Salford City Council
Salford Civic Centre, Chorley Road, Swinton,
Salford, M27 5AW,
United Kingdom
Salford, M27 5AW,
United Kingdom
44 16 1793-2500
Government
Salford City Council Technographics
Salford City Council Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Salford City Council and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6806 Salford City Council employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Salford City Council has purchased the following applications: SAP ERP ECC 6.0 for ERP Financial in 2015, Jobtrain ATS for Applicant Tracking System in 2020, Click4Assistance for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Salford City Council is running and its propensity to invest more and deepen its relationship with SAP , Jobtrain Solutions , Click4Assistance or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Salford City Council revenues, which have grown to $1.18 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Salford City Council intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Salford City Council Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP ERP ECC 6.0 | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, Salford City Council implemented SAP ERP ECC 6.0 as its on-premise ERP Financial core for council finance, payroll and procurement processing. SAP ERP ECC 6.0 is the primary application that underpins financial management and transactional services delivered to the council and to external clients.
The deployment is configured around core financial modules including general ledger, accounts payable and receivable, payroll processing and procurement workflows, with configuration to support statutory financial controls and transactional auditability. Configuration emphasizes centralized ledger control and workflow-driven procurement approvals and scheduled payroll runs, reflecting standard ERP Financial functional patterns for public sector finance and payroll operations.
With SAP ERP ECC 6.0 approaching end of life, Salford City Council is preparing to upgrade its on-premise installation to SAPs latest technology and is conducting a soft market test to gather supplier intelligence on timescales and indicative budget. The soft market testing requests completed questionnaires by 5pm on Monday 12th February 2024 and will hold supplier workshops in March 2024, and it explicitly invites responses covering ERP solutions and best of breed HR and payroll, and finance and procurement options.
Governance for the review is structured to evaluate technical upgrade paths, deployment architecture choices and service delivery models that sustain core business services, using standardized questionnaires and supplier workshops to ensure consistent vendor information. The council intends to use the market intelligence to inform procurement decisions for the SAP ERP ECC 6.0 ERP Financial estate and potential service delivery transformation.
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ERP Financial | ERP Financial Management |
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2016 | 2017 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Jobtrain Solutions | Legacy | Jobtrain ATS | Applicant Tracking System | HCM | n/a | 2020 | 2020 |
In 2020, Salford City Council deployed Jobtrain ATS Applicant Tracking System. Jobtrain ATS is implemented on the council careers site to publish vacancies and capture candidate applications through embedded web forms and online application workflows.
The implementation centralizes vacancy management and candidate tracking across council recruitment and HR functions, delivering core Applicant Tracking System capabilities such as job posting, application intake, shortlisting workflows, and candidate status tracking. The deployment is web-hosted and surfaced on Salford City Council's website, enabling candidate-facing workflows and automated application capture into Jobtrain ATS, with HR governance focused on vacancy approval controls and hiring workflow configuration to align departmental recruitment processes.
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Core HR | HCM |
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2015 | 2015 |
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Employee Self Service | HCM |
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2015 | 2015 |
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Payroll | HCM |
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2015 | 2015 |
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Time and Attendance | HCM |
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2015 | 2015 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Click4Assistance | Legacy | Click4Assistance | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Salford City Council implemented Click4Assistance as an online chat software to support resident-facing customer service operations. The Click4Assistance deployment was positioned as a core component of the council’s digital first strategy and targeted the customer and digital service function responsible for citizen interactions.
The implementation centered on a live chat facility provided by Click4Assistance, enabling synchronous text-based conversations and higher agent concurrency. Salford configured the chat capability so call handlers can respond to four enquiries via live chat at any one time compared to single-line phone handling, a change intended to streamline resourcing and manage digital contact volumes. Early-stage discussions during procurement included evaluation of solution capabilities, security considerations, and strategy alignment with service design objectives.
Operational coverage focused on customer services for residents across the city of Salford, with the council citing that around 85% of citizens were digitally capable as justification for the channel. The deployment was integrated into an end-to-end approach that encompassed digital channels, telephony, and face-to-face contact, positioning Click4Assistance within broader contact handling workflows and channel routing strategies.
Governance and rollout were tied to the council’s service redesign efforts and external recognition, the live chat facility being included in the council’s award submission during Digital Leaders week 2018 when Salford City Council won Digital Council of the Year and the overall Digital Leader title. Senior leaders framed the chat implementation as evidence of providing services in the way residents want, and the Click4Assistance implementation was cited as a practical element of that governance-driven, customer-focused operating model.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2018 | 2018 |
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Data Warehouse | Analytics and BI |
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2015 | 2015 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Document Management | Content Management |
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2024 | 2025 |
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Web Content Management | Content Management |
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2010 | 2010 |
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Web Content Management | Content Management |
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2017 | 2017 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Digital Workspace | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Salford City Council
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Salford City Council Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD Salford City Council Technographics
Salford City Council is a Government organization based in United Kingdom,
with around 6806 employees and annual revenues of $1.18 billion.
Salford City Council operates a diverse technology stack with applications such as
SAP ERP ECC 6.0, Jobtrain ATS and Click4Assistance,
covering areas like ERP Financial, Applicant Tracking System and Chatbots and Conversational AI.
Salford City Council has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as SAP, Jobtrain Solutions and Click4Assistance.
Salford City Council recently adopted applications including
Objective Keyplan in 2024, Jobtrain ATS in 2020 and Postmark in 2020,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Salford City Council’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Salford City Council’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Salford City Council technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.