Riyadh Airports Company
XMHQ+95, King Khalid International Airport,
Riyadh, 13471,
Saudi Arabia
Riyadh, 13471,
Saudi Arabia
966 9200 20090
Transportation
Riyadh Airports Company Technographics
Riyadh Airports Company Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Riyadh Airports Company and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1200 Riyadh Airports Company employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Riyadh Airports Company has purchased the following applications: SAP S/4 HANA for ERP Financial in 2018, SAP SuccessFactors Employee Central for Core HR in 2018, IBM Maximo Application Suite for Enterprise Asset Management in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Riyadh Airports Company is running and its propensity to invest more and deepen its relationship with SAP , IBM , Appian or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Riyadh Airports Company revenues, which have grown to $256.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Riyadh Airports Company intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Riyadh Airports Company Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP S/4 HANA | ERP Financial | ERP Financial Management | Smart National Solutions (SNS) | 2018 | 2018 |
In 2018, Riyadh Airports Company implemented SAP S/4 HANA as its ERP Financial platform, initiating a program to centralize finance, billing, and planning capabilities. Smart National Solutions SNS led the engagement and aligned partners and stakeholders at local and global levels to build a digital platform focused on passenger service, safety, and operational efficiency.
The deployment centered on SAP S/4 HANA, SAP Billing, and SAP BPC as the transactional and financial planning backbone, and included eight SuccessFactors modules delivered by SNS, specifically Employee Central, Recruiting, Onboarding, Performance & Goals, Succession, LMS, Offboarding and On-Prem Payroll. SNS also delivered the Masar System (Hybris) integrated help desk, which consolidates services such as missing luggage support, handicap assistance, traveler feedback, and social media tracking.
Integrations linked the ERP Financial core to billing and planning processes, the Masar System (Hybris) help desk, and SuccessFactors HR workflows, creating cross-functional flows between finance, customer service, operations, and HR. Operational coverage emphasized traveler-facing services and the customer help line, enabling automated complaint intake and coordinated case handling across departments.
SNS followed the SAP Activate agile methodology to guide on-premises and on-cloud deployment phases and to structure governance, partner coordination, and rollout sequencing. During month one more than 18k tickets were opened in the system, over 25k travelers were engaged, and 260k social media posts were tracked, reflecting the scale of the integrated help desk and social monitoring capabilities.
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Subscription and Recurring Billing | ERP Financial Management |
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2018 | 2018 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | Smart National Solutions (SNS) | 2018 | 2018 |
In 2018 Riyadh Airports Company implemented SAP SuccessFactors Employee Central as part of a Core HR rollout tied to a broader SAP digital platform. The deployment was led by Smart National Solutions SNS and aligned local and global partners and stakeholders to improve traveler-facing services and internal HR processes across airport operations.
The implementation of SAP SuccessFactors Employee Central included eight SuccessFactors modules, with explicit deployments of Employee Central, Recruiting, Onboarding, Performance & Goals, Succession, Learning Management System, Offboarding, and On-Prem Payroll. Employee Central served as the core human resources record and workforce profile, while surrounding SuccessFactors modules supported talent lifecycle workflows and on-prem payroll processing.
Architecturally the SAP SuccessFactors Employee Central deployment was integrated with SAP S/4 Hana ERP, SAP Billing, and SAP BPC, and it connected to the Masar System (Hybris) which provides an integrated traveler help desk for missing luggage, handicap assistance, traveler feedback, and social media tracking. SNS followed SAP Activate agile methodology to guide the combined on-premises and cloud deployment model, enabling staged integrations between HR, ERP, billing, financial consolidation, and the traveler service layer.
Governance and rollout emphasized partner and stakeholder alignment across local and global teams, with SNS coordinating digital platform design and operational handoffs to airport customer service and HR operations. The program explicitly targeted full automation and integration of the customer help line and end-to-end complaint resolution workflows to streamline service handling across departments.
Operational outcomes reported during initial operation included over 18,000 tickets opened in month one, interactions with over 25,000 travelers, and 260,000 social media posts tracked through the integrated help desk. The initiative also aimed to accelerate complaint resolution and move toward full automation of customer helpline processes as part of the Core HR and traveler service convergence.
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Learning and Development | HCM |
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2018 | 2018 |
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Offboarding | HCM |
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2018 | 2018 |
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Offboarding | HCM |
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2018 | 2018 |
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Onboarding | HCM |
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2018 | 2018 |
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Payroll | HCM |
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2018 | 2018 |
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Performance and Goal Management | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Succession and Leadership Planning | HCM |
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2018 | 2018 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| IBM | Legacy | IBM Maximo Application Suite | Enterprise Asset Management | ERP Services and Operations | n/a | 2020 | 2021 |
In 2020, Riyadh Airports Company implemented IBM Maximo Application Suite as a centralized Enterprise Asset Management solution to modernize maintenance operations at King Khalid International Airport. The deployment was led in collaboration with IBM and IBM Business Partner eSolutions, establishing Maximo as the primary platform for asset oversight and maintenance orchestration.
The implementation included a comprehensive asset registry and work management configuration, with modules supporting preventive maintenance, work order lifecycle, mobile field execution, and SLA management. Riyadh Airports Company collected and validated system data across every asset at KKIA, ranging from air conditioning units to escalators, and introduced a mobile application to replace maintenance-related email workflows. The team integrated IBM Maximo Application Suite with Cognos Analytics to enable reporting and operational visibility.
Operational coverage focused on airport maintenance and contractor coordination, with service-level agreements established with all contractors and stakeholders engaged during data validation. The configuration emphasized role-based work assignment, mobile-enabled field inspections, and analytics-driven scheduling consistent with Enterprise Asset Management practices, supporting maintenance teams and contractor workflows across the site.
Governance and rollout were executed rapidly, with more than 400 users trained in three weeks and the project completed in seven months, two months faster than the originally planned nine month timeline. The program included change management activities to address workforce concerns, as maintenance workers expressed worry about job displacement and use of the new system for performance evaluation.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2020 | 2021 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Intelligent Document Processing | Content Management |
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2018 | 2018 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Riyadh Airports Company
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Apps Being Evaluated by Riyadh Airports Company Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Riyadh Airports Company IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Riyadh Airports Company digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Riyadh Airports Company Technographics
Riyadh Airports Company is a Transportation organization based in Saudi Arabia,
with around 1200 employees and annual revenues of $256.0 million.
Riyadh Airports Company operates a diverse technology stack with applications such as
SAP S/4 HANA, SAP SuccessFactors Employee Central and IBM Maximo Application Suite,
covering areas like ERP Financial, Core HR and Enterprise Asset Management.
Riyadh Airports Company has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP and IBM.
Riyadh Airports Company recently adopted applications including
IBM Maximo Application Suite in 2020, IBM Cognos Analytics in 2020 and Proofpoint Email Security and Protection in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Riyadh Airports Company’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Riyadh Airports Company’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Riyadh Airports Company technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.