List of Sabio Virtual Assistant Customers
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Since 2010, our global team of researchers has been studying Sabio Virtual Assistant customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sabio Virtual Assistant for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sabio Virtual Assistant for Chatbots and Conversational AI include: Vodafone Spain, a Spain based Communications organisation with 3770 employees and revenues of $4.41 billion, BGL Group, a United Kingdom based Banking and Financial Services organisation with 3000 employees and revenues of $1.00 billion, Irish Revenue Commissioners, a Ireland based Government organisation with 7033 employees and revenues of $150.0 million, Ministry of Law Singapore, a Singapore based Government organisation with 220 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Sabio Virtual Assistant, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sabio Virtual Assistant customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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BGL Group | Banking and Financial Services | 3000 | $1.0B | United Kingdom | Sabio Group | Sabio Virtual Assistant | Chatbots and Conversational AI | 2021 | n/a | In 2021, BGL Group deployed the Sabio Virtual Assistant as a Chatbots and Conversational AI solution, launching the branded Ask Becky assistant to provide 24/7 online self-service for customers. The implementation positioned the Sabio Virtual Assistant within BGL Group’s CRM and customer self-service estate, with initial trials conducted in the United Kingdom. The solution was built on Nuance based conversational technology and implemented core capabilities typical of enterprise virtual assistants, including natural language understanding and intent classification, conversational flow orchestration, automated document retrieval to surface policy documents, and scripted escalation to human agents when required. Configuration focused on handling common policy and account queries to enable automated deflection from webchat and telephony channels. Operational scope covered BGL Group’s customer contact channel footprint in the UK, with the project scoped as a CRM/customer self-service implementation and trialed in customer-facing web channels. Governance changes included new routing and escalation workflows to integrate the assistant with existing webchat and telephony agent handoff processes, and staged trials prior to broader rollouts. Initial trials reported the assistant handling hundreds of customer queries with a 90% plus success rate, supporting the stated objective of reducing webchat and telephony contact volumes. | |
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Irish Revenue Commissioners | Government | 7033 | $150M | Ireland | Sabio Group | Sabio Virtual Assistant | Chatbots and Conversational AI | 2021 | n/a | In 2021 the Irish Revenue Commissioners deployed the Sabio Virtual Assistant as a Chatbots and Conversational AI implementation to improve taxpayer experience and provide a 24/7 automated service. The deployment targeted telephone interactions, piloting a subset of calls related to tax clearance to validate conversational AI handling on the most used contact channel for the organisation. The Sabio Virtual Assistant implementation comprised a rich conversational design, including over 200 unique dialogue steps, coverage for 18 distinct use cases and the capability to recognise 21 intents, together with speech detection, text to speech and natural language processing components. The virtual agent capability was built to take actual voice calls rather than only typed chat, emphasizing voice experience design and human centred interaction flows. Operationally the solution was integrated into Revenue’s telephony stack and backend transactional system, enabling instant availability and case updates during calls. Within the first six weeks the voicebot handled over 2,000 calls, with 55 percent of calls being handled from start to finish by the virtual agent and 70 percent of first time applicants engaging with the voicebot when submitting applications, demonstrating operational traction in customer service and channel automation. Governance and rollout were run as a focused pilot with customer needs central to design, leveraging voice experience expertise and a conversational AI platform as an accelerator to reduce time to market. Revenue reported improved customer service, reduced costs and increased efficiency, and positioned the Sabio Virtual Assistant for broader organisational adoption across taxpayer service functions. | |
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Ministry of Law Singapore | Government | 220 | $20M | Singapore | Sabio Group | Sabio Virtual Assistant | Chatbots and Conversational AI | 2024 | n/a | In 2024, the Ministry of Law Singapore implemented the Sabio Virtual Assistant, deploying two knowledge based virtual assistants named AskJamie and iLAB for the Legal Aid Bureau. The Sabio Virtual Assistant implementation is classified as Chatbots and Conversational AI and was built on Sabio's Console conversational platform to enable knowledge management driven conversational flows and automated information retrieval for citizens. The agents were configured to surface curated legal aid content and reduce dependence on in person visits by handling common queries and guiding next steps. Deployment used a centralized conversational management architecture within Sabio Console, with configured natural language understanding, knowledge bases, intent routing, and content lookup to support the knowledge based capabilities. Operational scope covered citizen services within the Legal Aid Bureau in Singapore, impacting front line service delivery and information access workflows. Governance consisted of collaborative design and deployment between the Ministry of Law Singapore and Sabio Group, with knowledge updates managed through the Console platform and conversational governance applied to content and escalation rules. The case study explicitly links the implementation to increased efficiency and improved service delivery, and reduced need for in person visits. | |
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Communications | 3770 | $4.4B | Spain | Sabio Group | Sabio Virtual Assistant | Chatbots and Conversational AI | 2023 | n/a |
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