About the Customer
The Robert Wood Johnson University Hospital (RWJUH) is an American 965-bed hospital with campuses in New Brunswick (Robert Wood Johnson University Hospital New Brunswick), and Somerville, New Jersey (Somerset Medical Center), and serves as a flagship hospital of RWJBarnabas Health.
Scope and Challenges
RWJUH implemented an integrated workforce management suite of solutions from Kronos Incorporated to improve productivity and engage employees for even better patient outcomes. Hospitals of all sizes are looking to transform operations to meet the pressing demands related to patient care delivery and reimbursements. That's why RWJUH is using time and attendance, employee scheduling, workforce analytics, and mobile applications from Kronos.
Outcome and Implications
Kronos helps the hospital gain insights into employee data and improve reporting, enabling RWJUH to match labor levels to fluctuating patient volume and control costs. In fact, RWJUH exceeded its goals and to date has realized cost savings of more than $10 million with Kronos.
The full Kronos suite ultimately enables RWJUH to easily monitor data and compare it to benchmarks, budget volumes, and patient demand, helping the hospital minimize unnecessary overtime, overstaffing, and inflated costs. Employees also are more empowered and engaged to deliver the best possible patient care.
"With today's healthcare challenges, just accumulating a lot of data is not enough. We needed data that would help us improve operations, make evidence-based decisions, and take the most appropriate action. The Kronos full suite workforce management solution has given us a much better way to make on-demand, data-driven decisions. Not only has the solution helped us meet our productivity goals; it has also enabled us to build a high-performance workforce to deliver outstanding patient care." - said Christine Silvia, Productivity manager, Robert Wood Johnson University Hospital.
"Hospitals today need to identify, predict, and manage opportunities for productivity gains while improving the quality of their services. Yet how can they achieve productivity gains, keep employees engaged, and stay within budget when they lack insight into data related to their workforce? Robert Wood Johnson University Hospital is an example of a progressive hospital that is taking great strides toward achieving this with the Kronos workforce management suite." - said Susan M. Reese, MBA, RN, CPHIMS, Director, Healthcare Practice Group at Kronos.
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