San Jose Water
110 West Taylor St.,
San Jose, 95110-2131, CA,
United States
San Jose, 95110-2131, CA,
United States
1 408-279-7900
Utilities
San Jose Water Technographics
San Jose Water Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by San Jose Water and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 385 San Jose Water employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that San Jose Water has purchased the following applications: InvoiceCloud Digital Billing and Payment for AR Automation in 2023, ADP Workforce Now for Core HR in 2016, Oracle Utilities Mobile Workforce Management for Field Service Management in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems San Jose Water is running and its propensity to invest more and deepen its relationship with Invoice Cloud , Oracle , ADP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing San Jose Water revenues, which have grown to $59.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for San Jose Water intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
San Jose Water Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Invoice Cloud | Legacy | InvoiceCloud Digital Billing and Payment | AR Automation | ERP Financial Management | n/a | 2023 | 2023 |
In 2023 San Jose Water implemented InvoiceCloud Digital Billing and Payment. The utility signed and implemented InvoiceCloud in September 2023 and launched the new customer portal on September 18, 2023 as a strategic payment technology to modernize billing and expand digital payment channels.
The deployment targeted AR Automation for utility payments, configuring electronic bill presentment, online payment processing, and a customer self service portal as core functional modules. Implementation focused on expanding digital payment channels and account management capabilities inherent to the InvoiceCloud Digital Billing and Payment solution.
InvoiceCloud was integrated with San Jose Water's Oracle Utilities CIS to synchronize customer accounts, automate payment posting, and support reconciliation processes. The integration concentrated operational coverage on finance and customer service functions across San Jose Water's California service area, centralizing accounts receivable workflows.
Rollout and governance were executed during September 2023 with a single portal go live, shifting transaction handling toward automated posting and customer self service. The InvoiceCloud Digital Billing and Payment portal reached 70% digital payment adoption within the first three months and reduced staff workloads, strengthening San Jose Water's AR Automation capability.
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ERP Financial | ERP Financial Management |
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2016 | 2016 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ADP | Legacy | ADP Workforce Now | Core HR | HCM | n/a | 2016 | 2016 |
In 2016, San Jose Water implemented ADP Workforce Now as its Core HR platform. The deployment established ADP Workforce Now to manage centralized payroll processing and employee record management across weekly, bi-weekly and monthly payroll cycles for salaried and hourly staff, and to formalize timecard correction and termination payment procedures under finance oversight.
ADP Workforce Now was configured to support multi-state payroll calculations, payroll tax reporting and W-2 processing, maintenance of employee records, auditing of payroll data and hours, and preparation of payroll journal entries to support monthly payroll-related general ledger reconciliations. The configuration included role-based supervisory workflows to reflect the payroll supervisor responsibilities for prioritizing work, training staff, performing performance reviews and maintaining control processes that align with SOX requirements.
Operational documentation references interfaces and workflow connections with financial accounting tools and systems including JD Edwards Enterprise One, Power Plant, Floqast, Microsoft Excel and database software for ledger reconciliation and payroll accounting tasks. ADP Workforce Now was positioned to exchange payroll journal data and support quarterly and annual payroll tax reporting workflows, while serving the payroll team and finance function led by the Assistant Controller.
Governance design emphasized Sarbanes-Oxley internal control compliance, documented policies and procedures, formal auditor interactions and defined issue resolution workflows for pay discrepancies. The implementation embedded review and reconciliation processes, audit support deliverables and ad-hoc analysis capabilities to enable the payroll team to support ongoing accounting controls and process improvement initiatives.
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Environment, Health and Safety (EHS) | HCM |
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2014 | 2014 |
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Payroll | HCM |
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2016 | 2016 |
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Recruiting, Applicant Tracking System | HCM |
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2015 | 2015 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Utilities Mobile Workforce Management | Field Service Management | ERP Services and Operations | n/a | 2012 | 2012 |
In 2012 San Jose Water implemented Oracle Utilities Mobile Workforce Management as its Field Service Management application to coordinate field crews, inspections, and meter work. The deployment served a utilities operating model that included a co-managed team of 49 union employees across four departments within a 385 employee organization, and it became the primary tool for day to day field scheduling and work assignment.
Oracle Utilities Mobile Workforce Management was configured to manage daily schedules, dispatch and work order workflows, mobile technician task lists, and mobile forms for field claim capture and photographic evidence. The system was used for technician enablement and training, with operational procedures and training materials created and maintained to support consistent field use and to document how to complete field claim forms and damage photography workflows.
The implementation operated alongside and integrated with key operational systems, including OnBase for document storage and retention, ADP Workforce for timesheet processing and approvals, Zonar for vehicle safety inspection records, Kestral ticketing for infrastructure mapping updates, and GIS programs for spatial planning and field navigation. Virtual training channels such as Skype and Zoom were used to deliver training while field staff also interfaced with procurement and RMA processes to manage tools and repairs.
Governance and process controls centered on union workforce management, on call scheduling, weekly departmental meetings, hiring and interview activities for Field Service, Meter Reading and Office staff, and maintenance of department documents and procedures. Operational responsibilities extended to troubleshooting field hardware and mobile devices, maintaining KPI and monthly stat reporting, and ensuring adherence to document retention guidelines within the OnBase file sharing environment.
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2015 | 2015 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2023 | 2023 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Real-Time Transportation Visibility | SCM |
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2019 | 2019 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Call Center | CRM |
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2016 | 2016 |
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Call Tracking and Recording | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2021 | 2021 |
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Interactive Voice Response (IVR) | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2020 | 2020 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Financial Consolidation and Close | EPM |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2019 | 2019 |
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Application Performance Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at San Jose Water
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by San Jose Water Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD San Jose Water Technographics
San Jose Water is a Utilities organization based in United States,
with around 385 employees and annual revenues of $59.0 million.
San Jose Water operates a diverse technology stack with applications such as
InvoiceCloud Digital Billing and Payment, ADP Workforce Now and Oracle Utilities Mobile Workforce Management,
covering areas like AR Automation, Core HR and Field Service Management.
San Jose Water has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Invoice Cloud, ADP and Oracle.
San Jose Water recently adopted applications including
InvoiceCloud Digital Billing and Payment in 2023, DocuSign eSignature in 2023 and Adobe Experience Cloud in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of San Jose Water’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates San Jose Water’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete San Jose Water technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.