Riyadh, 12381,
Saudi Arabia
Smart National Solutions (SNS)
Smart National Solutions (SNS), a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Smart National Solutions (SNS) collaboration with software players such as Infor, SAP and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Nacita | Transportation | 150 | $10M | Egypt | Infor | Infor WMS | Warehouse Management | 2023 |
In 2023, Nacita implemented Infor WMS as its core Warehouse Management platform to strengthen warehouse and logistics operations. The project was managed and delivered by Smart National Solutions SNS, which led solution configuration and systems integration across Nacita's Cairo warehouse estate.
The deployment focused on core warehouse functional modules including receiving, directed picking, shipping, inventory control and high-fidelity serial-number capture. Infor WMS's built-in serial-number capture and traceability capabilities were configured to handle palletized flows and high-volume SKU populations, addressing use cases such as SIM card and scratch card lots that can exceed 1.4 million units.
Operational coverage extended across Nacita's end-to-end logistics services, linking inbound receiving through picking and shipping workflows, and supporting reverse logistics and aftermarket handling as part of the broader logistics function. SNS provided supply chain consultancy, implementation services and post-deployment support, aligning system workflows with Nacita's operational procedures and minimizing the need for heavy customization.
Governance and process changes centered on instituting stricter traceability controls in receiving and picking, with SNS facilitating standardized procedures and system-enforced checks to ensure serial-number accuracy. The Infor WMS implementation materially enhanced serial-number capture and traceability for Nacita, reinforcing its warehouse and logistics operations and its positioning as an end-to-end logistics provider.
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Riyadh Airports Company | Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP SuccessFactors Employee Central | Core HR | 2018 |
In 2018 Riyadh Airports Company implemented SAP SuccessFactors Employee Central as part of a Core HR rollout tied to a broader SAP digital platform. The deployment was led by Smart National Solutions SNS and aligned local and global partners and stakeholders to improve traveler-facing services and internal HR processes across airport operations.
The implementation of SAP SuccessFactors Employee Central included eight SuccessFactors modules, with explicit deployments of Employee Central, Recruiting, Onboarding, Performance & Goals, Succession, Learning Management System, Offboarding, and On-Prem Payroll. Employee Central served as the core human resources record and workforce profile, while surrounding SuccessFactors modules supported talent lifecycle workflows and on-prem payroll processing.
Architecturally the SAP SuccessFactors Employee Central deployment was integrated with SAP S/4 Hana ERP, SAP Billing, and SAP BPC, and it connected to the Masar System (Hybris) which provides an integrated traveler help desk for missing luggage, handicap assistance, traveler feedback, and social media tracking. SNS followed SAP Activate agile methodology to guide the combined on-premises and cloud deployment model, enabling staged integrations between HR, ERP, billing, financial consolidation, and the traveler service layer.
Governance and rollout emphasized partner and stakeholder alignment across local and global teams, with SNS coordinating digital platform design and operational handoffs to airport customer service and HR operations. The program explicitly targeted full automation and integration of the customer help line and end-to-end complaint resolution workflows to streamline service handling across departments.
Operational outcomes reported during initial operation included over 18,000 tickets opened in month one, interactions with over 25,000 travelers, and 260,000 social media posts tracked through the integrated help desk. The initiative also aimed to accelerate complaint resolution and move toward full automation of customer helpline processes as part of the Core HR and traveler service convergence.
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Riyadh Airports Company | Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP SuccessFactors Recruiting | Recruiting,Applicant Tracking System | 2018 |
In 2018, Riyadh Airports Company implemented SAP SuccessFactors Recruiting as part of a broader SAP SuccessFactors suite deployment, addressing core hiring and applicant tracking requirements. The deployment is classified in the Recruiting,Applicant Tracking System category and was delivered by Smart National Solutions (SNS) in coordination with Riyadh Airports stakeholders.
SNS delivered eight SuccessFactors modules including Employee Central, SAP SuccessFactors Recruiting, Onboarding, Performance & Goals, Succession, LMS, Offboarding and on prem Payroll, configuring the recruiting module to operate alongside Employee Central to support end to end recruitment workflows, onboarding handoffs, and linkages to performance and payroll workflows. Configuration work focused on applicant tracking, candidate data synchronization, requisition management, and onboarding orchestration consistent with Recruiting,Applicant Tracking System functional expectations.
The implementation integrated with SAP S/4 Hana ERP, SAP Billing, and SAP BPC, and extended service automation through the Masar System (Hybris) help desk to centralize traveler complaints, missing luggage handling, handicap assistance, traveler feedback collection and social media tracking. The Masar System (Hybris) connection enabled a consolidated support intake flow that fed customer service interactions into the broader digital platform and HR related workflows where candidate or staff escalation was involved.
SNS followed the SAP Activate agile methodology to guide deployment for both on premises and on cloud solutions, enforcing partner and stakeholder alignment at local and global levels to ensure consistent governance and delivery. Governance emphasized coordinated rollout planning between operational teams, HR, service desks and the S/4 Hana ERP owners to manage cross system data flows and process handoffs.
The initiative explicitly targeted full automation of the customer help line and faster resolutions of complaints, and generated high volume operational signals during go live. During the first month over 18,000 tickets were opened in the system, interactions covered more than 25,000 travelers and 260,000 social media posts were tracked, demonstrating the integrated platform throughput managed alongside SAP SuccessFactors Recruiting.
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP SuccessFactors Onboarding | Onboarding | 2018 |
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP HCM Payroll | Payroll | 2018 |
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP SuccessFactors Offboarding | Offboarding | 2018 |
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP S/4 HANA | ERP Financial | 2018 |
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP Billing and Revenue Innovation Management | Subscription and Recurring Billing | 2018 |
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP SuccessFactors Learning | Learning and Development | 2018 |
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP SuccessFactors Performance and Goals | Performance and Goal Management | 2018 |
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Buyer Intent: Companies Evaluating Smart National Solutions (SNS) Services
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