SAI Global
205 West Wacker Drive, Suite 1800,
Chicago, 60606, IL,
United States
Chicago, 60606, IL,
United States
1 678-992-0262
Professional Services
SAI Global Technographics
SAI Global Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by SAI Global and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 SAI Global employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that SAI Global has purchased the following applications: Epicor ERP for ERP Financial in 2015, JobAdder ATS for Applicant Tracking System in 2018, Terminus Chat Experiences for Chatbots and Conversational AI in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems SAI Global is running and its propensity to invest more and deepen its relationship with Epicor , IgniteTech , JobAdder or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing SAI Global revenues, which have grown to $450.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for SAI Global intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
SAI Global Tech Stack and Enterprise Applications
SAI Global ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Epicor | Legacy | Epicor ERP | ERP Financial | ERP | n/a | 2015 | 2015 |
In 2015, SAI Global implemented Epicor ERP to centralize invoice processing for its online book sales and financial transactions. Epicor ERP, categorized as ERP Financial, was integrated with Salesforce.com and the companys Online Book Store to ensure order capture and invoicing continuity across sales and finance systems.
The implementation concentrated on invoice processing and order-to-cash orchestration within Epicor ERP, configured to receive transactional feeds from the web storefront. Installation and configuration activities were completed in non-prod and production environments, with custom web applications developed using ASP.NET 3.0 and 4.0, MVC, Entity Framework, C Sharp, WCF and JavaScript to bridge storefront workflows and ERP posting logic.
Data integration and reporting elements were delivered using SQL Server technologies, Epicor ERP consumed purchase records from the Online Book Store and Salesforce.com, while ETL processes were handled with SSIS for export and import of transactional data. Reporting and analytics for finance and operations were implemented with SQL Server Reporting Services using parameterized reports and stored procedures, and SQL Server Management Studio was used to create databases, tables, views, stored procedures and backups.
Operational and support responsibilities included installing and configuring applications across environments, handling production issues in WCF services, and maintaining data pipelines and database artifacts. The implementation directly affected sales and finance business functions supporting publisher book sales, aligning online purchase capture from the Online Book Store with invoice management inside Epicor ERP.
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ERP Financial | ERP |
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2010 | 2010 |
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SAI Global HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| JobAdder | Legacy | JobAdder ATS | Applicant Tracking System | HCM | n/a | 2018 | 2018 |
In 2018, SAI Global implemented JobAdder ATS using the Applicant Tracking System to centralize candidate intake and hiring workflows. SAI Global is a global risk management solutions organisation with approximately 2,000 employees, and the deployment targeted recruitment areas that required very high volume hiring. The implementation established JobAdder ATS as the primary platform for capturing applications and maintaining a single candidate record across open roles.
JobAdder ATS was configured to support standard Applicant Tracking System capabilities including candidate tracking, pipeline management, job posting and application capture, automated screening workflows, and interview scheduling and communication templates. The deployment emphasized candidate experience management, enabling recruiters to track status changes, send coordinated communications, and manage candidate touchpoints through configurable pipelines. System configuration focused on streamlining high-volume workflows and reducing manual status tracking for talent acquisition teams.
Operational coverage centered on SAI Global talent acquisition and HR teams supporting high-volume hiring queues, with hiring managers consuming candidate pipelines and status updates from JobAdder ATS. Governance changes included standardized pipeline stages and accountability for candidate progression, plus role-based access for recruiters and hiring managers. The organization reported that JobAdder ATS was very beneficial for keeping track of candidates and managing the candidate experience.
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Applicant Tracking System | HCM |
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2020 | 2020 |
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SAI Global AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Terminus | Legacy | Terminus Chat Experiences | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, SAI Global implemented Terminus Chat Experiences on its website. The deployment uses the Terminus Chat Experiences application within the Chatbots and Conversational AI category to deliver customer facing conversational interactions and web lead capture, aligning the application to digital customer engagement and web commerce support functions. The implementation scope is the corporate website and it explicitly supports marketing and customer service workflows through on-site conversational experiences.
Configuration emphasized embedded web chat widgets, conversational UI flows, intent driven scripting, form based lead capture, and routing automation consistent with Chatbots and Conversational AI capabilities. Terminus Chat Experiences was instrumented for session analytics and conversation logging to inform content iterations, and conversational playbooks were established to standardize responses. Governance and operational ownership were assigned to marketing and customer service stakeholders to manage content authoring, response rules, and staged rollout across site pages.
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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SAI Global Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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SAI Global Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Web Content Management | Content Management |
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2015 | 2015 |
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Web Content Management | Content Management |
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2018 | 2018 |
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SAI Global eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2015 | 2015 |
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SAI Global CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2017 | 2017 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2020 | 2020 |
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Tag Management | CRM |
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2020 | 2020 |
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SAI Global ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2018 | 2018 |
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SAI Global TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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SAI Global PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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SAI Global IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Backup as a Service (BaaS) | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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Content Delivery Network | IaaS |
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2016 | 2016 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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SAI Global CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2012 | 2012 |
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IT Decision Makers and Key Stakeholders at SAI Global
| First Name | Last Name | Title | Function | Department | Phone | |
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HR Director APAC | Director | HR | |
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Senior HR Manager | Manager | HR | |
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Chief Financial Officer | CXO | Finance | |
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Global Head of Engineering - Cloud Operations | Director | IT | |
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Director of Cloud Engineering and DevOps | Director | IT | |
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Director of Enterprise Architecture | Director | IT | |
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CTIO | CXO | Finance | |
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Financial Controller | Director | Finance | |
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Head of Finance | Director | IT | |
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GM Technology and Product Operations | Director | IT | |
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Director of Operations for Management Systems | Director | Operations | |
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Apps Being Evaluated by SAI Global Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from SAI Global IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the SAI Global digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD SAI Global Technographics
SAI Global is a Professional Services organization based in United States,
with around 2000 employees and annual revenues of $450.0 million.
SAI Global operates a diverse technology stack with applications such as
Epicor ERP, JobAdder ATS and Terminus Chat Experiences,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
SAI Global has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Epicor, JobAdder and Terminus.
SAI Global recently adopted applications including
Cloudflare CDN in 2024, Usercentrics Consent Management Platform (CMP) in 2023 and Terminus Chat Experiences in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of SAI Global’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates SAI Global’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete SAI Global technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.