Royal Credit Union
200 Riverfront Terrace,
Eau Claire, 54703, WI,
United States
Eau Claire, 54703, WI,
United States
1 715-833-8111
Banking and Financial Services
Royal Credit Union Technographics
Royal Credit Union Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Royal Credit Union and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 600 Royal Credit Union employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Royal Credit Union has purchased the following applications: Jack Henry Ensenta for Payment Processing in 2018, AppWorx Workload Automation for Business Process Management in 2017, TimeTrade Scheduling for Online Meeting Scheduling in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Royal Credit Union is running and its propensity to invest more and deepen its relationship with Jack Henry & Associates , Alacriti , Alogent or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Royal Credit Union revenues, which have grown to $200.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Royal Credit Union intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Royal Credit Union Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jack Henry & Associates | Legacy | Jack Henry Ensenta | Payment Processing | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, Royal Credit Union implemented Jack Henry Ensenta for Payment Processing on its public website. The deployment positions Jack Henry Ensenta as the credit union's Payment Processing application for customer-facing payments and online bill pay. Royal Credit Union Jack Henry Ensenta Payment Processing supports retail member payment flows through the website.
Jack Henry Ensenta is configured to provide web-hosted payment gateway capabilities, including card and ACH processing, tokenization, hosted checkout pages, recurring payments, and transaction reconciliation workflows, consistent with Payment Processing category functionality. Configurations emphasize hosted checkout and tokenization to reduce direct card data handling, plus settlement and reporting feeds for back-office accounting and payments operations.
Operational coverage centers on online banking and payments operations, with payments and operations teams responsible for transaction monitoring, authorization handling, and dispute processing. Governance is organized around payment operations and compliance workflows, coordinating with Jack Henry & Associates for application updates and operational support. The implementation is embedded on the Royal Credit Union website as the primary web-facing payment processing layer.
|
|
|
|
|
Payment Processing | ERP Financial Management |
|
2023 | 2023 |
|
|
|
|
|
Payment Processing | ERP Financial Management |
|
2025 | 2025 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Broadcom | Legacy | AppWorx Workload Automation | Business Process Management | ERP Services and Operations | n/a | 2017 | 2017 |
In 2017 Royal Credit Union deployed AppWorx Workload Automation as a Business Process Management application to centralize job scheduling and workload orchestration within its IT operations. The deployment emphasized configuration for high availability and automated production workflows on the institution's operational infrastructure.
AppWorx Workload Automation was configured to manage scheduled jobs, batch workflows and recurring maintenance tasks, with automation implemented through batch files, PowerShell, VBScript and WMI according to the systems administration practices detailed in internal notes. The systems administrator served as team lead for a 4.5.1 upgrade, performed routine patching and upgrades, and used system monitoring and SQL reporting tools to optimize system performance. Implemented capabilities included job scheduling, workflow automation, monitoring and runbook driven maintenance aligned to Business Process Management requirements.
Operational coverage focused on IT operations and systems administration supporting core banking operational processes, with the administrator working in an environment that included FISERV DNA software. Governance relied on established procedures, documented runbooks and training and mentoring to standardize scheduling, incident response and maintenance workflows. Royal Credit Union AppWorx Workload Automation Business Process Management supported productivity improvement by automating repetitive tasks and consolidating operational control within the United States IT environment.
|
|
|
|
|
Core Banking | ERP Services and Operations |
|
2017 | 2017 |
|
|
|
|
|
Digital Banking | ERP Services and Operations |
|
2018 | 2018 |
|
|
|
|
|
Point Of Sale | ERP Services and Operations |
|
2025 | 2025 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| TimeTrade | Legacy | TimeTrade Scheduling | Online Meeting Scheduling | Collaboration | n/a | 2020 | 2020 |
In 2020, Royal Credit Union implemented TimeTrade Scheduling as a customer facing booking layer embedded on their public website. TimeTrade Scheduling was used to provide Online Meeting Scheduling for member appointments across retail banking channels and to streamline appointment intake for branch and remote interactions.
Configuration focused on an appointment type catalog, service durations, staff availability windows, booking window controls, and automated confirmation and reminder messaging. The TimeTrade Scheduling implementation exposed embedded booking widgets and dedicated scheduling pages to enable self service appointment selection, controlled capacity, and staff assignment workflows.
Operational scope centered on branch operations and member services, with scheduling workflows supporting both in person consultations and virtual meetings. The deployment included calendar synchronization to staff schedules and routing rules to assign appointments to branch teams while preserving operational coverage and staff availability governance.
Governance and process changes established role based access for branch managers, cancellation and rescheduling policies, and booking rules to manage intake cadence. TimeTrade Scheduling on the website was accompanied by adjustments to front office scheduling coordination and queue handling to align member intake with existing service workflows.
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Experience | CRM |
|
2018 | 2018 |
|
|
|
|
|
Data Management Platform | CRM |
|
2022 | 2022 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Digital Advertising Platform | CRM |
|
2021 | 2021 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2020 |
|
|
|
|
|
Tag Management | CRM |
|
2021 | 2021 |
|
TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
AML, Fraud and Compliance | TRM |
|
2020 | 2020 |
|
PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Transactional Email | PaaS |
|
2019 | 2019 |
|
IT Decision Makers and Key Stakeholders at Royal Credit Union
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Royal Credit Union Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Royal Credit Union IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Royal Credit Union digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Royal Credit Union Technographics
Royal Credit Union is a Banking and Financial Services organization based in United States,
with around 600 employees and annual revenues of $200.0 million.
Royal Credit Union operates a diverse technology stack with applications such as
Jack Henry Ensenta, AppWorx Workload Automation and TimeTrade Scheduling,
covering areas like Payment Processing, Business Process Management and Online Meeting Scheduling.
Royal Credit Union has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Jack Henry & Associates, Broadcom and TimeTrade.
Royal Credit Union recently adopted applications including
Alogent Unify in 2025, Blue Sage LION Consumer POS in 2025 and Alacriti Orbipay in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Royal Credit Union’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Royal Credit Union’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Royal Credit Union technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.