Reliance Retail
3rd Floor, Court House, Lokmanya Tilak Marg, Dhobi Talao,
Mumbai, 400 002,
India
Mumbai, 400 002,
India
91 1800 891 0001
Retail
Reliance Retail Technographics
Reliance Retail Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Reliance Retail and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 207552 Reliance Retail employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Reliance Retail has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2008, SAP HCM (HR) for Core HR in 2007, SAP BusinessObjects for Analytics and BI in 2010 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Reliance Retail is running and its propensity to invest more and deepen its relationship with SAP , ZipERP , VasyERP Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Reliance Retail revenues, which have grown to $36.68 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Reliance Retail intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Reliance Retail Tech Stack and Enterprise Applications
Reliance Retail ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP | n/a | 2008 | 2009 |
In 2008, Reliance Retail implemented SAP ERP ECC 6.0, establishing an enterprise ERP Financial deployment that centralized core procurement and materials management processes. The SAP ERP ECC 6.0 deployment configured SAP Materials Management MM capabilities to support vendor management, SKU creation, and purchase requisition to purchase order processing within the ERP Financial landscape.
The implementation focused on SAP MM driven workflows for vendor onboarding, vendor mapping to SKUs, PR and PO creation using the SAP MM tool, and inventory receipt processing reflected in GRN and ASN reporting. Operational capabilities included SKU creation and listing, vendor mapping, discount upload processes, and routine use of Excel alongside SAP for transactional data entry and reconciliation.
Operational coverage included Reliance Retail operations in Bengaluru, Karnataka, supporting vendor management and operations teams responsible for SKU and procurement lifecycle activities. Reporting outputs such as GRN report, ASN messages, and stock on hand SOH reports were implemented as part of routine operational reporting and manager level requests.
Governance and process changes centered on formalizing PR PO approval workflows, standardizing vendor onboarding steps within SAP MM, and instituting SKU mapping and discount upload procedures as part of daily operations. SAP ERP ECC 6.0 served as the transactional backbone for procurement, inventory receipt, vendor management, and related operational controls in the ERP Financial category.
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ERP Financial | ERP |
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2022 | 2022 |
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ERP Financial | ERP |
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2021 | 2021 |
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Reliance Retail HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2007 | 2009 |
In 2007 Reliance Retail implemented SAP HCM (HR) as its Core HR application. The rollout was led from the companys HR organization in New Delhi and targeted operational support across Delhi NCR and Mumbai retail footprints.
The SAP HCM (HR) implementation focused on employee life cycle management, staffing workflows, HR operations and shared services capabilities. Configuration work emphasized personnel administration, time management and workforce planning to support Time and Motion Study outputs and staffing requirements for retail formats.
Operational coverage included HR Business Partnership responsibilities across 150 plus stores spanning 11 business formats in Delhi NCR and an additional 15 plus stores in Mumbai, and HR operations for more than 5000 employees across 25 companies and 11 business formats. The program supported core HR processes for recruitment, onboarding, ongoing HR operations and international sourcing for expatriate hires used on strategic projects.
Governance and rollout were organized around centralized HR operations and shared services handling full employee life cycle activities, with an internal project lead coordinating the SAP HRIS implementation. The SAP HCM (HR) deployment is recorded as a successful HRIS delivery for over 5000 employees, and special HR projects such as the Time and Motion Study were completed as part of the program.
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Core HR | HCM |
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2025 | 2025 |
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Payroll | HCM |
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2009 | 2010 |
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Recruiting | HCM |
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2025 | 2025 |
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Recruiting, Candidate Relationship Management | HCM |
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2008 | 2009 |
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Time and Attendance | HCM |
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2008 | 2009 |
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Reliance Retail Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP BusinessObjects | Analytics and BI | Analytics and BI | n/a | 2010 | 2010 |
In 2010, Reliance Retail implemented SAP BusinessObjects as a core component of its Analytics and BI program to support Business Analytics & Intelligence functions. The implementation was executed within a broader BI initiative led from 2007 through 2014, with an 18 person system architecture and analytics team responsible for end to end project lifecycle management, EDW design, validation and production migration of business intelligence capabilities.
The SAP BusinessObjects deployment was built against an enterprise data warehouse architecture and delivered functional modules for inventory reporting, category analytics, store operations dashboards, gross margin reporting, real time stock out and potential stock out reporting, and ad hoc analysis for top and middle management. Development artifacts included BusinessObjects reports and dashboards, SAP BW BIW constructs, analytic model building and role based access configuration for governance.
Integrations were implemented with transactional SAP modules including SAP MM and SAP SD, ETL pipelines using Informatica PowerCenter 8.5.1, and Oracle based data stores. The program also interfaced with SAP BW and subsequently with SAP HANA environments, where SLT server setup, view creation, HANA model building and role creation were executed as part of the retail analytics roadmap.
Operational governance centralized BI ownership in the System Architecture Group and established standards for the EDW and KPI reporting across supply chain, category management, finance, CRM and HR. Delivery teams included business analysts, ETL developers, SAP BIW programmers, BusinessObjects developers, data analysts, data scientists and DBAs, and the program completed multiple proof of concept evaluations for analytics platforms.
The implementation supported advanced analytics use cases such as store segmentation and profiling, new store opening optimization, store sales and margin forecasting, inventory aging and out of stock diagnostics, and was credited internally as one of the best EDW implementations in the retail domain.
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Data Warehouse | Analytics and BI |
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2010 | 2010 |
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Reliance Retail eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2021 | 2021 |
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Reliance Retail SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Allocation and Replenishment | SCM |
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2009 | 2010 |
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Inventory Management | SCM |
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2011 | 2011 |
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Supply Chain Management | SCM |
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2012 | 2012 |
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Warehouse Management | SCM |
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2010 | 2010 |
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Reliance Retail CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2023 | 2023 |
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Customer Data Platform | CRM |
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2023 | 2023 |
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Customer Engagement | CRM |
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2022 | 2022 |
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Customer Loyalty | CRM |
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2007 | 2007 |
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Customer Loyalty | CRM |
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2022 | 2022 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, Sales Engagement | CRM |
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2022 | 2022 |
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Tag Management | CRM |
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2020 | 2020 |
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Reliance Retail ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Incident Management | ITSM |
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2016 | 2016 |
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IT Decision Makers and Key Stakeholders at Reliance Retail
| First Name | Last Name | Title | Function | Department | Phone | |
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CHRO | CXO | HR | |
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Vice President HR Strategy Retail | VP | HR | |
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Vice President, HR Platform & Systems | VP | IT | |
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Senior Vice President Human Resources | VP | HR | |
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Loyalty Manager | Manager | Customer Service | |
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Marketing Manager: Strategic Planning and Loyalty | Manager | Customer Service | |
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Assistant Vice President | Product Management | Digital Transformation | Loyalty Platform Expert | VP | Customer Service | |
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Chief Marketing Manager | CXO | Marketing | |
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Assistant Manager, Customer Retention & Loyalty | Manager | Customer Service | |
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Marketing and Promotions Manager | Manager | Customer Service | |
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Apps Being Evaluated by Reliance Retail Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Reliance Retail IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Reliance Retail digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Reliance Retail Technographics
Reliance Retail is a Retail organization based in India,
with around 207552 employees and annual revenues of $36.68 billion.
Reliance Retail operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP HCM (HR) and SAP BusinessObjects,
covering areas like ERP Financial, Core HR and Analytics and BI.
Reliance Retail has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP.
Reliance Retail recently adopted applications including
Uknowva Core HR in 2025, Uknowva Recruiting and Onboarding in 2025 and SAP CRM in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Reliance Retail’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Reliance Retail’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Reliance Retail technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.