Riyadh, 12381,
Saudi Arabia
Smart National Solutions (SNS)
Smart National Solutions (SNS), a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Smart National Solutions (SNS) collaboration with software players such as Infor, SAP and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Nacita | Transportation | 150 | $10M | Egypt | Infor | Infor WMS | Warehouse Management | 2023 |
In 2023, Nacita implemented Infor WMS as its core Warehouse Management platform to strengthen warehouse and logistics operations. The project was managed and delivered by Smart National Solutions SNS, which led solution configuration and systems integration across Nacita's Cairo warehouse estate.
The deployment focused on core warehouse functional modules including receiving, directed picking, shipping, inventory control and high-fidelity serial-number capture. Infor WMS's built-in serial-number capture and traceability capabilities were configured to handle palletized flows and high-volume SKU populations, addressing use cases such as SIM card and scratch card lots that can exceed 1.4 million units.
Operational coverage extended across Nacita's end-to-end logistics services, linking inbound receiving through picking and shipping workflows, and supporting reverse logistics and aftermarket handling as part of the broader logistics function. SNS provided supply chain consultancy, implementation services and post-deployment support, aligning system workflows with Nacita's operational procedures and minimizing the need for heavy customization.
Governance and process changes centered on instituting stricter traceability controls in receiving and picking, with SNS facilitating standardized procedures and system-enforced checks to ensure serial-number accuracy. The Infor WMS implementation materially enhanced serial-number capture and traceability for Nacita, reinforcing its warehouse and logistics operations and its positioning as an end-to-end logistics provider.
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Riyadh Airports Company | Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP SuccessFactors Performance and Goals | Performance and Goal Management | 2018 |
In 2018, Riyadh Airports Company implemented SAP SuccessFactors Performance and Goals as part of a broader SAP SuccessFactors program delivered by Smart National Solutions. The deployment explicitly focused on Performance and Goal Management to strengthen human resources and talent management processes across the airport operator.
SNS delivered a multi-module SuccessFactors configuration, implementing eight SuccessFactors modules including Employee Central, Recruiting, Onboarding, Performance & Goals, Succession, LMS, Offboarding, and On-Prem Payroll. The SAP SuccessFactors Performance and Goals implementation was configured to support goal cascades, performance review workflows, and competency-based assessments consistent with Performance and Goal Management functional patterns.
The SuccessFactors suite was integrated into a larger SAP landscape, with explicit ties to S/4 HANA ERP, SAP Billing, and SAP BPC, and connected to the Masar System Hybris powered traveler help desk. Operational coverage extended beyond HR into customer-facing service orchestration, with the Masar System enabling missing luggage management, handicap assistance coordination, traveler feedback intake, and social media tracking as part of the integrated help desk.
Governance and rollout followed SAP Activate agile methodology, with SNS coordinating stakeholder alignment across local and global partners to build a unified digital platform. Implementation governance included cross-functional workflow restructuring between HR, operations, and customer service to enable automated case handling and performance-linked service processes.
Outcomes recorded during the initial operational period reflected high engagement with the integrated platform, with over 18,000 tickets opened in month one, interactions involving more than 25,000 travelers, and 260,000 social media posts tracked. The program emphasized full automation of the customer helpline and faster resolutions for traveler complaints, tying SAP SuccessFactors Performance and Goals into operational service metrics and workforce performance processes.
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Riyadh Airports Company | Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP SuccessFactors Learning | Learning and Development | 2018 |
In 2018, Riyadh Airports Company implemented SAP SuccessFactors Learning as part of a coordinated HR and talent technology program. Riyadh Airports Company deployed SAP SuccessFactors Learning to strengthen Learning and Development and to integrate learning workflows with broader HR and customer service platforms across the airport group, with Smart National Solutions (SNS) as the systems integrator.
SNS delivered eight SuccessFactors modules including Employee Central, Recruiting, Onboarding, Performance & Goals, Succession, LMS, Offboarding and On-Prem Payroll, with SAP SuccessFactors Learning serving as the LMS and central learning catalog. The SAP SuccessFactors Learning implementation covered core Learning and Development capabilities such as course catalog management, enrollment and assignment automation, compliance and competency tracking, and reporting tied to Employee Central for user profile and role based entitlements.
The implementation was integrated into a wider SAP landscape delivered by SNS that included S/4 Hana ERP, SAP Billing, and SAP BPC, plus the Masar System Hybris based traveler help desk. Integration points emphasized HR master data synchronization with Employee Central, on-prem payroll linkage, and cross system event flows between the LMS and S/4 Hana ERP and billing where training completions and role changes inform broader workforce and operational processes. SNS followed SAP Activate as the delivery methodology, supporting both on-premises and cloud deployment patterns where needed.
Governance and rollout emphasized partner and stakeholder alignment across local and global teams, and process automation goals extended beyond HR into traveler services via the Masar help desk to improve complaint resolution and customer interactions. Operational volumes during initial rollout were high, with over 18k tickets opened in the system in month one, interactions with over 25k travelers, and 260k social media posts tracked, demonstrating immediate cross functional usage across HR, talent management and customer service functions.
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP SuccessFactors Recruiting | Recruiting,Applicant Tracking System | 2018 |
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP SuccessFactors Onboarding | Onboarding | 2018 |
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP SuccessFactors Succession and Development | Succession and Leadership Planning | 2018 |
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP S/4 HANA | ERP Financial | 2018 |
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP SuccessFactors Employee Central | Core HR | 2018 |
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP HCM Payroll | Payroll | 2018 |
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Transportation | 1200 | $256M | Saudi Arabia | SAP | SAP SuccessFactors Offboarding | Offboarding | 2018 |
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Buyer Intent: Companies Evaluating Smart National Solutions (SNS) Services
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