Revenue NSW
132 Marsden Street,
Parramatta, 2150, NSW,
Australia
Parramatta, 2150, NSW,
Australia
61 2 7808 6916
Government
Revenue NSW Technographics
Revenue NSW Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Revenue NSW and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2500 Revenue NSW employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Revenue NSW has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2017, SAP HCM (HR) for Core HR in 2015, Debtrak Debt Collection Software System for Debt Collection and Recovery in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Revenue NSW is running and its propensity to invest more and deepen its relationship with SAP , Debtrak , Atlassian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Revenue NSW revenues, which have grown to $650.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Revenue NSW intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Revenue NSW Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2017 | 2017 |
In 2017 Revenue NSW ran a proof of concept using SAP ERP ECC 6.0 to validate ERP Financial capabilities. The engagement was executed from Parramatta by a SCRUM team and included a Functional FICO analyst responsible for conceptual solution design and playback to the client.
The delivery focused on SAP modules FI CA, RE FX, and PSCD, with configuration and process mapping targeted at contract accounts receivable and collections, real estate contract accounting, and public sector debt management. The Functional FICO analyst produced sprint level solution designs and worked through three week sprints using AGILE methodology to move from concept to playback.
Architecturally the proof of concept positioned a Salesforce front end integrated to an SAP back end, aiming to converge multiple disparate systems into a single platform, with SAP ERP ECC 6.0 providing the ERP Financial transaction and master data services. Integration patterns emphasized front end orchestration and back end financial posting and billing services, aligning Salesforce user journeys with SAP FI CA, RE FX, and PSCD processing.
Governance was delivered through a SCRUM model, sprint based playback cycles, and iterative conceptual design reviews, supporting business process requirements across Revenue NSW finance and revenue operations. The work documented solution scope and functional mappings for ERP Financial operations, without further deployment details provided.
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2015 | 2015 |
In 2015, Revenue NSW implemented SAP HCM (HR) as its Core HR solution. The implementation targeted a public sector workforce of about 2,500 employees and centralized core human resources processes for the agency.
The SAP HCM (HR) deployment emphasized core HR modules aligned to the Core HR category, including personnel administration, organizational management, employee self service functionality, time management and payroll-related HR workflows. Configuration work included front-end SAP HCM screens for HR business users and ESS interfaces for employees, plus structured support for onboarding, induction and learning related to new HR processes.
Operational coverage for the rollout included the Revenue NSW corporate training function based in Parramatta and statewide training activity delivered across New South Wales, with extensive coordination of seminars, webinars and public-facing events. Training records and associated documentation were compiled and electronically stored in TRIM and in training databases, and classroom and blended learning scenarios were validated through system testing prior to delivery.
Governance and process restructuring accompanied the technical deployment, with the training team producing facilitator guides, learner guides and step-by-step manuals, conducting learning needs analysis with business stakeholders, and establishing scheduling, assessment and post-course evaluation workflows. The deployment emphasized coordinated stakeholder engagement, change management through structured training programs and operational readiness checks for systems and venues prior to wider adoption.
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Debtrak | Legacy | Debtrak Debt Collection Software System | Debt Collection and Recovery | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Revenue NSW implemented Debtrak Debt Collection Software System as its core Debt Collection and Recovery application. The implementation established a centralized case management platform to support statutory debt enforcement and billing workflows across the agency.
Debtrak Debt Collection Software System was configured to support payment arrangement intake, payment in full processing, case lifecycle management, and account reconciliation workflows. Configuration emphasized agent-facing case views, automated correspondence generation, and workflow rules for escalation and account holds, aligning system behavior with Revenue NSW collections operational processes.
The platform is used by Revenue NSW debt recovery agents, with recorded usage from April 2022 to present for managing payment arrangements and payment-in-full transactions, and it supports coordination with other NSW organisations to recover debts and fees. Integrations and operational patterns focus on secure data exchange and case handover workflows with external agencies, enabling inter-agency recovery coordination within Revenue NSW statewide collections operations.
Governance was implemented through role-based access controls, case-level workflow controls, and standardized approval paths for payment arrangements, embedding phone and correspondence processing into case workflows. Debtrak Debt Collection Software System provides the operational backbone for Revenue NSW collections under the Debt Collection and Recovery category, driving standardized case routing and resolution processes without explicit outcome metrics provided.
|
Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
|
2022 | 2022 |
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Process Mining | Analytics and BI |
|
2022 | 2022 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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|
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Collaboration | Collaboration |
|
2020 | 2020 |
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Collaboration | Collaboration |
|
2022 | 2022 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Customer Engagement, Customer Experience | CRM |
|
2018 | 2018 |
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Customer Experience | CRM |
|
2022 | 2022 |
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Customer Experience | CRM |
|
2022 | 2022 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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IT Service Management | ITSM |
|
2021 | 2021 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2017 | 2017 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
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Content Delivery Network | IaaS |
|
2022 | 2022 |
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Content Delivery Network | IaaS |
|
2022 | 2022 |
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IT Decision Makers and Key Stakeholders at Revenue NSW
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Revenue NSW Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Revenue NSW IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Revenue NSW digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Revenue NSW Technographics
Revenue NSW is a Government organization based in Australia,
with around 2500 employees and annual revenues of $650.0 million.
Revenue NSW operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, SAP HCM (HR) and Debtrak Debt Collection Software System,
covering areas like ERP Financial, Core HR and Debt Collection and Recovery.
Revenue NSW has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and Debtrak.
Revenue NSW recently adopted applications including
SAP Signavio Process Governance in 2022, SAP Signavio Process Intelligence in 2022 and SAP Signavio Process Collaboration Hub in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Revenue NSW’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Revenue NSW’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Revenue NSW technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.