Reliant Energy
910 Louisiana St,
Houston, 77002, TX,
United States
Houston, 77002, TX,
United States
1 713-207-7777
Utilities
Reliant Energy Technographics
Reliant Energy Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Reliant Energy and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1904 Reliant Energy employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Reliant Energy has purchased the following applications: PayPal Braintree for Payment Processing in 2020, Cisco Webex Meetings for Audio Video and Web Conferencing in 2020, Invoca Call Tracking for Call Tracking and Recording in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Reliant Energy is running and its propensity to invest more and deepen its relationship with PayPal , Cisco Systems , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Reliant Energy revenues, which have grown to $576.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Reliant Energy intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Reliant Energy Tech Stack and Enterprise Applications
Reliant Energy ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| PayPal | Legacy | PayPal Braintree | Payment Processing | ERP | n/a | 2020 | 2020 |
In 2020, Reliant Energy implemented PayPal Braintree for Payment Processing on its customer-facing website. The deployment places PayPal Braintree into Reliant Energy's online checkout and customer account payment workflows to process card and digital wallet transactions through the site.
The PayPal Braintree integration was configured using standard client and server SDK patterns, enabling tokenization and vaulted payment methods to reduce PCI scope. Implementation leveraged hosted fields and server-side payment processing flows, and was aligned with common payment processing capabilities such as recurring billing support and fraud signaling to manage online payment acceptance.
Operationally the PayPal Braintree footprint focuses on the web channel, handling customer billing and online payments through the site and customer portal. Governance changes included updates to card on file management and billing reconciliation workflows to align payments with customer account records and collections processes.
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Reliant Energy Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2020 | 2020 |
In 2020, Reliant Energy deployed Cisco Webex Meetings to provide hosted conferencing directly on its public website. Cisco Webex Meetings is the Audio Video and Web Conferencing application used to enable browser-based joining, scheduled sessions, and meeting links for customer engagement and internal collaboration.
The implementation focuses on embedding Webex meeting endpoints and join flows into web pages and customer support pathways, leveraging browser clients and Webex meeting widgets to surface real-time video, audio, screen sharing, recording, and participant control capabilities. Configuration work included meeting scheduling templates, role-based participant controls, and recording capture consistent with standard Audio Video and Web Conferencing functional modules.
Operational governance is managed by corporate IT together with web content teams to provision accounts, enforce access controls, and apply meeting moderation patterns for customer-facing and internal sessions. Reliant Energy’s deployment emphasizes web integration and meeting orchestration, positioning the Cisco Webex Meetings application within site-level engagement workflows and authentication flows for both customers and employees.
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Reliant Energy CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Invoca | Legacy | Invoca Call Tracking | Call Tracking and Recording | CRM | n/a | 2020 | 2020 |
In 2020, Reliant Energy implemented Invoca Call Tracking on its website. Invoca Call Tracking is deployed as a Call Tracking and Recording solution to capture inbound call attribution tied to digital sessions and provide session-level visibility for marketing analytics and phone-based conversion tracing.
The deployment embeds Invoca Call Tracking JavaScript on site pages to enable dynamic number insertion, session linking, call recording, and call attribution workflows. Functional capabilities implemented include call tracking, call recording, call analytics dashboards, and session-level attribution that allow marketing and contact center teams to correlate web behavior with phone conversions. Governance focused on instrumentation standards, number pool configuration, recording retention settings, and attribution window definitions to ensure consistent data ingestion into analytics workflows and downstream caller handling.
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Customer Analytics | CRM |
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2017 | 2017 |
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Customer Engagement | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2012 | 2012 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2012 | 2012 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2020 | 2020 |
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Reliant Energy ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2020 | 2020 |
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Reliant Energy TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Risk Management | TRM |
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2015 | 2015 |
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Reliant Energy PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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Reliant Energy IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2011 | 2011 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Reliant Energy CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at Reliant Energy
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Reliant Energy Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Reliant Energy IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Reliant Energy digital transformation priorities and AI adoption trends.
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FAQ - APPS RUN THE WORLD Reliant Energy Technographics
Reliant Energy is a Utilities organization based in United States,
with around 1904 employees and annual revenues of $576.0 million.
Reliant Energy operates a diverse technology stack with applications such as
PayPal Braintree, Cisco Webex Meetings and Invoca Call Tracking,
covering areas like Payment Processing, Audio Video and Web Conferencing and Call Tracking and Recording.
Reliant Energy has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as PayPal, Cisco Systems and Invoca.
Reliant Energy recently adopted applications including
Artsai in 2021, Salesforce Sales Cloud in 2021 and DigitalOcean Droplets in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Reliant Energy’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Reliant Energy’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Reliant Energy technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.