2010, Reddy Ice Holdings, Inc. implemented IBM AS/400 for ERP Financial to centralize route accounting and core finance transaction processing. The IBM AS/400 platform runs the AS400 program used by Reddy Ice to manage field sales and finance workflows for its distribution operations.
The AS400 program is configured to support route accounting activities including entering driver route sales tickets, posting customer payments on account, balancing driver end of day cash receipts, and performing daily inventory balancing. Functional capabilities implemented include route accounting, cash receipts reconciliation, sales ticket entry, inventory control posting, and accounts receivable transaction processing. Operational coverage spans route accounting, distribution finance, and customer service teams, and the deployment enforces process controls for cash reconciliation and payment posting to maintain accounting accuracy. The IBM AS/400 ERP Financial deployment supports Reddy Ice Holdings, Inc. route accounting, accounts receivable, inventory control, and customer service business functions.
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ERP Financial | ERP Financial Management |
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2015 | 2015 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Workday | Legacy | Workday HCM | Core HR | HCM | n/a | 2012 | 2018 |
In 2012, Reddy Ice Holdings, Inc. implemented Workday HCM. Workday HCM was deployed as the Core HR solution to consolidate payroll and employee master data for operations in the United States, supporting an average payroll population of 2,500 employees across 160 locations in a multi state environment.
The deployment focused on core HR and payroll processing capabilities within Workday HCM, configured to manage employee records, pay calculations, deductions, and time and attendance workflows appropriate to multi state payroll requirements. Functional configuration emphasized centralized payroll processing and standardized workforce administration, with Workday HCM serving as the system of record for HR transactions and payroll events.
Operationally, Workday HCM was used by payroll and HR operations teams to manage all aspects of payroll across plant and distribution sites, enforcing consistent HR processes and role based governance for payroll administration. The implementation aligned Core HR data structures with payroll controls and compliance settings to support multi state tax and regulatory requirements while consolidating HR operational procedures across the company.
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Payroll Tax Compliance | HCM |
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2010 | 2010 |
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Payroll | HCM |
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2011 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2019 | 2019 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Time Clock (Hardware) | HCM |
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2021 | 2021 |
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Time Clock (Hardware) | HCM |
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2016 | 2016 |
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Time Clock (Hardware) | HCM |
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2016 | 2016 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Olark | Legacy | Olark Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Reddy Ice Holdings, Inc. implemented Olark Live Chat on its public website. The deployment uses Olark Live Chat within the Chatbots and Conversational AI category to enable embedded web chat and real-time visitor messaging. The implementation is delivered as a lightweight browser widget that runs on customer-facing pages and routes live conversations to on-duty agents.
Functional capabilities configured include real-time messaging, proactive chat invitations, chat transcript capture, visitor monitoring, and an agent console for session handling. Operational scope focuses on web customer engagement and support workflows, with administration performed through the Olark account console using operator role configuration and business hours controls. The setup follows standard chat deployment patterns for online inquiry handling and site-based customer service for a manufacturing business.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2017 | 2017 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Route Accounting | SCM |
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2020 | 2020 |
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Transportation Management | SCM |
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2015 | 2015 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2002 | 2002 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Reddy Ice Holdings, Inc.
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Apps Being Evaluated by Reddy Ice Holdings, Inc. Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Reddy Ice Holdings, Inc. IT executives and key decision makers. This section highlights Reddy Ice Holdings, Inc.'s latest recorded technology evaluations, including FreshDesk Customer Support for Customer Support on 2025-06-13. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Reddy Ice Holdings, Inc. digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Reddy Ice Holdings, Inc. Technographics
Reddy Ice Holdings, Inc. is a Manufacturing organization based in United States,
with around 1100 employees and annual revenues of $300.0 million.
Reddy Ice Holdings, Inc. operates a diverse technology stack with applications such as
IBM AS/400, Workday HCM and Olark Live Chat,
covering areas like ERP Financial, Core HR and Chatbots and Conversational AI.
Reddy Ice Holdings, Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as IBM, Workday and Olark.
Reddy Ice Holdings, Inc. recently adopted applications including
Accu-Time stride80 in 2021, Cloudflare CDN in 2021 and Olark Live Chat in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Reddy Ice Holdings, Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Reddy Ice Holdings, Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Reddy Ice Holdings, Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.