Service Victoria
1 McNab Ave,
Footscray, 3011, VIC,
Australia
Footscray, 3011, VIC,
Australia
61 1800 675 398
Government
Service Victoria Technographics
Service Victoria Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Service Victoria and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Service Victoria employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Service Victoria has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2022, SAP SuccessFactors Employee Central for Core HR in 2018, FCM Travel Solutions Outsourcing Travel and Expense Services for Travel Management in 2016 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Service Victoria is running and its propensity to invest more and deepen its relationship with Oracle , SAP , FCM Travel Solutions or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Service Victoria revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Service Victoria intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Service Victoria Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Cloud ERP | ERP Financial | ERP Financial Management | n/a | 2022 | 2022 |
In 2022, Service Victoria implemented Oracle Cloud ERP. The deployment addressed the ERP Financial category to centralize the agency's core financial operations and provide a single source of record for accounting and procurement activities.
The implementation configured Oracle Cloud ERP modules commonly aligned to public sector financial controls, including General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, Budgeting and Financial Reporting, and Cash Management. Configuration work emphasized structured chart of accounts design, period close automation, invoice approval workflows, and role based access controls to support compliance and auditability.
Operational scope focused on the central finance and procurement business functions supporting the agency's service delivery, with the system provisioned for the organisation's 150 staff footprint. The deployment model favored a consolidated cloud tenancy of Oracle Cloud ERP, enabling streamlined financial processing and unified ledgers across agency cost centers.
Governance measures established during rollout included segregation of duties controls, documented month end close procedures, and targeted user training for finance and procurement teams. Change management centered on process alignment to the new system driven workflows, and ongoing configuration governance to maintain financial control and reporting consistency.
|
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP SuccessFactors Employee Central | Core HR | HCM | n/a | 2018 | 2019 |
In 2018, Service Victoria implemented SAP SuccessFactors Employee Central. The deployment provisioned SAP SuccessFactors Employee Central as the cloud Core HR system to centralize employee master records for the agency's HR operations, supporting an organization of approximately 150 employees.
Configuration work concentrated on Employee Central functional areas including core employee master data, organizational and position management, employment and contract records, and HR workflows for onboarding, offboarding, and personnel changes. Role level security and configurable business rules were applied to align approvals and record visibility with public sector governance requirements. The implementation used the cloud architecture of SAP SuccessFactors Employee Central to provide a SaaS hosted authoritative employee record for HR processes.
Operational coverage encompassed HR administration and workforce data stewardship, with integrations planned and implemented in line with Core HR practices to feed payroll and identity management systems and to support electronic personnel records and reporting, using standard SuccessFactors integration interfaces. Governance focused on role level access controls, change control for business rule configuration, and a phased rollout across HR operational processes to manage adoption and sustainment.
|
|
|
|
|
Payroll | HCM |
|
2021 | 2021 |
|
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FCM Travel Solutions | Legacy | FCM Travel Solutions Outsourcing Travel and Expense Services | Travel Management | ERP Services and Operations | n/a | 2016 | 2016 |
In 2016, Service Victoria deployed FCM Travel Solutions Outsourcing Travel and Expense Services to manage business travel and expense processing under the Travel Management category. The initiative was focused on centralizing executive and branch travel coordination, providing a vendor operated layer for bookings and expense services that supported executive assistants and governance workflows.
The implementation of FCM Travel Solutions Outsourcing Travel and Expense Services encompassed travel booking and itinerary management capabilities, coordinated flights and accommodation bookings, and outsourced expense processing workflows. Configuration work centered on booking and approval workflows, itinerary validation, and the administrative handoffs required for executive diary and meeting travel arrangements.
Operational coverage included executive directors and the governance branch, with day to day use by executive assistants for meeting and conference travel coordination. The travel and expense service was integrated into broader administrative and procurement controls through coordination with established systems, specifically GIPs, ARIBA, TRIM, and CabNet, allowing travel bookings and related records to flow into procurement approval and records management processes.
Governance and process changes accompanied the rollout, including the establishment of record and filing systems to monitor and control papers and travel documentation, and the formalization of travel coordination procedures used by branch staff. Administrative responsibilities linked to the travel service included coordination of purchasing and payment of accounts, oversight of budget expenditure and supplies, and the support of induction processes for staff using the travel management workflows.
|
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Chatbots and Conversational AI | AI-Powered Application |
|
2022 | 2022 |
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Collaboration | Collaboration |
|
2017 | 2017 |
|
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Customer Analytics | CRM |
|
2020 | 2023 |
|
|
|
|
|
Customer Engagement | CRM |
|
2022 | 2022 |
|
|
|
|
|
Customer Engagement | CRM |
|
2021 | 2021 |
|
|
|
|
|
Customer Engagement, Customer Experience | CRM |
|
2020 | 2023 |
|
|
|
|
|
Customer Support | CRM |
|
2020 | 2023 |
|
|
|
|
|
Marketing Automation | CRM |
|
2020 | 2023 |
|
|
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2020 | 2023 |
|
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
IT Service Management | ITSM |
|
2016 | 2016 |
|
|
|
|
|
IT Service Management | ITSM |
|
2017 | 2017 |
|
Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Procurement | Procurement |
|
2016 | 2016 |
|
IT Decision Makers and Key Stakeholders at Service Victoria
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Service Victoria Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Service Victoria Technographics
Service Victoria is a Government organization based in Australia,
with around 150 employees and annual revenues of $10.0 million.
Service Victoria operates a diverse technology stack with applications such as
Oracle Cloud ERP, SAP SuccessFactors Employee Central and FCM Travel Solutions Outsourcing Travel and Expense Services,
covering areas like ERP Financial, Core HR and Travel Management.
Service Victoria has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, SAP and FCM Travel Solutions.
Service Victoria recently adopted applications including
Oracle Cloud ERP in 2022, Salesforce Chat (formerly Salesforce Live Agent) in 2022 and Nuance Customer Engagement Platform (ex TouchCommerce) in 2022,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Service Victoria’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Service Victoria’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Service Victoria technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.