Olongapo, 2222,
Philippines
Royal Duty Free Shops Technographics
Royal Duty Free Shops Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Royal Duty Free Shops and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 250 Royal Duty Free Shops employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Royal Duty Free Shops has purchased the following applications: Shopify Plus for eCommerce in 2022, JDA Merchandise Management System for Inventory Management in 2023, GoDaddy for Application Hosting and Computing Services in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Royal Duty Free Shops is running and its propensity to invest more and deepen its relationship with Shopify , Blue Yonder , GoDaddy or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Royal Duty Free Shops revenues, which have grown to $40.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Royal Duty Free Shops intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Royal Duty Free Shops Tech Stack and Enterprise Applications
Royal Duty Free Shops eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Shopify | Legacy | Shopify Plus | eCommerce | eCommerce | n/a | 2022 | 2022 |
In 2022, Royal Duty Free Shops implemented Shopify Plus. The company uses Shopify on their website to run its eCommerce storefront and online retail operations. The deployment covers product catalog management, storefront theming, checkout workflows, promotions, and order management aligned with retail merchandising needs.
Shopify Plus is provisioned as a cloud hosted SaaS storefront integrated into the public website, providing centralized administration for catalog, pricing, and customer accounts. Implementation emphasized configuration of checkout customization, site content controls, and backend order workflows that support sales, merchandising, and customer service teams. Governance was organized around a central admin model with role based access and merchandising approval paths to control product publishing and promotion rollout. The implementation reflects standard eCommerce operational patterns for a 250 employee retail organization.
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Royal Duty Free Shops SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Blue Yonder | Legacy | JDA Merchandise Management System | Inventory Management | SCM | n/a | 2023 | 2023 |
In 2023, Royal Duty Free Shops configured the JDA Merchandise Management System from Blue Yonder to standardize inventory controls and audit workflows across its retail operations. The deployment targeted core Inventory Management capabilities to support the Audit and Compliance function and Loss Prevention staff in a Philippines based retail chain with approximately 250 employees.
The JDA Merchandise Management System was configured for merchandising master data, inventory control, replenishment logic, receiving and dispatch transaction tracking, and stock correction workflows. Functional emphasis was placed on inventory visibility, transaction timestamping for audit trails, and automated report generation to produce the written working papers, summaries, and draft audit reports used by audit teams.
Operational scope focused on store level operations and the Loss Prevention Audit division, where staff perform random inventory checks, inventory take validations, and on site assessments driven by system reports. Implementation aligned with documented loss prevention duties including preparation and safe keeping of observation reports, routing of reports to store personnel on prescribed schedules, and retention of confidential audit records.
Governance and process changes formalized the audit program into system assisted checklists and report workflows, embedding JDA Merchandise Management System output into compliance monitoring and store performance reviews. The configuration supports the stated objectives of data accuracy, shrinkage management, timeliness, and quality of audit output, and job descriptions for Loss Prevention cite knowledge of JDA Merchandise Management System and DSS as an advantage.
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Warehouse Management | SCM |
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2022 | 2022 |
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Royal Duty Free Shops IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| GoDaddy | Legacy | GoDaddy | Application Hosting and Computing Services | IaaS | n/a | 2019 | 2019 |
In 2019, Royal Duty Free Shops deployed GoDaddy to host its public website under the Application Hosting and Computing Services category. GoDaddy is the application providing web hosting and domain management functionality for royalsubic.com, supporting the company website and online storefront capabilities.
The implementation configures GoDaddy hosting resources, DNS management, control panel access, and standard certificate provisioning to serve product catalogs and marketing content. Operational scope is focused on the digital storefront and marketing functions for the Philippines-based retailer, with administrative workflows centered on GoDaddy’s management console and hosting administration rather than additional named integrations.
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IT Decision Makers and Key Stakeholders at Royal Duty Free Shops
| First Name | Last Name | Title | Function | Department | Phone | |
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Accounting | Manager | Finance | |
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AVP - Finance | VP | Finance | |
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IT Manager | Manager | IT | |
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Apps Being Evaluated by Royal Duty Free Shops Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||