
Footscray, 3011, VIC,
Australia
Service Victoria Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Service Victoria and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 150 Service Victoria employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Service Victoria has purchased the following applications: Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2022, Atlassian Confluence for Collaboration in 2017, SAP SuccessFactors Employee Central for Core HR in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Service Victoria is running and its propensity to invest more and deepen its relationship with Salesforce , Atlassian , SAP or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Service Victoria revenues, which have grown to $10.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Service Victoria intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2022 | 2022 |
Collaboration
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
Atlassian | Legacy | Atlassian Confluence | Collaboration | Collaboration | n/a | 2017 | 2017 |
CRM
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Customer Analytics | CRM |
|
2020 | 2023 |
|
|
|
Customer Engagement | CRM |
|
2022 | 2022 |
|
|
|
Customer Engagement | CRM |
|
2021 | 2021 |
|
|
|
Customer Engagement, Customer Experience | CRM |
|
2020 | 2023 |
|
|
|
Customer Support | CRM |
|
2020 | 2023 |
|
|
|
Marketing Automation | CRM |
|
2020 | 2023 |
|
|
|
Sales Automation, CRM, Sales Engagement | CRM |
|
2020 | 2023 |
ERP Financial Management
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
ERP Financial | ERP Financial Management |
|
2022 | 2022 |
ITSM
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
IT Service Management | ITSM |
|
2016 | 2016 |
|
|
|
IT Service Management | ITSM |
|
2017 | 2017 |
Procurement
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Procurement | Procurement |
|
2016 | 2016 |
ERP Services and Operations
Vendor |
Old Product |
New Product |
Category |
Market |
VAR/SI |
When |
Live |
---|---|---|---|---|---|---|---|
|
|
|
Travel Management | ERP Services and Operations |
|
2016 | 2016 |
First Name | Last Name | Title | Function | Department | Phone | |
---|---|---|---|---|---|---|
No data found |
Date | Company | Status | Vendor | Product | Category | Market |
---|---|---|---|---|---|---|
No data found |